Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,552 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,552 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
Sort by
September 21, 2024
Starting from the beginning and being greeted by Leslie who always does a great job, to the technician who’s final job is to put the inspection stickers on straight….overall good job ! who always does a great job, to the technician who’s final job is to put the inspection stickers on straight….overall good job ! More
by NAPALOT
Verified CustomerEmployees Worked With
September 21, 2024
I was impressed with the service received and fitting my car in prior to warranty expiration. car in prior to warranty expiration. More
by Mjke1206
Employees Worked With
September 20, 2024
I had to follow up multiple times with the service team. They then called mid day to tell me a part was back ordered and that was that. They offered no alternatives, did not try to provide any help such a They then called mid day to tell me a part was back ordered and that was that. They offered no alternatives, did not try to provide any help such as giving parts number, and frankly seemed from the start to not want the job. I will not recommend them to anyone. More
by LOUISDELMONTE
Employees Worked With
September 19, 2024
Same day service for our issue was greatly appreciated. And friendly folks as well, always And friendly folks as well, always More
by Mdud73
Employees Worked With
September 19, 2024
I had my car towed to Faulkner late Thursday night and called Friday to make a service appt. I was told they couldn't look at it until Monday. The woman I spoke to said she made a note that the car was to called Friday to make a service appt. I was told they couldn't look at it until Monday. The woman I spoke to said she made a note that the car was towed and on site. I called at lunch on Monday and left a voice-mail on tne service line. I got a call almost 3 hours later. Rusty said he was glad I called because they didn't know my car was there on their lot. I was really disappointed that I had to wait until Monday but understood they wasn't any availability. I was very frustrated that there was a miscommunication that they didn't know my car was there. Then I was told they close in an hour so they weren't sure if they could even look at the car that day. I was able to pick up my car at 6a on Wednesday. I wasn't able to get my inspection completed which was in my original request. I won't be returning to Faulkner for service even though that's where I purchased my car. I live too far away to obtain a loaner while my car has had work done before. Too inconvenient. More
by HALEYCHAUMP
Employees Worked With
September 19, 2024
Great service, no problems, knowledgeable tech and service writer. ..no B/S and didn't rip me off and changed actual time spent. service writer. ..no B/S and didn't rip me off and changed actual time spent. More
by rblescia
Employees Worked With
September 18, 2024
Car taken in for routine oil change and multi point inspection. Work done on time and to our satisfaction. inspection. Work done on time and to our satisfaction. More
by SHELBELLDANIEL
Employees Worked With
September 18, 2024
The service department repaired my vehicle and had it ready for me to pick it up on Friday morning. ready for me to pick it up on Friday morning. More
by KKCJOE
Employees Worked With
September 18, 2024
Clean, friendly, nice lounge area. On time. Good location. But, they forgot to tell me if any maintenance was due. On time. Good location. But, they forgot to tell me if any maintenance was due. More
by arthur.t.healey
Employees Worked With
September 18, 2024
My experience at Faulkner repairing my car was very positive. Leslie was super kind and courteous thoughout the whole process. Being a Saturday and only her manning the desk she still kept me informed positive. Leslie was super kind and courteous thoughout the whole process. Being a Saturday and only her manning the desk she still kept me informed and made sure I understood what was needed. This dealership is honest and repair costs are reasonable. They need more staff on Saturdays. More
by DULA.KAREN
Employees Worked With
