Faulkner Volvo Cars Lancaster

My first time at this dealership everyone friendly, the waiting area was clean, and very efficient group. waiting area was clean, and very efficient group. More

Went in for state inspection, emissions test, oil & filter change, and tire rotation. Very positive experience. filter change, and tire rotation. Very positive experience. More

Second lease with Faulkner! Love Marissa who knows the market and cars! Enjoyed working with Caleb in sales who helped me to make a final decision. Love my new EX30… Volvo ve Love Marissa who knows the market and cars! Enjoyed working with Caleb in sales who helped me to make a final decision. Love my new EX30… Volvo vehicles make me feel safe… 3 year lease my maintenance was zero other than routine, service team is polite, prompt and professional. More

Thank you for always taking great care of my car. I appreciate your friendly service!! I appreciate your friendly service!! More

I brought my car in for A/C service because it was not blowing cold air. I was charged a diagnostic fee and told the issue was the Schrader valves, which were replaced, but that did not fix the problem. I blowing cold air. I was charged a diagnostic fee and told the issue was the Schrader valves, which were replaced, but that did not fix the problem. I was then charged a second diagnostic fee to discover the compressor was bad. On the same A/C issue, I would have expected the initial diagnostic to be thorough enough to identify the actual problem rather than requiring multiple diagnostic charges. I also requested a full interior and exterior detail and was quoted over $300. However, only the interior detail was completed. While I was only charged for the interior, I do not understand why the service requested was changed without discussion or approval. The courtesy car wash provided had little to no noticeable effect. Since the change in ownership, my experience with service has steadily declined. Unfortunately, based on this experience, I will be taking my business elsewhere going forward. More

The entire staff was extremely helpful. They explained everything, there was no pressure and ultimately I got a great used car at an extremely competitive price. They explained everything, there was no pressure and ultimately I got a great used car at an extremely competitive price. More

Entire staff are very helpful and a pleasure to work with. Loaner cars are always newer and clean. with. Loaner cars are always newer and clean. More

Service experience is always first rate. Everyone’s very professional and courteous. Hard to see how it could be better. Everyone’s very professional and courteous. Hard to see how it could be better. More

Excellent and prompt for an unscheduled need due to a headlight that went out, in and out in less than 3@ minutes headlight that went out, in and out in less than 3@ minutes More

Very efficient and thorough. Friendly and professional. Very knowledgeable about the work I had done. Friendly and professional. Very knowledgeable about the work I had done. More