Feldman Chevrolet of Lansing

Great service, will continue to take my business to them. Staff was friendly and helpful. My vehicle was well taken care of in my opinion. Staff was friendly and helpful. My vehicle was well taken care of in my opinion. More

***TL;DR: We do not recommend Feldman. Too much dishonesty, in our opinion.*** We bought a Trailblazer from Feldman Chevrolet Of Lansing. We are detailing our experience in this review. Please read dishonesty, in our opinion.*** We bought a Trailblazer from Feldman Chevrolet Of Lansing. We are detailing our experience in this review. Please read the whole review. Overall, based on our experience, we recommend avoiding this dealer. We are actively in the market for yet another car, and we will not be buying that second car from Feldman Chevrolet or other Feldman dealerships. First, they offered us $2,287 LESS for our trade-in than what Carvana offered us. Unfortunately, we did not know about the Carvana offer at the time, so we agreed to do the trade-in with Feldman. We should have checked Carvana before going to the dealership, not after we already completed the purchase! (Pro tip: never trust Kelly Blue Book or a dealer; first check what Carvana or similar companies are offering you.) The kicker? The manager had the gall to patronize us by informing us that “Feldman took a loss” on the deal and telling us that our trade-in was actually worth $3,000 less than what Feldman gave us for it. Second, during purchase, we mentioned multiple times we wanted push to start. The LS trim we were interested in (and eventually purchased) did not come with push to start. Before agreeing to purchase, we asked if it were possible to get push to start installed after purchase and were told that their service department would be able to install it for “a couple hundred bucks”. We did not receive an exact quote for the work on the day of purchase because the service guys were closed. When we came back the next day (the day after purchase), we again inquired about getting push to start installed. We were told that it would cost $350 for push to start. We agreed. The next day (so, two days after purchase), the manager tells us that it is not possible to get push to start installed on the LS trim and the quote the salesperson gave us was for installing remote start. Then the manager says that we – the customer – should have known that it is not possible to add push to start after purchase and proceeds to blame us for not purchasing the LT trim (a different trim that had the feature). Apparently, Feldman expects the customer to possess complete knowledge about Feldman vehicles and customers should not trust the information told to them by Feldman during purchase? We made a decision to purchase the LS trim based on the facts presented to us by Feldman – we were told that push to start would be added to the LS trim after purchase. Had we been informed that it could not be added, we may have opted for the LT trim instead. Or we may have decided to not purchase a Trailblazer at all. Finally, the brand new Trailblazer had visible scratches on it. We had to come back next day to get it taken care of. They seem to have taken care of the outside. We do not think anyone paid attention on the inside, specifically the back right passenger door. The scratches are not major – but a brand new car should have zero scratches, in our opinion. We do NOT recommend Feldman. More

Well taken care of by Pat Iding, Joe Rodriguez, and his staff. Won't hesitate to continue purchasing through Feldman. Great people to work with. staff. Won't hesitate to continue purchasing through Feldman. Great people to work with. More

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The people at Feldman’s Chevrolet are exceptional! Always friendly and helpful. I realized when I got home I took my car in a day earlier than my appointment and no one said a word about it! Embarr Always friendly and helpful. I realized when I got home I took my car in a day earlier than my appointment and no one said a word about it! Embarrassing! That was above and beyond! More

Great quick clean service for oil change and tire rotation. Vehicle was finished quickly and returned clean by service tech write up. Clean dealership and service write up bay. rotation. Vehicle was finished quickly and returned clean by service tech write up. Clean dealership and service write up bay. More

greeted by CAMRON WAS FREINDLY AND PROFESSIONAL. SERVICE WAS DONE IN A TIMELY PERIOD.. I am not sure what the Valvoline top engine treatment that was performed was necessary, it was done the last time the WAS DONE IN A TIMELY PERIOD.. I am not sure what the Valvoline top engine treatment that was performed was necessary, it was done the last time the pickup was serviced More

Aaron is definitely one of the best service advisors out there. I always feel comfortable even taking my customers to him when I sell a car there. I always feel comfortable even taking my customers to him when I sell a car More

Very satisfied with Feldman Chevrolet new car experience. Tyler Ray did excellent job. I would deal with them again and recommend them if someone I knew was buying a new car. Tyler Ray did excellent job. I would deal with them again and recommend them if someone I knew was buying a new car. More

I was greeted and checked in by Mark. He and all employees were courteous and professional. The service on my vehicle was completed in a timely fashion. employees were courteous and professional. The service on my vehicle was completed in a timely fashion. More