Faulkner Volvo Cars Trevose

They provide great service & treat you like a celebrity. They provide a free loaner car & followed up the next day to make sure everything was working well. They provide a free loaner car & followed up the next day to make sure everything was working well. More

Good repair facility I was very impressed that the would check the wear on my tires before recommending a wheel alignment. They did and I did not need one. Great job. Thank check the wear on my tires before recommending a wheel alignment. They did and I did not need one. Great job. Thank More

Had an issue with a new car. Faulkner advocated for me the customer. Went above and beyond to make the customer happy. Can’t say enough about Faulkner. the customer. Went above and beyond to make the customer happy. Can’t say enough about Faulkner. More

Great check-in horrible check-out First let me start off by saying my check-in experience was wonderful. I am a long time Volvo Service Customer but first time at this location. Ever First let me start off by saying my check-in experience was wonderful. I am a long time Volvo Service Customer but first time at this location. Everything was smooth, I came in for an oil change and I did need some additional work so they offered a complimentary loaner which was so appreciated. They explained the additional work that needed to be done and walked me over to the loaner. I left feeling great that such great customer service still exists. The car was ready by the end of the day. I went with my two children to pick up the car and as soon as I walked in the agent was working with another customer. I don’t mind waiting a few minutes but it would have been nice if that agent said grab some water or coffee and please make yourself at home in the waiting area. I did not receive that welcome and I stood and waited and waited. Well over 25 minutes to pay and pick up my car. At one point the agent said “Did you have a loner, can I have the keys” still nothing in regards to my wait time, thank you for being patient; nothing. Than the agent went out with the other customer and walked her to her car. That’s great but you left me in the waiting are with no direction, for all I know you went home for the night. Never at any point did he say thank you for waiting. When he was still with the other customer and he saw how frustrated I was he did come and check me out. He made a point to say the other customers bill was 2K so I assume he was insinuating that since mine was only $900 I should have less customer service and interaction. I was appalled. Never have I ever had to wait to pay for my car for that long. This type of service isn’t even expected at a Midas and definitely not what you would expect at Volvo. Volvo Faulkner should train all their agents in customer service. I never minded paying additional for car service at Volvo because it’s never been a bad experience but this will be last at the this location. More

Maintenance service Courteous and friendly staff. My appointment was for 8:30 and the car was taken in for service when I arrived, no wait period. The job was in a timel Courteous and friendly staff. My appointment was for 8:30 and the car was taken in for service when I arrived, no wait period. The job was in a timely manner. More

As always, excellent service, car always ready when promised. The employees are all great, they all go out of their way to ensure a great experience!!! promised. The employees are all great, they all go out of their way to ensure a great experience!!! More

Fantastic experience I was in a 2012 Volvo with 90,000 miles on it that needed some work, so I opted to replace it. I live in KOP, so was checking locally for a preowned I was in a 2012 Volvo with 90,000 miles on it that needed some work, so I opted to replace it. I live in KOP, so was checking locally for a preowned but had no success. I found some great deals through Cars.com at Faulkner so scheduled an appointment to go take a look. I am so glad I did! The drive was easy from KOP since it is right off the Turnpike. The service was excellent. The showroom is beautiful and there were lots of options for me. I ended up with a great 2018 Volvo V60. More

Efficient I brought my car in with a nail in the tire. I made an appointment earlier; it was taken care of right on time. Got a car was, as well! I brought my car in with a nail in the tire. I made an appointment earlier; it was taken care of right on time. Got a car was, as well! More

Volvo service Jeff. Eva. Mark and Linda in Service exceeded my expectations. Technicians Chris and Tony are the best Volvo techs on the planet - no job stumps them. Jeff. Eva. Mark and Linda in Service exceeded my expectations. Technicians Chris and Tony are the best Volvo techs on the planet - no job stumps them. Scott and Suazo in Parts are at the top of their game and Wilton makes my Volvo sparkle. More

Inspection and 20,000 mile service Good experience as always. Comfortable waiting area. Mark kept me informed of what was happening and estimated time of completion. Car returned super Good experience as always. Comfortable waiting area. Mark kept me informed of what was happening and estimated time of completion. Car returned super clean. Enjoy the personalized service. More