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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,116 Reviews

1,116 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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July 04, 2018

Vehicle was done in a timely manner and expertly serviced. I would highly recommend Faulkner Buick/GMC dealership for your service needs as well as a new vehicle purchase. Our service rep Leslie Hurst treated More

by DONSJ3CUB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2018

Expensive A hose replacement on the AC was estimated at a $700 repair. Our service rep was able to knock some off the price, but makes me wonder if the repair More

by Abc123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Keyser
Jul 03, 2018 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback. We strive to keep our customers happy and knowing your thoughts on this will help us moving forward, This is appreciated and will be shared with the Department.

June 29, 2018

Prompt but pricy Oil change without tire rotation was completed promptly. The price charged was $7 more than quoted by phone a few days before. Not sure how this can h More

by LVGIROLAMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Keyser
June 29, 2018

Faulkner service team wins again Faulkner does a great job with service, my recent visit was another good example. I came in for inspection and they had me in and out under 90 minutes More

by S_DEMPSEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Keyser
June 29, 2018

Great service I made an appointment to have my truck serviced because the air conditioner was not working correctly. The staff at GMC are terrific. I would recomme More

by D.M.Rav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Platt
June 28, 2018

Service writer and service was great, Parts Depot not Hi, I had my Encore in for an intermittent problem with the Turbo cutting out, A part was ordered, said 5 days and the Parts Department would call. More

by miller19063
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2018

Warranty work Ted Donnon was great!! To care of all issues, I would recommend them to everyone!! Work was done in a timely manner and truck was clean when they were More

by CRAIGBARONI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ted Donnon, James Keyser
June 26, 2018

Great! Great service. Faulkner keeps my vehicle in great shape. It helps and is smart to always have the same service person for the vehicle as this make i More

by EDGALLEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Platt
June 22, 2018

GREAT service My pickup a/c failed Tuesday afternoon. I told service that I was going on a 600 mile trip beginning Friday. They said to bring it in Tuesday before 7 More

by Ed B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen (service), James Keyser
June 21, 2018

Such a great team! I alwAys appreciate the amazing service we receive at Faulkner. From the courteous ladies on the phone directing and assisting with calls to a very fr More

by SUSANFITH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Platt
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