Feldman Chevrolet of New Hudson - Service Center

Took truck in for warranty work. Told warranty expired 10 days earlier. Asked to check out abs, stabiltrac and traction control lights. Stated I did not need the engine light serviced as I will replace my o2 days earlier. Asked to check out abs, stabiltrac and traction control lights. Stated I did not need the engine light serviced as I will replace my o2 sensors. Service guy, asst service manager, could not even take the time to properly enter what I said into the service request. He entered lights on dashboard come on. That’s just lazy and not accurate for a tech to begin troubleshooting my requested item. I was called and told the o2 sensors are setting off the above break/rotation sensors related problem. I said I have never ever heard an o2 sensor setting off a break related issue. I was given a total BS excuse and I could come pick up the truck. I did and was charged about $150 for a tech to plug in a code reader and read o2 sensor faults. This is not even why I brought in the truck. The asst service manager was arrogant and insinuated I had no clue what I was talking about and then he said they had to fix the o2 before they could continue to the abs, traction control issue and it was $680 to replace two o2 sensors and o2 must be replaced to proceed. I said forget it and picked up my truck. I called the service manager and asked for a call back on the service received. That’s was over 2 weeks ago. No call back. So in summary…I took my truck in , you could not bother to type in what I wanted checked, refused to check what I asked for unless I did other service work and charged me $150 for a 3 min work time to plug in a code reader. I am requesting a refund of the service since you did not check what I asked for and is something Orileys auto parts will do for free. The service department is were MOST customer interactions take place and is arguably the biggest money maker for a dealership. Why would I purchase anything from Marty Feldman or have service done there? The lazy entry of problems, arrogant service asst manager and likely a BS lie answer, the Marty Feldman service manager could not even take 5 min to call me back. I had previously had way better service but alas that employee left Marty Feldman. Can’t even keep good help. More

good and helpful I liked it will come back DON"T LIKE FIFTEEN WORDS TO SATIFY YOUR SERVEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FIFTEEN WORDS TO SATIFY YOUR SERVEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

They had my car for a week with no loaner or rental availabile. They kept blaming it not being done on time due to an inexperienced technician and claiming that they were giving it to a more experience availabile. They kept blaming it not being done on time due to an inexperienced technician and claiming that they were giving it to a more experienced tech, yet everytime I called it was a "he will be looking at it first thing tomorrow". I constantly had to call myself and ask for updates on it instead of being called myself. More

They are certious fast and efficient from answer questions on the phone to service and billing. questions on the phone to service and billing. More

Great service, in and out with an oil change and tire rotation in less than hour. I did have a 7:00 appointment and was the first truck in line so it pays to make an appointment. rotation in less than hour. I did have a 7:00 appointment and was the first truck in line so it pays to make an appointment. More

It was a very quick and fast oil change that I very much appreciated on my busy Saturday. appreciated on my busy Saturday. More

Feldman serviced my vehicle as promised. It was completed on time and the service was good. I would recommend them to other people looking for a new vehicle on time and the service was good. I would recommend them to other people looking for a new vehicle More

Great. Very helpful in every way.Courteous, helpful, Great. Very helpful in every way. Courteous, helpful, knowledgeable, timely, always a great job!! Thanks a bunch!!! Great. Very helpful in every way. Courteous, helpful, knowledgeable, timely, always a great job!! Thanks a bunch!!! More

everything was great. no issues. it was nice that the beautiful person that helped me, reminded me of the package previously purchased beautiful person that helped me, reminded me of the package previously purchased More

Well done and the price was much better but needs to be around $35.00. The car wash was my only problem lots of dirt left on the car I know its free but lets get it fixed.. Thank you. around $35.00. The car wash was my only problem lots of dirt left on the car I know its free but lets get it fixed.. Thank you. More