Faulkner Chrysler Dodge Jeep Ram FIAT

I enjoy taking my Jeep Grand Cherokee to Faulkner for service. They are always very polite and efficient . They keep the customer informed of the progress of your vehicle while the work is being performe service. They are always very polite and efficient . They keep the customer informed of the progress of your vehicle while the work is being performed. More

Exceptional customer service and salespeople. Their responsiveness is outstanding. I walked in and within two hours, discussed my needs, took a test drive, and bought a new used car. I would reco Their responsiveness is outstanding. I walked in and within two hours, discussed my needs, took a test drive, and bought a new used car. I would recommend the dealership to anyone wanting to buy a car. More

Apparently my time is not valuable. My scheduled appointment time to wait for my vehicle was 8 am, my vehicle didn't even go into the shop until 9. I was told the wait would be 1 to 1 My scheduled appointment time to wait for my vehicle was 8 am, my vehicle didn't even go into the shop until 9. I was told the wait would be 1 to 1 1/2 hours when I scheduled it. When I got there this morning I was told 1 and a half to 2 hours, and I waited over 3 hours. I'm not impressed. More

Very slow and frustrating repair service with limited to no updates or progress. Service advisor had continued excuses of sick or no workers for several weeks. Service advisor also didn’t offer any type of no updates or progress. Service advisor had continued excuses of sick or no workers for several weeks. Service advisor also didn’t offer any type of courtesy for the extended wait. I had to tow my vehicle to a different dealership to complete the repair. I would not recommend this dealership to anybody. They lost a customer and my business. More

Excellent client service and awesome sales team. Craig, Andrew, and Steph were top notch and extremely courteous Craig, Andrew, and Steph were top notch and extremely courteous More

Great service, communication through the whole time, grateful for the shuttle service. Jeff was so helpful and overall great to have had him. grateful for the shuttle service. Jeff was so helpful and overall great to have had him. More

Top notch care from Craig, our sales person. For the second time, he made my dream come true😊 For the second time, he made my dream come true😊 More

Jeff was great and pleased with work and. Time. Wait time was acceptable and pleasant. Time. Wait time was acceptable and pleasant. More

I can't say enough good things about Faulkner CDJR! Every time I visit, I know I can expect the very best service. My most recent visit was no exception. Scheduling was easy, & I was happy with how qui Every time I visit, I know I can expect the very best service. My most recent visit was no exception. Scheduling was easy, & I was happy with how quickly they could get me in. Jeff, my Service Advisor was great, super polite & genuinely committed to providing top-notch customer service. As for the service itself, I dropped off my car the night before & was amazed when I got a call at 8:30 AM the next morning saying my car was already done. (WOW!) When I arrived to pick it up, Jeff was very thorough in answering all of my questions & then walked me over to the check-out area. THIS is where Faulkner always IMPRESSES me, that is, completing my dealership experience with Tammy in the check-out area. She's incredible! Over decades of visiting Faulkner, no one has left a more positive impression on me. Even though months go by between my visits, Tammy always remembers our conversations like we last spoke just yesterday. She's such an AWESOME representative for Faulkner & believe it not, my two-minute chats with her are actually a part of my decision to return to Faulkner for service. I’m not sure how many people can say they enjoy visiting the check-out area to PAY for a car repair bill (LOL), but I honestly do !!! So, while dealerships often focus their reviews on service, parts, or sales, I just had to give kudos to the one person who makes every visit memorable, Tammy. She's the friendly, competent, CONSTANT at Faulkner, & simply the best! More