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Feldman Chevrolet of New Hudson - Service Center

New Hudson, MI

4.4
3,190 Reviews

3,190 Reviews of Feldman Chevrolet of New Hudson - Service Center

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August 04, 2021

I'm very satisfied with the service department. They are friendly, responsive, and helpful. We needed a tire replaced on our 2021 Camaro. So glad we purchased the tire warranty. The service went smoothly More

by gkkgka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie
August 04, 2021

Service manager was very helpful. Repair required two trips to service to resolve issue. Vehicle was not fully checked out prior to release to customer. More

by JJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete in service
August 04, 2021

This dealership is always customer friendly, knowledgeable and clean. Super efficient and kept me in the loop at all times. Sent me a text so I could reach them if needed. More

by TARBINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete
August 04, 2021

I received a prompt, courteous welcome when I arrived. Service was completed in a timely manner and my car was returned to me directly in excellent condition. More

by sallyawest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
August 03, 2021

Every step of the way was professionally done . Your team kept me informed and went out of the way to make sure everything was done in a timely fashion More

by DES7272
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2021

Wasn't able to find a leak around the wet axle seal to get it replaced while under warranty, but completed brake work as expected. More

by riekekevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete (service department)
August 02, 2021

Had car for 12 days, difficulty diagnosing, picked up car and engine light on again on way out of service driveway, took back and had loose wire. Car should be test-driven before given back to customer. Rent More

by LM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Deborah
Aug 19, 2021 -

Feldman Chevrolet of New Hudson responded

Hello, My name is Nick Henderson and I am the General Sales Manager. I am sorry you didn't have a great experience with our dealership. We always strive to provide the best customer experience, I would like to hear more and help in any way possible. Please feel free to reach out to me at nhenderson@feldmanauto.com or 248-486-1900. Thank you, Nick Henderson

August 02, 2021

Took my car in and gave me an oil change and inspection, was done at the end of the day. Very friendly and efficient on a Saturday. More

by ACCENG0514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hufeld
August 02, 2021

Always clean and everyone is so very nice to talk to all the time. Always completed in a timely manner with out delays ever thank you More

by lindadavez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Butski
August 02, 2021

The final work was good. But the day I turned my car I was told 2. 2 weeks turned into 3 then 4 and finally 5. Every time I called I got incomplete excuses. I had to call them no one ever called me. I More

by goromtg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Collision center personnel
Aug 19, 2021 -

Feldman Chevrolet of New Hudson responded

Hello, My name is Nick Henderson and I am the General Sales Manager. I am sorry you didn't have a great experience with our dealership. We always strive to provide the best customer experience, I would like to hear more and help in any way possible. Please feel free to reach out to me at nhenderson@feldmanauto.com or 248-486-1900. Thank you, Nick Henderson

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