Feldman Chevrolet of New Hudson - Service Center

Unprofessional, no updates on my vehicle, manager don’t answer. Lack of care for customer service. Everyone gives you a run around rather than get you some help or answers. I answer. Lack of care for customer service. Everyone gives you a run around rather than get you some help or answers. I More

Horrible experience there I didn’t even get my car looked at there. I will not recommend anyone I know to go there! at there. I will not recommend anyone I know to go there! More

Fast & cordial Appointments easily available & service writer was very knowledgeable. Waiting area was clean & had coffee. writer was very knowledgeable. Waiting area was clean & had coffee. More

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Service was great, Ron Wroubel was very helpful. Very nice and informative! This is a lost art, and I appreciated the attention to detail the call backs to let me know what next steps are for the ve Very nice and informative! This is a lost art, and I appreciated the attention to detail the call backs to let me know what next steps are for the vehicle. Thank You for the great service and all the smiles! More

Everyone at the Feldman dealership went out of there way to make sure my visit was a pleasant one everything went smoothly and quickly I was very happy with my visit to make sure my visit was a pleasant one everything went smoothly and quickly I was very happy with my visit More

My visit was excellent. My service advisor was very attentive. She was very helpful. I usually go to the Novi location, but will probably use this location in the future. My service advisor was very attentive. She was very helpful. I usually go to the Novi location, but will probably use this location in the future. More

Great work and very professional. Was on time and called when done. Never any issues! Was on time and called when done. Never any issues! More

Follow best practices at the time of presenting estimate, for example, knowing whether or not the customer is eligible for warranty coverage, more detail around the issue (how often do you see it? What YMM & for example, knowing whether or not the customer is eligible for warranty coverage, more detail around the issue (how often do you see it? What YMM & mileage does this typically occur? Etc). Also improve customer service with better handling of phone calls in general (not with this service advisor) — several cases of calls to the service desk not answered in general, hung up on, many calls put to voice mail on several occasions. We have had great service in past. the car seems ok, glad they were able to diagnose it quickly. More

Dealer was excellent, as always! I’ll continue to be back. Customer service is great as always I’ll continue to be back. Customer service is great as always More