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Fayetteville Dodge RAM- Go Group Auto

East Syracuse, NY

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1,186 Reviews
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6010 Galster Road

East Syracuse, NY

13057

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Showing 1,186 reviews

October 02, 2014

Best sales experience ever! I am writing this as someone who has been loyal to GM (my Dad is an employee) for 25 years). Due to my sons expensive hockey habit, I decided it was More

by fmoreno3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Belzak, Justin O'Connor, Michael Forster, Amariah Pardoe
Oct 10, 2014 -

Fayetteville Dodge RAM- Go Group Auto responded

fmoreno3, Thanks so much for the amazing review. We truly appreciate your business and also you taking the time to write about us and your experience. It makes me happy to hear my staff is working as a team and making our customers experience so positive. I hope that we can continue our business relationship and we hope you love the van. It definitely will be handy if your son is playing Hockey! His equipment bag alone must take up the back trunk area haha. Hey, you can always fold down a seat or 2 if need be. Thanks again and if you ever need anything you can call anyone here to help you out. Take care and enjoy. Ryan Geiger Dealership Director/Vice President Fayetteville Dodge 315-637-5001 rgeiger.fd@gmail.com

September 20, 2014

Began poorly but got better Due to some miscommunication, the process began poorly but they did work to see that some of my concerns were addressed and did give me some repair wo More

by percypuggle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Geiger, Joe Yagan, Greg Belzak, Michael Forster
Sep 20, 2014 -

percypuggle responded

Thank you Mr Geiger for contacting me. There is nothing I want from you and that is not why I wrote the review. I just felt I had to share my experience so that management and future customers were aware of my experience.

Sep 20, 2014 -

Fayetteville Dodge RAM- Go Group Auto responded

percypuggle, Thanks for writing back and forth with me. I tried to offer a solution to the problems that occurred. Your delivery was delayed because we didn't want to sell you a car without working air conditioning. It took a little longer that we expected but the good news is that everything works. I am sure you would have been disappointed otherwise. We both came to an agreement on price so I am not sure why you are mad about this. You received a great deal and for future reference KBB and Edmunds are just guides..they do not sell cars to the public. Your vehicle has extremely low mileage for the year and KBB never takes that into account enough for what its worth. The difference was 250 bucks roughly. No one meant to shout at you. Sometimes (especially in the service department) people need to talk louder over all of the noise. Justin offered to help with the keys after he put the plates on. Somehow this was miscommunicated because it obviously never happened. We have since gotten you answers to those questions. I know a lot of people worked very hard on your deal to make sure everything was right and I am very sorry it didn't seem like that. Our goal is to have every customer have the best time and unfortunately you did not. We understand we are not perfect but maybe after our talks you can understand there was not bad intentions. No one knew you were mad until you wrote this. In the future just ask for me if you have any problems and I will try and solve them right away for you. Thanks for your business and we hope you love your car. Ryan Geiger Dealership Director/Vice President 315-637-5001 rgeiger.fd@gmail.com

May 20, 2014

Buying a vehicle I got the vehicle I wanted for years. Matter of fact it's the vehicle I had many years ago which was 71 challenger. Fayetteville Dodge just h More

by Robert Gathmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob saltzman , Bob Saltzman
May 20, 2014 -

Fayetteville Dodge RAM- Go Group Auto responded

Robert Gathmann, Thanks so much for the great review/feedback. That is so cool we had the same exact one! I hope it brings back some great memories and I hope you truly enjoy the car. I am glad you have such a great time dealing with Bob. I have heard great things about you as well! Thanks for the continuous business..we appreciate it. Have fun and drive safe and if you ever need anything give us a call anytime! Ryan Geiger Dealership Director/Vice President Fayetteville Dodge Ram 315-637-5001 rgeiger.fd@gmail.com

May 19, 2014

our lucky day We were looking for a truck to haul our camper. We were looking at new Dodge trucks in our local area. We had to travel to Syracuse and by chance ha More

by esad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin O'Connor, Joe Somers, Michael Forster
May 20, 2014 -

Fayetteville Dodge RAM- Go Group Auto responded

esad, Thanks so much for the great feedback/review! I am glad you drove up to check our inventory out! Your lucky day was ours as well. We gained a great customer and we are happy that you found the truck that works perfectly for you. We hope everything works out and hope you enjoy the truck. If you ever need anything just give us a call anytime. Ryan Geiger Dealership Director/Vice President Fayetteville Dodge Ram 315-637-5001 rgeiger.fd@gmail.com

April 29, 2014

Great Experience! After submitting a request for information to Fayetteville Dodge Greg got back to me immediately to start the process of setting up and appointment to More

by trferreira88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Belzak, Jason Learo
May 20, 2014 -

Fayetteville Dodge RAM- Go Group Auto responded

trferreira88, Thanks for the great review/feedback. I am happy to hear that your experience was great from the second you asked for info and until you dealt with Jason and bought a vehicle. This should be easy and comfortable and I am glad that's the way you felt. Thanks so much for business and if you ever need anything just give us a call anytime! Ryan Geiger Dealership Director/Vice President Fayetteville Dodge Ram 315-637-5001 rgeiger.fd@gmail.com

April 25, 2014

Purchase of Tow Vehicle My reason for visiting the dealership was to purchase a tow vehicle for a RV trailer which has not been purchased yet. Bob Saltzman worked with my wif More

by Chas2200
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Saltzman
May 20, 2014 -

Fayetteville Dodge RAM- Go Group Auto responded

Chas2200, Thanks so much for the great review! Also, thanks for this being your second purchase. I am glad to hear Bob took care of you and figured out all of your needs! You are also purchasing and RV...how exciting! I hope you and your family have a great time on your trips using the RV! Thanks again and if you ever need anything just give us a call anytime. Ryan Geiger Dealership Director/Vice President Fayetteville Dodge Ram 315-637-5001 rgeiger.fd@gmail.com

April 23, 2014

Thank you Justin O'Connor for the sales of my new - used Ford Mustang ...It was painless and you were not high pressured .. Deb Clarry More

by 497gizmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin O'Connor
May 20, 2014 -

Fayetteville Dodge RAM- Go Group Auto responded

Deb, Thanks for the great feedback/review. All we can ask for is a thanks and we appreciate your business very much. We hope you love your Mustang and now we just hope our summer lasts as long as the winter we all experienced did! Thanks again and if you ever need anything, call us anytime! Ryan Geiger Dealership Director/Vice President Fayetteville Dodge Ram 315-637-5001 rgeiger.fd@gmail.com

April 22, 2014

Nice to do business with! I purchased a used Crew Grand Caravan from Jason. Was pleased with my whole experience, great service from walking in to driving out with vehicle. E More

by joanyg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Learo, Michael Forster
May 20, 2014 -

Fayetteville Dodge RAM- Go Group Auto responded

joanyg, Thanks so much for the great review. Love the review and it doesn't get better than that. You had a good time from start to finish and that what our goal is. We hope you love your Grand Caravan Crew and if you ever need anything just give us a call anytime. Ryan Geiger Dealership Director/Vice President Fayetteville Dodge Ram 315-637-5001 rgeiger.fd@gmail.com

April 17, 2014

This is LONG overdue My wife and I have always had Outstanding service at Fayetteville Dodge. The service dept. is up front with any concerns and if I need a ride, it's ne More

by harlock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Somers, Will Young
May 20, 2014 -

Fayetteville Dodge RAM- Go Group Auto responded

harlock, Thanks so much for the great review. Its awesome to hear how well your experiences have gone in more than 1 department. between Service and Sales we truly appreciate your business and we hope you keep coming back. We hope you love your vehicles and if you ever need anything just give us a call anytime. Ryan Geiger Dealership Director/Vice President Fayetteville Dodge Ram 315-637-5001 rgeiger.fd@gmail.com

April 05, 2014

Both Chris Henry and Greg Belzak amazed me and my family on how friendly and professional they were. Greg helped me get all the information that I needed in order to purchase the car and figure out the deta More

by linkinparkgbff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chirs Henry, Greg Belzak
Apr 15, 2014 -

Fayetteville Dodge RAM- Go Group Auto responded

linkinparkgbff, Wow, thanks so much for writing such a great review. Your story is awesome and we appreciate you serving for our Country! I am so happy to her how both Greg Belzak and Chris Henry treated you and your family. This is exactly how it should be and I am glad we got it right. We hope your entire family loves the new vehicle and if you ever need anything just give us a call anytime. Be safe and thanks again! Ryan Geiger Fayetteville Dodge Dealership Director/Vice President 315-637-5001 rgeiger.fd@gmail.com

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