Faulkner Buick GMC West Chester, INC. - Service Center

Jim Keyser--is the best and greatest!! The Service I received was phenomenal because the promptness of service, the attention to detail and Jim Keyser's explanation of the necessity for t The Service I received was phenomenal because the promptness of service, the attention to detail and Jim Keyser's explanation of the necessity for the service as he explained the breakdown of the control system for the front seat controls due to wear and tear. Thank You all so much and especially Jim Keyser. Perry More

Excellent Service Continued excellence in service from Faulkner Friendly and professional I used the free shuttle service for the first time this visit and the driver Continued excellence in service from Faulkner Friendly and professional I used the free shuttle service for the first time this visit and the driver was excellent too. Every time I use Faulkner's services I am impressed with the professionalism and friendliness of their employees. They have an excellent team of people working for them that always make you feel welcome and cared for, Faulkner should be very proud of their team of people and whomever is in charge of hiring for they have assembled a very nice team. Thank you More

Service IS BEST in West Chester Easy to schedule with booking on website. Walk in and just drop off keys. In and out in one hour for routine maintenance. Still under warranty so no c Easy to schedule with booking on website. Walk in and just drop off keys. In and out in one hour for routine maintenance. Still under warranty so no cost. Can you beat that? NO!!! More

Hassle free care maintenance The dealership is one of the best I have found! They always have friendly service advisors and the work is quality. The service advisors take the time The dealership is one of the best I have found! They always have friendly service advisors and the work is quality. The service advisors take the time to explain what is being done to my car. It is always ready when promised. More

Great Brought my car in a few times within the last few months (errors made by the GMC production/factory) and this location has been able to fix it each ti Brought my car in a few times within the last few months (errors made by the GMC production/factory) and this location has been able to fix it each time. More

Service is excellent, shuttle driver is not so good The service is always excellent but your shuttle driver said he didn’t use addresses to get people to their destination nor does he use the gps in the The service is always excellent but your shuttle driver said he didn’t use addresses to get people to their destination nor does he use the gps in the car. He took me out to West Chester pike which is the opposite direction of where I needed to go. Telegraph road is not near Reservoir Road in West Chester! What should have taken 10 minutes took nearly a half hour and I was almost late to work. Please get a shuttle driver who will listen to the customer’s street address or use the gps. More

CTS-V work from semi-truck tire damage. Excellent workmanship and very professional service. I dropped the vehicle off and within 48 hours had a detailed and honest estimate. Worked with Excellent workmanship and very professional service. I dropped the vehicle off and within 48 hours had a detailed and honest estimate. Worked with my insurance company in a very timely manner. More

Helped me in a pinch! Before heading out of town for the weekend, our Terrain wouldn't start. We jump started it twice and decided it wouldn't be safe to drive 3 hours awa Before heading out of town for the weekend, our Terrain wouldn't start. We jump started it twice and decided it wouldn't be safe to drive 3 hours away so called the Faulkner Service Department who squeezed us in on a busy Saturday. Within an hour and a half, we had a new battery and were on our way. Thank you, Leslie, for having our car serviced so quickly! More

Routine maintenance I actullay enjoy taking my car to be serviced- my service advisor is so friendly & helpful! She goes out of her way to make sure that I understand and I actullay enjoy taking my car to be serviced- my service advisor is so friendly & helpful! She goes out of her way to make sure that I understand and am happy with the work that is being done to my vehicle. She always has a smile and is a pleasure to be around More

An hour away... Faulkner GMC is worth the Drive We have dealt with every department at this dealership, and can absolutely tell you that the tone set at the top must be one of striving for greatness We have dealt with every department at this dealership, and can absolutely tell you that the tone set at the top must be one of striving for greatness and exceptional customer service. We have been treated beyond fairly by the sales team, the finance department, parts department, bodywork department and Jim Keyser representing their Service Department. In our most recent visit, we found Jim to be particularly helpful it is explanation of the cars needs the costs involved in future suggestions for repairs on the horizon. I’m generally not that happy with someone delivers news that my car needs several hundred dollars worth of work. Somehow when Jim Tells me what my car needs, the value and necessity of his recommended repairs is undeniable. We already know that our next visit will include new brake pads. I’ve never met Mr Faulkner, but must say his team treats us like he is my long time friend. What a gift! More