Faulkner Honda of Doylestown

Keenan Honda Doylestown, PA I read several great Keenan Honda Doylestown, PA I read several great reviews of Keenan Honda, and I put down my guard expecting a good experience. The salesmen, M Keenan Honda Doylestown, PA I read several great reviews of Keenan Honda, and I put down my guard expecting a good experience. The salesmen, Mark Filip, pulled the used pilot I came to see. I hate negotiating & haggling, so before test driving and waisting both gas & our time, I was upfront and told him what my offer would be. I said I had cash, and this is my offer. He went in, checked with his manager, and came out said my offer was fine under one condition: I had to test drive and if I liked it, it was mine for the price I offered. We get back to the dealer after our test drive, I loved it. I asked Mark how I could wire the money, he goes to figure out the details, and comes back to break our verbal agreement... Mark says: The NEW car dealer manager, who approved the sale, didn't realize the original price. The USED car dealer manager, Alex Saulinas, won't come down that low. IT'S LIKE THEY WANTED ME TO TEST DRIVE, FALL IN LOVE, AND THEN JACK UP THE PRICE. I didn't like what they did, so I stood up to walk out, and Mark calls the manager Alex Saulinas over. I actually don't blame Mark Filip, I got the impression that he was caught in the middle. I DO blame Alex Saulinas, the manager. Infact, if he would've simply apologized for breaking a verbal agreement, I might've been more flexible with the possibility of financing the rest. But he plants himself in front of me and at this point I was expecting an apology, but instead, he asks ME to explain MYSELF!!! For ME to explain MY offer!! Alex Saulinas say: How did you come up with your offer? Me: It's my budget Alex Saulinas: Do you know you can't find a Pilot for this price. Me: There's one more online I saw in NY priced for a bit less This must've agitated him cause then he got even more rude... Alex Saulinas: When you go see that other pilot and find out it's a PIECE OF CRAP, you'll be back, and the price for the pilot WON'T START WITH THE NUMBER YOUR PROPOSING! He stood up and walked away. I felt Alex Saulinas disrespected both Mark Filip (the sales guy) & the New Car Manager, and me as the customer by breaking our verbal agreement. He probably has a million and one good reasons why that pilot was properly priced, but you don't push your weight around stomping on co-workers, employees, and customers like that. He treated me like me or my offer did NOT matter. I feel because of him I lost out, and because of him, Keenan Honda lost a customer. Experiences like this are EXACTLY why I hate used car dealerships! I expected something different than typical after reading great reviews about Keenan Honda of Doylestown but... KEENAN HONDA OF DOYLESTOWN WAS NO DIFFERENT!!!!! More

Having owned a Honda Accord twenty years ago (and loved it!), I didn't need much selling to get me to the point of wanting the newly-redesigned Honda Accord when I decided my 11-year old Volvo needed repla it!), I didn't need much selling to get me to the point of wanting the newly-redesigned Honda Accord when I decided my 11-year old Volvo needed replacing. I'd read a lot about the new features, but was totally wowed when my salesman, Mitch Lesack, described them. Driving the car convinced me more -- terrific road handling. A great deal on my trade-in and excellent customer service sealed the deal. Keenan Honda found the car I wanted (what girl doesn't want a little Champagne with Ivory) and I drove away in less than 48 hours with the car of my dreams! I bought an extended bumper-to-bumper warranty and Keenan Shield to keep my car tip-top for the many years I plan on owning her. Thank you, Keenan Honda, Mitch, Sales Mgr Mark Lenny and Business Mgr Steve Kern for your professionalism and excellence! More

Mitch was great to work with. Very friendly and knowledgeable. He was very accommodating and we got a great deal through him and Kennan Honda. Would absolutely buy from him again. knowledgeable. He was very accommodating and we got a great deal through him and Kennan Honda. Would absolutely buy from him again. More

My wife and I visited at least 5 other dealerships offering other brands and chose Keenan Honda for its professionalism and they are so far above the others. Kyle Tatro was our sales consultant he was offering other brands and chose Keenan Honda for its professionalism and they are so far above the others. Kyle Tatro was our sales consultant he was excelent got us all the answers in a timely fashion and put a great deal together for us the whole process was great we leased a CR-V Thanks Dave And Judy Knipe More

Purchased a new Pilot Touring from Patrick Regan. I've purchased many cars over the years from VWs to an F150 to multiple BMWs and Mercedes; this ranks as my best car buying experience. Pat is a gen I've purchased many cars over the years from VWs to an F150 to multiple BMWs and Mercedes; this ranks as my best car buying experience. Pat is a genuinely good guy and a pleasure to do business with. Even after the sale he went out of his way to make sure we were completely satisfied. I'm not one to write reviews but I am so impressed with the entire experience that I feel I owe it to Pat and Keenan for taking such great care of my wife and I. More

I recently purchase a Certified Pre-Owned accord and Keenar Honda, and really enjoyed the experience. Upon arriving at the lot, I was immediately greeted by Alex Saulinas who sent Eric Mumma out to hel Keenar Honda, and really enjoyed the experience. Upon arriving at the lot, I was immediately greeted by Alex Saulinas who sent Eric Mumma out to help me look at the pre-owned inventory. Eric and I went on a test drive and he was very knowageble and informative about the car. After the test drive, I was convinced that I wanted the car, but needed to get a good trade in for my existing car. Ignatius DeScala worked with Eric and I to get the numbers to where we were all happy. Then Eric took me to meet Tim Weber in service and he schedule my first oil change. Everyone I came across at the dealership was friendly and had a smile. It was truely a great experience. Bob Kelley Doylestown, PA More

This was one of the best buying experiences that I've had and I've had quite a few. Andy seemed to be as much interested in "helping / facilitating" as he was in selling. He's very knowlegable regarding the and I've had quite a few. Andy seemed to be as much interested in "helping / facilitating" as he was in selling. He's very knowlegable regarding the product and clearly explains things. After explaining the various add-ons, if there was clearly no interest, Andy would move to the next item without displaying any sales pressure, which would have been a real turn off. I will be happy to recommend him whenever the opportunity presents itself. More

We had a great experience with the purchase of our CRV with Pat Regan in December 2012. Pat is an awesome and very knowledgeable salesman. He knew what we needed to get the deal done and he was patient with Pat Regan in December 2012. Pat is an awesome and very knowledgeable salesman. He knew what we needed to get the deal done and he was patient with the process. We had a very successful test drive and after the fact....he was great at teaching the interior accessories to my family. Thanks Pat! More

I have used your dealership for 10 years.... I'm always extremely happy with all of your employees and service. I had the pleasure of working with Michael Tidd today and was impressed by his professionali extremely happy with all of your employees and service. I had the pleasure of working with Michael Tidd today and was impressed by his professionalism and efficiency. Thank you so much for being an asset to the Doylestown community. Carmen Hanusz More

My vehicle was in for a recall and when we left the dealer after the work was done, we had a head light and 2 brake lights out(they were working when we dropped the Pilot off).I called the next day and dealer after the work was done, we had a head light and 2 brake lights out(they were working when we dropped the Pilot off).I called the next day and waited on hold for 25 minutes beforw I got the service department to pick up my call. The lady who answered was abrupt and rude. She said to bring the Pilot back in the and they would check on it. I tols her I had to work, this was Saturday, she said bring it in Monday. Monday Morning I go into service, with my two kids in tow, and the service rep was rude as well. Telling me it was probaly the bulbs are and and I would have tp wait two hours. I said to him the lady I spoke to said you would put in throught the express servcie. He did not seem interested or that he cared. I siad to him, "you know they worked when we brpught them in before the work was done and now they do not work.do you think that is strange." to wich he replied "NO". I was so frustrated at this point that I asked for a manager. He said nothing and just pointed over to an office door where the service manager was sitting. I went over told him the story and he did give me attention and looked into it. he showed me papaerwork that the mechanic wrote the bulbs were out, but the service guy who called my wife never relayed that information. He said they could replace the bulbs but it would be a 2 hour or so wait. I told him with the kids I could not wait. BOTTOM LINE THEY LET FAMILY LEAVE THE DEALERSHIP TWICE WITH AN UNSAFE VEHICLE(NO BRAKE LIGHTS). I went to local auto store bought the bulbs and did the work myself, IT TOOK ME 12 MINUTES. I WILL NEVER GO BACK THERE AGAIN! More