Faulkner Volvo Cars Trevose - Service Center

Mark schulik is the man Mark schulik is the man Mark schulik is the man schulik is the man More

I highly recommend Volvo Trevose Setvice Center. Very professional and communicative staff. A seamless experience all around. Very professional and communicative staff. A seamless experience all around. More

Professional and efficient always a pleasure to have my car serviced well and timely. Thank you car serviced well and timely. Thank you More

The service was great and the guys are great there. Great experience at the shop Great experience at the shop More

Exceptional customer service; it's obvious the service team really cares about Faulkner customers and wants everyone's service experience to be pleasant! team really cares about Faulkner customers and wants everyone's service experience to be pleasant! More

I love my Volvo dealership! Everyone there is super friendly and helpful. I always look forward to seeing them there. They are kind & understanding but most of all happy! Nice t Everyone there is super friendly and helpful. I always look forward to seeing them there. They are kind & understanding but most of all happy! Nice to be around happy people when you’re dealing with a car issue. More

They charged me $138 for an oil change, and also replaced the fog lamps. The latter required removing the under engine skid plate. A month later, all but one skid plate screw was gone. I'm not saying they di the fog lamps. The latter required removing the under engine skid plate. A month later, all but one skid plate screw was gone. I'm not saying they did it deliberately, but I understand. More

Bought vehicle from Faulkner on a recommendation from someone I did worked with and it was worst decisions ever to buy from them. 1st my vehicle was a certified pre-owned that still had its bumper to bum someone I did worked with and it was worst decisions ever to buy from them. 1st my vehicle was a certified pre-owned that still had its bumper to bumper warranty. Also purchased wheel and tire protection warranty as additional coverage when I purchased vehicle. The story starts by me hitting a pothole and bending a wheel that they (Faulkner)kept telling me wasn't bent which was a lie because when I replaced the tires because that same pothole put a bubble in my tire the tire location took me out and showed me that the wheel was in fact bent. Faulkner continued to tell me on 3 separate service appointments and even after they told me in front of the GM that the wheel was not bent. The General Manager Casey told me that if I continued to feel vibration that he would replace my wheel. I took him at his word and again all a bunch of liars. This last time they told me the wheel was bent and repaired, but remember the previous conversation in the GM's office that the wheel was not bent but this time around it was something new. Would also like to mention that they had my wheels repaired about 5 times which machined finish wheels could only be cut no more than 2-3 times because it causes loss of structural integrity. I provided documentation and they didn't care. This is just the wheel, the car was brought to service over noises when I turned and that took several time back to service with me having to show them because of their incompetence. Also complaint about noticing when I go over bumps( sway bar links) and they say the cars not making noise--- I guess there warranty work don't pay so they keep saying nothing is wrong. Little back round on myself 1st I am in the vehicle repair industry my complete adult life about 25 years in the business so there isn't much about mechanical issues that I don't know about. Then why didn't I fix? Because the vehicle that they sold me was under full warranty but I see that don't mean anything. Bottom line they are the worst dealership I've ever bought a vehicle from. I like my Volvo but I will never buy one again, going back to BMW or at least never buy anything from Faulkner. Nothing feels worst than someone trying to make a person feel like they don't know what there talking about. It gets even better! I had to reopen this post to inform that the service manager (Mark Ragen)sent me a message that they would no longer Service the very car I bought from them because I wrote a post saying the truth of how they are.... These are the people taking care of your cars.@?... No thanks!!! I even escalated the issue with Volvo customer care. Stay tuned. More

Just had my car inspected yesterday. As usual very thing went well. I just can’t say enough about the people in the service Dept. in how professional they are to me and what’s going on w As usual very thing went well. I just can’t say enough about the people in the service Dept. in how professional they are to me and what’s going on with my car. I have purchased / serviced cars from various dealers and I must say you guys are the best More

Another great service experience! I had some warranty work, an oil change, and a ghost in the machine issue. They got everything sorted, and had me on the road again quickly. Alway I had some warranty work, an oil change, and a ghost in the machine issue. They got everything sorted, and had me on the road again quickly. Always a pleasure! Thank you Jeff, Mark, and team! More