Their salesmanship is where they lose my business! I went to Feldman twice, and both times they wasted over 2 hours of my time! Both times I did not want to test drive a vehicle (waste of 30 minutes); and both times, the sales rep talked me into test driving a vehicle I did not even come in for. I saw two different sales specialists (6 months apart). The way Feldman (as a company) requires their sales reps to "check the box", is not in the customer's best interest.
Both times I was quoted $100 OVER my budget. The second time I came back to Feldman, because I was called by marketing as a follow-up for "new deals" on the Chevy Colorado, I was interested in leasing previously. I also came in to get an estimate for a trade-in. I was told, the estimate would only take 20 minutes. Again, after 2 hours with the sales rep... I never received a value for my trade-in (they never even test drive my vehicle), and the lease price for the Colorado was higher than the last time I came in! No "sales" that I could see.
After telling the sales rep, I was not interested in signing a lease that day (out of my budget); he tried to talk me into buying a used vehicle! The sales rep was also required to bring out the finance manger, because I had refuse to allow them to run my credit! The finance manager was very patronizing and gave off that "sleezy" used-car salesman vibe. Because I look like a young, "college kid"; he tried to xxxxxxxx me about "what they can offer me". I am a 31 year-old woman, who came in by herself.
The first sales rep lost my business; because he had spent the majority of our time "chatting" with my boyfriend, rather than focusing on ME, the buyer, and my financial needs/requirements. Both sales reps were every friendly, very professional, nice young men (early 20's); but the way "Feldman" requires their sales reps to "check all the boxes", wastes everyone's time. I knew what I was looking for when I walled in; and had they not xxxxxxxx me around, I could've been in and out within 30 minutes.
On a sidenote: I had warned the marketing rep (who had called me to schedule the appointment the second time I was in) to make sure to tell the sales manager, not to try to 'over quote' me. She scheduled my appointment with the general manager "Joseph", but he pawned me off on a sales rep anyway. Obviously, the manager doesn't pay attending to detail from his staff either.
Both times I was dissatisfied with the way I was treated (over quoting and patronizing); and for a second time, this company will not get any future business.