
Faulkner Honda of Doylestown
Doylestown, PA
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I just purchased a 2013 Crosstour at Keenan Honda in Doylestown. Eric Mumma, the Sales Associate, was friendly, knowledgeable, professional, and very supportive! He spent as much time as I needed to t Doylestown. Eric Mumma, the Sales Associate, was friendly, knowledgeable, professional, and very supportive! He spent as much time as I needed to thoroughly discuss and resolve any of my questions, requests, etc. As I had anticipated, the discussions of my wish list items and the course of the process took several hours (not a problem for me at all), and Eric was right there with me, even for about 45 minutes following the scheduled 9:00 PM close of the dealership for the night. He personally introduced me to members of the Keenan departments, (Finance, Service, etc.), and all representatives appeared eager to assist me during the sales process and with my future service needs. Eric worked with the Finance Department to provide me with an acceptable deal, and made certain that I understood the mechanics of the new vehicle. He also offered to be available at any time after I had a chance to review the manuals, should I have any questions or concerns or require any follow-up instructions (e.g., assisting me in engaging Bluetooth if I should purchase a new cell phone). Eric is a great guy with the necessary knowledge base and an all-important sense of humor (a requisite when someone like me puts him through his paces!). Overall, my purchase was a very positive experience. I hope to enjoy the same level of support from the Service Department throughout my ownership. They have a high standard to live up to from Eric! More
I contacted the service department as I needed a part repaired on my vehicle. I was told that it would be completed probably in 3 days. It has now been 2 weeks. The first time I followed up they infor repaired on my vehicle. I was told that it would be completed probably in 3 days. It has now been 2 weeks. The first time I followed up they informed me that it was to hot to work on my car and that they would get to it by Monday. The second time I followed up on Monday evening, they just didn't get to it yet and that it would be done by the following week, perhaps this Friday. I then got a call on Wednesday (two days early!!) stating it was done, only to drive down there and see my car up in the air and that it wasn't done. I thought that Honda Service was "High quality services provided by Factory-Trained Technicians. Our Dealership uses the industry's best Factory-Trained Technicians along with the highest quality equipment to service your vehicle. Our Dealership is focused on one thing only....Your Complete Satisfaction." If this were the case, I wouldn't be getting the run around on my vehicle and someone would actually give me a timeline that was true to their moto!! More
David Payer at Keenan Honda on Doyelstown, PA is great with helping customers on choosing the right vehicle. He is patient and very knowledgeable. We really appreciated his assistance. Good job! with helping customers on choosing the right vehicle. He is patient and very knowledgeable. We really appreciated his assistance. Good job! More
Our experience with Pat was nothing but enjoyable. He was extremely helpful, resourceful, knowledgable, and responsive. Pat really does have the best interest of his customers in mind, and he helps in the de extremely helpful, resourceful, knowledgable, and responsive. Pat really does have the best interest of his customers in mind, and he helps in the decision-making process without being pushy. I would refer anyone to him in a heart beat for an exceptional sales experience. More
Patrick was very helpful in explaning all the features and options of the Honda CR-V. He has contacted us since the purchase to inquire if wwe need any additional assistance in set-up. and options of the Honda CR-V. He has contacted us since the purchase to inquire if wwe need any additional assistance in set-up. More
I knew what I wanted and there were no hazzles. I was given a fair price and a fair trade in. The excellent was great and also they have a great reputation. Previously used by family members given a fair price and a fair trade in. The excellent was great and also they have a great reputation. Previously used by family members More
Thank you Pat Regan for a wonderful experience on Saturday when we came in to test drive a Honda Pilot. Everyone was helpful and informative all questions were answered. The whole process went smoot Saturday when we came in to test drive a Honda Pilot. Everyone was helpful and informative all questions were answered. The whole process went smoothly and our vehicle was spotlessly clean. We are very happy with our purchase and rate this experience 5 Star! Even our dogs rate the the Pilot 5 star as they can now see out the windows when riding in the back deck of the vehicle. Diane G. More
We bought a car from Honda Keenan before, are very satisfied with their service department, and therefore returned to buy another car. Sales representative Bob Hower was personable, knowledgeable and satisfied with their service department, and therefore returned to buy another car. Sales representative Bob Hower was personable, knowledgeable and courteous and provided us with excellent service in assisting us to select a Honda Civic. Thanks to Bob and the Keenan organization. John and Ann VanEerden More
Cindy was great! We were getting e-mail quotes from various dealers and Cindy stood out from the rest. Transaction was very smooth, no hidden fees, very honest, nice person. Would highly recommend Cind various dealers and Cindy stood out from the rest. Transaction was very smooth, no hidden fees, very honest, nice person. Would highly recommend Cindy and Keenan to anyone. I'm glad I bought my car there. More
Bob made everything easy, I got a new 2013 civic with no hassle. This is my second car I have purchased with Keenan Honda and I will continue to use them because of their great service and friendly and hel hassle. This is my second car I have purchased with Keenan Honda and I will continue to use them because of their great service and friendly and helpful sales team. More