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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,587 Reviews

1,587 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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July 20, 2019

pleasent and professional service personnel, professional, personable, friendly, worked together on service issue, took vehicle in around time stated for appointment completed More

by car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim in service excellent, James Keyser
July 19, 2019

made appt- get there - no part We like Faulkner (hence the YES recommendation) BUT, that said, we took vehicle for service. Made appointment for a specific repair all this model nee More

by GmcChevy1*
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Keyser
July 19, 2019

HVAC Rear vents not blowing cold Work was done in a professional manner I was informed every step of the way. The mechanic was personable and thorough and the service desk was very he More

by CRICCIUTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Platt
July 17, 2019

Service work Making my appointment was easy and the service was done in a timely fashion. Things couldn't have been easier. I find it very convenient to drop off t More

by lovell110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2019

Exceptional service Jim always treats me like I am his only customer. He follows up and makes sure problems are solved in a timely manner. always a consistent experience. More

by DANDU33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Keyser
July 15, 2019

Great to deal with I noticed a problem with the display panel. I made an appointment and Jim took care of everything from the first. Checked that warranty was in place a More

by STEVE H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Keyser
July 15, 2019

As always, service was fast and professional. As always service was fast and professional. Leslie is a real asset. You are lucky to have Leslie on your team. I look forward to my next visit. More

by MARY.LOGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2019

Always excellent I have always been and continue to be impressed with the level of service. Very impressive and actually unusual these days. The customer always comes More

by JAMANNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All of the Shuttle drivers!, James Keyser
July 11, 2019

Best Service Center One of the most important things after purchasing a vehicle is how you interact with the service dept. As a woman. I want to know and understand exact More

by cappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Mazzola, James Keyser
July 08, 2019

Jack Platt a great patient guy !!! I always have had great service since I bought my vehicle last August thanks for always doing it right. Thank you appreciate good quality work More

by STASHASECRETS03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Platt
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