Faulkner Nissan Mechanicsburg

This dealership needs to listen to the customer and do only what customer tells them to do.They try to get additional work to run bill up thousands of dollars.Their parts department can't find a simple bo only what customer tells them to do.They try to get additional work to run bill up thousands of dollars.Their parts department can't find a simple bolt that fastens bed of truck on frame.The Harrisburg dealership found bolt quickly.We need employees that know what they are doing. More

They are customer focused and take the time to answer questions. No high pressure sales tactics questions. No high pressure sales tactics More

I really appreciate the customer service I’ve always got at Nissan and how they’ve gone out of their way to make me feel important while I was there. at Nissan and how they’ve gone out of their way to make me feel important while I was there. More

Had to wait 80 minutes until my oil change was even started on my vehicle. Not sure why they would have me make an appointment for 12 noon when they couldn’t even work on my vehicle until 1:20. I don’t started on my vehicle. Not sure why they would have me make an appointment for 12 noon when they couldn’t even work on my vehicle until 1:20. I don’t think Ill be returning anymore. More

Had an appointment to see a pathfinder that they had already sold & did not let me know. I was going to look at a treverse next door at Volkswagen, so Jake went & brought it over. I loved it. We did ou already sold & did not let me know. I was going to look at a treverse next door at Volkswagen, so Jake went & brought it over. I loved it. We did our negotiating & when it was all said & done they tell me they don't have the title it's in another state & I would have to wait for it. I waited 4 weeks. Scheduled to do all the paperwork @ 12:30 on a Saturday & we finally got started at 3:00. To say the least we were not happy. I do have to say Jake kept apologizing & Kami did her best to make up for our wait. More

Service was great. Work completed on time and did the necessary repairs. Service staff is very accommodating. Work completed on time and did the necessary repairs. Service staff is very accommodating. More

Thank you Shelly in the service department at Faulkner Nissan for the white glove treatment getting my car in and out for maintenance and inspection. I especially appreciated the commentary video from the Nissan for the white glove treatment getting my car in and out for maintenance and inspection. I especially appreciated the commentary video from the technician who worked on my vehicle. It’s always nice to work with you! More

I recently had my Nissan Rogue serviced at Faulkner Nissan Mechanicsburg and I couldn't be more pleased with the experience. From the moment I arrived, the staff was incredibly welcoming and profession Nissan Mechanicsburg and I couldn't be more pleased with the experience. From the moment I arrived, the staff was incredibly welcoming and professional. The service technicians at Faulkner are truly experts in their field. They thoroughly explained what my Rogue needed and answered all my questions with patience and knowledge. It's clear they work exclusively with Nissan vehicles every day, which gave me confidence that my car was in the best hands possible. What impressed me most was their attention to detail. They used proper diagnostic equipment to accurately identify issues rather than just making guesses based on symptoms. This precise approach ensured that the actual problem was addressed correctly the first time. The amenities while waiting were exceptional. The comfortable waiting area with complimentary coffee, snacks, water, and free WiFi made the wait time fly by. I was able to get some work done while they serviced my vehicle, which was incredibly convenient. Another major benefit was knowing they used genuine Nissan parts specifically designed for my Rogue. This gives me peace of mind that everything will function properly and last longer than aftermarket alternatives. The service was completed promptly, and they took the time to explain everything they did and why. The staff was friendly throughout the entire process, making what could have been a stressful situation into a pleasant experience. I highly recommend Faulkner Nissan Mechanicsburg for anyone needing service on their Nissan. Their combination of expert technicians, proper equipment, genuine parts, and excellent customer service makes them stand out from other service centers. I'll definitely be returning for all my future Nissan maintenance needs! More

I have been a faithful Nissan owner for 15+ years beginning as a Brenner Nissan client. Through the years the sales staff and salespeople have all been friendly and answer any questions I may have ha beginning as a Brenner Nissan client. Through the years the sales staff and salespeople have all been friendly and answer any questions I may have had even when I left the showroom! That’s why I keep coming back every 3 years to lease another vehicle! More

I received excellent service from the sales force. I would buy another vehicle from this dealership. I would buy another vehicle from this dealership. More