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Feldman Chevrolet of New Hudson - Service Center
New Hudson, MI
3,191 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,191 Reviews of Feldman Chevrolet of New Hudson - Service Center
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July 28, 2021
I scheduled an appointment for an oil change on my 2011 Corvette approximately 10 days prior to yesterday's visit. On my arrival, I approached the service desk indicating I was here for my 10:15 appointme Corvette approximately 10 days prior to yesterday's visit. On my arrival, I approached the service desk indicating I was here for my 10:15 appointment (I was 15 minutes early). After giving my name, I was told I did not have an appointment and service was quite busy. I told the service advisor I was called the day before to confirm my appointment at the Novi store which I did. The service advisor then told me it would be about an hour an fifteen minutes for the oil change. I waited on the bench outside the service area for the work to be completed. At 11:30, I decided to inquire if my car was ready, but I could not locate the advisor. I went back to the bench and made a phone call to move my noon appointment back to 12:30 since it was taking longer than expected for the oil change. At 11.45, now 90 minutes after arriving at the dealership, I again went to look for my service advisor. He was not in the service area. I asked another service advisor to please check on my vehicle. He told me it would be ready shortly. Needless to say my frustration level was growing. Finally, at noon I went back into service and a lady at the service desk was completing my paperwork and invoice. She walked me to the cashier for my $111.00 two hour oil change. On the way to my car the initial service advisor that wrote my order was now back at his desk. When I initially brought the vehicle into service, I mentioned to him I needed a screw for the inside cowling of the left front fender of my Corvette. He took a look at it and said he would check. On my way out I asked If he had the screw. He told me he did not, but would have it when I brought my vehicle back for a warranty repair. I'm sure you can understand how this added to my frustration. It was only a screw, but I'm sure he didn't check. I spent 40 years in the service business. We assisted approximately 17,000 customers per day and we treated each one as if they were the only one that day. Someone at Feldman should have provided me an update during the time I was at the dealership. I should not have had to ask several times. Personal interaction and showing a customer he or she is valued creates repeat business. There are a number of Chevrolet dealers in the metro Detroit area. I chose Feldman yesterday. Not sure I will do that again. More
by GDGUTOWSKI
Verified CustomerEmployees Worked With
Several in the service area
July 27, 2021
Prompt service and everything ran on time. The dealer is pretty clean and people respect their customers by greeting them in the hall or waiting area. pretty clean and people respect their customers by greeting them in the hall or waiting area. More
by NRUSSO73
Employees Worked With
Joseph Rodger
July 27, 2021
Got to dealership before my appointment time and the service advisor took the vehicle and completed all service items even before my actual appointment. Amazing group of professional and friendly people service advisor took the vehicle and completed all service items even before my actual appointment. Amazing group of professional and friendly people. Highly recommended dealer and service department. More
by LG
Employees Worked With
Kevin from service department
July 27, 2021
Dealers was friendly and clean and took care of our vehicle and was ready when promised. Would recommend this dealer to friends and family because of professionalism vehicle and was ready when promised. Would recommend this dealer to friends and family because of professionalism More
by mchazen62
Employees Worked With
Mike Charles
July 26, 2021
Excellent experience, so far, all around. Got it in fairly quickly, price was with in $250 of rough estimate, and the truck seems to be running well. Fingers crossed... time will tell. fairly quickly, price was with in $250 of rough estimate, and the truck seems to be running well. Fingers crossed... time will tell. More
by 101CHRISTIE
Employees Worked With
Debbie
July 26, 2021
had appointment for oil change and tire rotation dropped had appointment for oil change and tire rotation dropped car off ,went to lunch they texted me when finished Deborah Springer told me about reco had appointment for oil change and tire rotation dropped car off ,went to lunch they texted me when finished Deborah Springer told me about recommended service at certain miles, no specials offered, Opted to think about recommended service . She was very pleasant and very knowledgeable meeting her was a pleasant experience More
by jmtiger55
Employees Worked With
Deborah Springer
July 26, 2021
Very satisfied with the service and the lengths they went to to get our car finance for us thank you very much for helping us to to get our car finance for us thank you very much for helping us More
by haaspam977,@yshoo.com
July 26, 2021
It was fast and good and easy to make an appointment and was clean dealership and safety for COVID was in place I will return when it’s time was clean dealership and safety for COVID was in place I will return when it’s time More
by soccerma10
Employees Worked With
July 24, 2021
Easy to make appointment.Reminders texted to me.Easy Easy to make appointment. Reminders texted to me. Easy drop off of car. The check up only toll thirty minutes. Easy checkout I used My Chevrolet Easy to make appointment. Reminders texted to me. Easy drop off of car. The check up only toll thirty minutes. Easy checkout I used My Chevrolet Rewards for the first time. More
by LSMITH98911948
Employees Worked With
I don’t remember a name.
