Faulkner Volvo Cars Lancaster

I had a truly wonderful experience purchasing my 2017 Honda Accord from Faulkner Volvo Cars Lancaster in East Petersburg. From the moment my father and I arrived, everyone treated us with professionalism Honda Accord from Faulkner Volvo Cars Lancaster in East Petersburg. From the moment my father and I arrived, everyone treated us with professionalism, patience, kindness, and respect. This was a major purchase for me, and the entire team made what could have been a stressful process feel comfortable, transparent, and exciting. Justin was the salesperson who worked with us, and he was fantastic. One of the things that impressed me most was that he encouraged us to test drive the car before we even started discussing money. His attitude was essentially, “Let’s make sure you actually like the car first.” That immediately made me feel that he cared about helping me find the right vehicle, rather than simply trying to complete a sale. He gave us the time and space to experience the car, ask questions, and decide whether it truly felt right for me. Once I decided that I loved the Accord, Justin continued to be attentive, knowledgeable, and reassuring throughout the process. He listened to what mattered to me, answered our questions, and made me feel confident about my decision. I now have a car that I genuinely enjoy driving and that makes me feel safe and secure on the road. It was clear that the team understood that I was not simply buying a vehicle. I was making an important investment in my independence, transportation, and future. Bobby was also incredibly helpful with the financing process, along with the finance manager and the rest of the team. They carefully worked through the available options with us and helped us understand the process without making us feel rushed or pressured. They were patient, realistic, and willing to work with both me and my father so that we could feel comfortable with the final decision. I especially appreciated how respectfully they included my father in the conversation while still recognizing that this was my vehicle and my purchase. For parents helping an adult child or family member purchase a car, I would absolutely recommend Faulkner Volvo. The staff respected the fact that my father wanted to help protect my interests and make sure I was purchasing a dependable vehicle. They never made either of us feel difficult for asking questions or wanting to think carefully about the decision. Instead, they treated our concerns as valid and worked with us as a family. The entire experience felt professional, honest, and customer focused from beginning to end. I never felt like I was being pushed into something that was not right for me. I felt heard, respected, and supported. Everyone took the time to make sure that I understood my options and felt comfortable moving forward. Faulkner Volvo has earned a customer for life with me and my family. When we are ready to purchase future vehicles, this will be the first place we visit because of the trust they established during this experience. I am so grateful to Justin, Bobby, the finance manager, and everyone else who helped me purchase my Honda Accord. I could not have asked for a better car buying experience, and I am thrilled with my new vehicle. Five stars without hesitation! More

They are good when they sell, they are better when they honor their warranty. Signs of a trustworthy dealership. honor their warranty. Signs of a trustworthy dealership. More

My wife and I found our interaction with sales consultant Keith Shadle to be courteous, engaging, informative, and knowledgeable. We felt comfortable stating our concerns, as he listened and addressed each t Keith Shadle to be courteous, engaging, informative, and knowledgeable. We felt comfortable stating our concerns, as he listened and addressed each to our satisfaction. He won us over. More

Great communicators in keeper one up to date with car progress. getting a loaner car is easy. progress. getting a loaner car is easy. More

They are super helpful. Great communication. We have experienced the Faulkner team going above and beyond. Great communication. We have experienced the Faulkner team going above and beyond. More

Caleb was great! Listened to what I wanted and didn’t try to pressure me into something more expensive. He was extremely helpful setting up all tech for me. A very pl Listened to what I wanted and didn’t try to pressure me into something more expensive. He was extremely helpful setting up all tech for me. A very pleasant guy! Zach was also very helpful with the financial paperwork making it as painless as possible. He was, likewise, very pleasant. More

The whole team at Faulkner Volvo is great and easy to work with. Plus. Volvo makes a great car. work with. Plus. Volvo makes a great car. More

Courteous, attentive and extremely helpful in every aspect of locating and acquiring the car that I wanted. An overall great experience. aspect of locating and acquiring the car that I wanted. An overall great experience. More

My first time at this dealership everyone friendly, the waiting area was clean, and very efficient group. waiting area was clean, and very efficient group. More

Went in for state inspection, emissions test, oil & filter change, and tire rotation. Very positive experience. filter change, and tire rotation. Very positive experience. More