Faulkner Volvo Cars Trevose

This dealership was by far the best with purchasing my Volvo 2023. Mark Handelsman is the best thank you. Volvo 2023. Mark Handelsman is the best thank you. More

Smooth experience purchasing a new vehicle on the lot, and given a fair value for my trade-in. In and out within about an hour and a half once all was said and done, test drive included. Their service sta and given a fair value for my trade-in. In and out within about an hour and a half once all was said and done, test drive included. Their service staff is excellent and supportive as well. I'll definitely continue bringing business to this dealership and recommending it to others. More

I bought a used bmw 5 series from Faulkner Volvo on nov 29. The sales experience was amazing. I realised the car and steering were vibrating above 60mph few days after purchase. Called them and they schedu 29. The sales experience was amazing. I realised the car and steering were vibrating above 60mph few days after purchase. Called them and they scheduled wheel balancing on Dec 12. The issue did not resolve. I went to bmw dealership and they found that 3 of the rims were bent. I called Faulkner again and appointment was set up for repairing bent rims. The rims were repaired, the vibration improved but was still there. I called my salesperson Marc and told him about it. He said someone will call you and talk to you. I waited for a week and didn't receive a call. I called him again and he said someone was supposed to call you, I will look into it - you will receive a call. I waited a few more days and no one called. Then I called Marc again who said there was nothing to be fixed, the wheels are balancing fine and there was no problem with your car. I told him the rims need to be changed. He said if you have any issues, you can come back. At this point I was so tired of going to a dealership 2 hrs away from my place and waste my time. So, they failed to acknowledge the problem, failed to resolve the issue and disrespected me by lying that someone will call you when it was just a delay tactic. More

My husband and I were interested in purchasing a Hybrid SUV and had done a little bit of research prior to vising Faulkner Volvo. Our salesperson, Marc Handelsman, patiently answered all of our questions SUV and had done a little bit of research prior to vising Faulkner Volvo. Our salesperson, Marc Handelsman, patiently answered all of our questions and guided us through our options. We were "just looking" that day, but within minutes knew we had found the best possible car for our needs. Marc and the entire staff at Faulkner made the buying process easy, seamless, and with no pressure tactics. I highly recommend the dealership. Excellent staff, service, and an abundance of inventory which is rare these days. More

Being an older female, and purchasing a new car is scary. Eric Maley took great care of me he was a great salesman extremely helpful in explaining the process. He answered all my annoying questions an scary. Eric Maley took great care of me he was a great salesman extremely helpful in explaining the process. He answered all my annoying questions and worked together to make the best deal possible. My car has been a perfect fit for everything that I wanted and hoped for it I am so fortunate to have found Faulkner Volvo friendly people who don’t try to “push” anything on you. They’re helpful. They listen. They’re accommodating. That was my experience a true professional! 5 stars service at every step! Definitely coming back here again I love my new Volvo XC 40 B5 Mild Hybrid I’ll recommend your services to my family and friends. Keep up the good work! Thank you! More

I just leased my second Volvo with Faulkner and I can confidently say that I will never go anywhere else! The staff is so friendly and accommodating and are not at all pushy. I really feel like a part of confidently say that I will never go anywhere else! The staff is so friendly and accommodating and are not at all pushy. I really feel like a part of the Faulkner family. More

I came to this dealership thru the TrueCar. com. The entire sales team was very professional and reasonable, most of all very courteous from the very beginning to the end of sales. I’ highly com com. The entire sales team was very professional and reasonable, most of all very courteous from the very beginning to the end of sales. I’ highly commend this dealership and will definitely recommend to my families and friends. More

They have a good selection of cars and I am pleased with the service department the service department More

Salesman answered all my question. He was courteous, respectful and not pushy. Offered me great deal He was courteous, respectful and not pushy. Offered me great deal More

Bought vehicle from Faulkner on a recommendation from someone I did worked with and it was worst decisions ever to buy from them. 1st my vehicle was a certified pre-owned that still had its bumper to bum someone I did worked with and it was worst decisions ever to buy from them. 1st my vehicle was a certified pre-owned that still had its bumper to bumper warranty. Also purchased wheel and tire protection warranty as additional coverage when I purchased vehicle. The story starts by me hitting a pothole and bending a wheel that they (Faulkner)kept telling me wasn't bent which was a lie because when I replaced the tires because that same pothole put a bubble in my tire the tire location took me out and showed me that the wheel was in fact bent. Faulkner continued to tell me on 3 separate service appointments and even after they told me in front of the GM that the wheel was not bent. The General Manager Casey told me that if I continued to feel vibration that he would replace my wheel. I took him at his word and again all a bunch of liars. This last time they told me the wheel was bent and repaired, but remember the previous conversation in the GM's office that the wheel was not bent but this time around it was something new. Would also like to mention that they had my wheels repaired about 5 times which machined finish wheels could only be cut no more than 2-3 times because it causes loss of structural integrity. I provided documentation and they didn't care. This is just the wheel, the car was brought to service over noises when I turned and that took several time back to service with me having to show them because of their incompetence. Also complaint about noticing when I go over bumps( sway bar links) and they say the cars not making noise--- I guess there warranty work don't pay so they keep saying nothing is wrong. Little back round on myself 1st I am in the vehicle repair industry my complete adult life about 25 years in the business so there isn't much about mechanical issues that I don't know about. Then why didn't I fix? Because the vehicle that they sold me was under full warranty but I see that don't mean anything. Bottom line they are the worst dealership I've ever bought a vehicle from. I like my Volvo but I will never buy one again, going back to BMW or at least never buy anything from Faulkner. Nothing feels worst than someone trying to make a person feel like they don't know what there talking about. It gets even better! I had to reopen this post to inform that the service manager (Mark Ragen)sent me a message that they would no longer Service the very car I bought from them because I wrote a post saying the truth of how they are.... These are the people taking care of your cars.@?... No thanks!!! I even escalated the issue with Volvo customer care. Stay tuned. More