Faulkner Buick GMC West Chester, INC. - Service Center

Quick professional service I brought my truck in for the state inspection. The service was performed on time and without delay. The results of the inspection were explained in d I brought my truck in for the state inspection. The service was performed on time and without delay. The results of the inspection were explained in detail. More

Car in for service Dropped my GMC Terrain off for inspection and transmission flush. Everything was fine. Jack, service coordinator, was great with communication. and Dropped my GMC Terrain off for inspection and transmission flush. Everything was fine. Jack, service coordinator, was great with communication. and car was complete when promised. More

Service Everything was done correctly and on time. No Problems. The wait time was not a factor I was in and out quickly and work was perfect. Everything was done correctly and on time. No Problems. The wait time was not a factor I was in and out quickly and work was perfect. More

Very happy with the concern showed for me and the service! I had a an issue with my 4 wheel drive which needed to be addressed before my car could be used. When I called in the service tech showed genuine conc I had a an issue with my 4 wheel drive which needed to be addressed before my car could be used. When I called in the service tech showed genuine concern for my issue and worked to fit me in that day. The problem was resolved hours later and I was on my way. Very happy with the experience but most of all the care I was shown. More

Great customer service!! Very accommodating, Jack and his team went above and beyond for me. Very thankful for an excellent job!!!! Would highly recommend this service departm Very accommodating, Jack and his team went above and beyond for me. Very thankful for an excellent job!!!! Would highly recommend this service department, I wish the were my local dealer! More

Great Service Department I am always satisfied with my Service Appointments at Faulkner. They are the best. I have been a customer of Faulkner"s for 35 years. I am always satisfied with my Service Appointments at Faulkner. They are the best. I have been a customer of Faulkner"s for 35 years. More

You were & ARE awsome!! Kathleen Dyer terrific with re-scheduling, especially after earlier cancellation. Leslie Hurst fantastic as Service Advisor (best in my 32 Faulkner/W Kathleen Dyer terrific with re-scheduling, especially after earlier cancellation. Leslie Hurst fantastic as Service Advisor (best in my 32 Faulkner/WC years & 12 vehicles). They're special Faulkner ASSETS, Also, please advise Best to John Simonelli More

Easy I had a very good experience with the dealership. My caddy had 2 safely recalls and they fixed it with no problems. They even gave me a loaner vehicle I had a very good experience with the dealership. My caddy had 2 safely recalls and they fixed it with no problems. They even gave me a loaner vehicle since they had to keep my car for a couple days. More

Good Service I like to be recognized when I walk in. I also like too be able to wait for my car to be serviced, and Leslie always gives me good estimates of how l I like to be recognized when I walk in. I also like too be able to wait for my car to be serviced, and Leslie always gives me good estimates of how long the work will take. The waiting area is great and my car is almost always done in the expected amount of time. The service team is great at keeping me updated as necessary on the work being done on my car and if there are any questions that need to be answered. I would definitely recommend Faulkner in West Chester to friends. More

Exceeded expectations Jack and the team at Faulkner always exceed my expectations regarding friendly service with a smile, shorter than anticipated waiting times and Jack t Jack and the team at Faulkner always exceed my expectations regarding friendly service with a smile, shorter than anticipated waiting times and Jack taking his time to explain the diagnosis and subsequent follow up each step of the way. Another crucial thing Jack does is listen and ask probing questions. Although the service center is often very busy, he makes you feel as though you are the only he is working with. That is an art he has mastered. Thank you Jack! 😁 More