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Feldman Chevrolet of New Hudson - Service Center

New Hudson, MI

4.4
3,189 Reviews

3,189 Reviews of Feldman Chevrolet of New Hudson - Service Center

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January 03, 2023

it was great service but an issue that started the day after i was rear ended they clamed was not caused by that. i dont agree. they could not find the problem in More

by stimetb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
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Jan 06, 2023 -

Feldman Chevrolet of New Hudson responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our General Manager, Billy Fohey, at 248-486-1900 to discuss your concerns, as your satisfaction is of utmost importance to us.

January 03, 2023

Proovded fast, friendly, and thorough service! Would recommend taking your car here or buying from here. More

by essmaker.anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debra
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Jan 06, 2023 -

Feldman Chevrolet of New Hudson responded

Thank you so much for your positive comments about Feldman Chevrolet of New Hudson! If you have any further questions, please give us a call. We're always happy to help!

January 03, 2023

Great service. My truck was finished quickly, prior to what I was expecting. Everything was smooth, easy, fast, and great. More

by erin28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete from service
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Jan 06, 2023 -

Feldman Chevrolet of New Hudson responded

We're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 03, 2023

Easy to schedule appointment for service online. Quick service and follow up when vehicle was completed. More

by bellzj2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete - service tech
Report | Print
January 03, 2023

Fast friendly service you can count on. Although the price is a bit high I would still recommend. More

by DARRIN_L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 06, 2023 -

Feldman Chevrolet of New Hudson responded

We're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 02, 2023

Great service, done sooner than I thought. Was a little shocked on the labor cost, but I guess these are the times we live in. More

by kinglob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah Springer
Report | Print
Jan 06, 2023 -

Feldman Chevrolet of New Hudson responded

Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (248) 782-6365 so we can discuss your experience further. We look forward to hearing from you.

January 02, 2023

Scheduled appt first thing in the morning. had the car in the shop in the late afternoon. Sky high prices. More

by PALADIN117
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Jezdimir
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January 01, 2023

Dismissive! Treats you like your dumb. I’ve been to all three Feldman Chevy dealerships and this is by far the worst. A simple job that should’ve been handled in More

by flint185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph
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December 31, 2022

I've had all my service done here since I bought my truck and I was suspicious about whether or not my tires were actually being rotated or not as I've never been asked for the key to the wheel locks. Before More

by TIMBEAVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Basmajian
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2023 -

TIMBEAVEN responded

Update: Bill Fohey called me back and we found resolution to the above stated issue. As it turns out it was a matter of miscommunication somewhere between the techs doing the work and whoever prints out the invoice. Bill went above and beyond to rectify the situation and I appreciate his efforts. What set me off was more than just the thought of paying for work thats not getting done. It seems like good customer service throughout all businesses is terrible these days. Between uncaring employees and apathetic management, it makes me want to pull my hair out. In my opinon, Feldman Chevrolet does in fact have outstanding customer service and i will keep going back.

December 30, 2022

Very poor communication about where we stand with our insurance company and when parts were ordered and when it would be finished. It took 8 weeks to get my car repaired. We were extremely unhappy More

by kerikendall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul - collision dept
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