Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,554 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,554 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
Sort by
May 23, 2019
Always satisfied I keep coming back time and again. No reason I can see for going anywhere else. Service Price Convenience. Those are the main 3 reasons. I keep coming back time and again. No reason I can see for going anywhere else. Service Price Convenience. Those are the main 3 reasons. More
by SWOOP0033
Verified Customer
May 19, 2019
Jim Keyser is the reason I'm a fan of this service facility! Jim goes why above in customer service. He is attentive, professioal and caring. Truly makes Faulkner the place to have service. A little pricey bu Jim goes why above in customer service. He is attentive, professioal and caring. Truly makes Faulkner the place to have service. A little pricey but follow set price according to dealership not how long job actually takes. More
by JLVINING
Employees Worked With
James Keyser
May 15, 2019
Late for State Inspection Appointment I was late dropping off my car for its state inspection and Leslie assured me that it was not a problem and my car was finished that day. I also took I was late dropping off my car for its state inspection and Leslie assured me that it was not a problem and my car was finished that day. I also took the opportunity to say hello to Jack who I knew from my Saturn days. More
by webarnette
May 14, 2019
Leslie is the best service writer Always had good service at Faulkner. I take all of our commercial trucks there and have purchased 3 from them. Best service is gotten from Leslie. She Always had good service at Faulkner. I take all of our commercial trucks there and have purchased 3 from them. Best service is gotten from Leslie. She is always on top of things. More
by Detailed environments
Employees Worked With
May 07, 2019
Top Notch Service Jim Took good care of me from the start. The appointment began on time, the repair was done exactly when promised, and the communication throughout w Jim Took good care of me from the start. The appointment began on time, the repair was done exactly when promised, and the communication throughout was clear and consistent. Even the courtesy van driver was professional and friendly. It was a great experience and I will continue to use them for my car care. More
by Jatillinp
Employees Worked With
James Keyser
May 04, 2019
Inspection, 60,000 mile check up, 4 new tires, oil change Faulkner ALWAYS delivers on their service. Mechanics know their “stuff” and service desk people as well. All are polite and respectful. I’ve purchased Faulkner ALWAYS delivers on their service. Mechanics know their “stuff” and service desk people as well. All are polite and respectful. I’ve purchased my last couple of cars at Faulkner and ALWAYS have this dealer’s service center work on my cars. More
by Christine
Employees Worked With
Jack Platt
April 25, 2019
Awesome service. No appointment was necessary. Got me in and out in no time Thanks Bernie. Always coming to Faulkner for all my service needs. service. No appointment was necessary. Got me in and out in no time Thanks Bernie. Always coming to Faulkner for all my service needs. More
by TRACYSTROH
Employees Worked With
April 22, 2019
Good service Leslie was very helpful and addressed my transmission concerns. The tech had felt the stuttering when you start up. GM is aware of the problem but doe Leslie was very helpful and addressed my transmission concerns. The tech had felt the stuttering when you start up. GM is aware of the problem but does not have are all at this time More
by Bruce
Employees Worked With
April 19, 2019
Professionals Thanks to all from Service Dept - what a great job Jim ! exceptional as attention to customer as always. ! I appreciate the good experience. At Thanks to all from Service Dept - what a great job Jim ! exceptional as attention to customer as always. ! I appreciate the good experience. At Faulkners More
by LINDA.KAAT
Employees Worked With
Kim Evans , James Keyser
April 19, 2019
Annual inspection Fast service. Leslie is always friendly, personable and takes care of the customer . If there are coupons or promotions she will find them for you. Fast service. Leslie is always friendly, personable and takes care of the customer . If there are coupons or promotions she will find them for you. More
by mcclurde
Employees Worked With
