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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,582 Reviews

1,582 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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January 23, 2020

Amazing service. Quick, courteous, and reasonable pricing. Their waiting area is nice clean and with fast wifi. I could do my work and get my car service done at the time. Leslie there is amazing!!! More

by Z.MEHDIYEV
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2020 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your review! Happy customers are our goal and our mission and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, The Faulkner Buick GMC Team

January 22, 2020

I have only ever had the best experiences with Faulkner. You are greeted immediately and never wait more than a few seconds before someone else is asking to assist with your needs. My vehicle had body work More

by DUFFIE24
Recommend Dealer
Yes
Employees Worked With
Dave Neuhof
Jan 29, 2020 -

Faulkner Buick GMC West Chester, INC. responded

What an enjoyable review to read.  It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don’t hesitate to call or stop in should you have any questions. Sincerely, The Faulkner Buick GMC Team

January 21, 2020

I called on Tuesday for an oil change and they managed to get me in on Friday. I was in and out within an hour. More

by mpatrone
Recommend Dealer
Yes
Employees Worked With
I believe it was Fred
Jan 29, 2020 -

Faulkner Buick GMC West Chester, INC. responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Faulkner Buick GMC Team

January 18, 2020

They are nice people to deal with. they explain everything that needs to be done now and tell you what could be done now knowing that in a short time it will be necessary. More

by VIM271
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2020 -

Faulkner Buick GMC West Chester, INC. responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Faulkner Buick GMC West Chester's Service Department. Sincerely, The Faulkner Buick GMC Team

January 18, 2020

Great service. Quick and easy. Tony Porecca has done such a great job servicing my GMC truck I now being my Honda and Lexus for service and always request Tony to do the work. More

by Michael
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Porecca. , Jack Platt, Ted Donnon
Jan 29, 2020 -

Faulkner Buick GMC West Chester, INC. responded

Michael, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Faulkner Buick GMC Team

January 17, 2020

We don’t do a lot with insurance over the last 58 years or so. Faulkner took us through each step and alerted us to issues with the car we did not know about. Greg and Dave were great as was the quality More

by SURFNW
Recommend Dealer
Yes
Employees Worked With
Greg was great also, Dave Neuhof, Michael Dijulio
Jan 29, 2020 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Faulkner Buick GMC Team

January 16, 2020

I haven’t had to bring my car to Faulkner often but when I do it is always 5 star service. Big thank you to Leslie who always makes sure it is a seemless process! More

by MERAGLIA
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2020 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Faulkner Buick GMC Team

January 13, 2020

Thanks for squeezing us in as we needed a quick oil change and rotation before daughter headed back to college w the Verano. Be nice if you all could wash the car when we leave it w you for the day😊 More

by jeffbensonjr
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2020 -

Faulkner Buick GMC West Chester, INC. responded

Jeff, thank you so much for your kind words as well as your honest feedback. We greatly appreciate your business. Sincerely, The Faulkner Buick GMC Team

January 10, 2020

Love Leslie. Was not happy with customer care lady. I see no need for her or for the appointment lady Kim. I want to continue to make my appointments with Leslie and don’t need to be bothered by others More

by PBBARTON
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2020 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Faulkner Buick GMC Team

January 10, 2020

They're great. From top to bottom. Get the job done right and on time. And Leslie Hurst is the best I would like to work where More

by TJELBOWROOM
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Platt, Ted Donnon
Jan 12, 2020 -

Faulkner Buick GMC West Chester, INC. responded

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership.  Please feel free to contact us if you have any questions on your vehicle. Sincerely, The Faulkner Buick GMC Team

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