"Went to buy an end of year 2019 Escape and left with a 2020"
My wife and I have been Ford people for many years. My 2020 Titanium is the third Escape that I've purchased in the last 5 years. Quality and features seem to get better and better with every Ford car we buy. This was my first purchase from Felix Sabates. I chose Sabates, because my wife purchased her 2017 Escape from them. She had a great experience, which I shared with her. So, I decided to give them a chance with my vehicle upgrade. (Note: Sabates did not have the 2019 Mustang convertible she wanted, so she had to go to a different dealer.) I was assigned a salesperson named Vlad. I highly recommend Vlad. He understands a buyers needs and goes way beyond the call of duty. He may be the best car salesperson that I've ever experienced. I went in for an end of year 2019 Titanium Escape and got such as good deal on my trade, that I purchased a 2020. I love it!.
I wish that I could report that everything was great about my Sabates new car purchasing experience. However, I wasn't completely pleased with their 'Paperwork' guy. He could use a few refresher courses in customer relations and communications. Other than him, everybody else was great and the facility is fantastic. I look forward to buying more cars from Felix Sabates in the future.
"Excellent Customer Service "
Mark was great from the start of the process, I truly appreciate Mark and the team for finding the Lincoln I wanted and delivering it quickly. Overall I had a wonderful experience and awesome custom service.
"Everyone was very helpful."
Had 3 salesmen help us Mark, Tatum and Mohammed on this vehicle. All were very helpful. Had come in months before looking and worked with Mark. Called for him and he was off that day but talked to Tatum and went in to look at the vehicle and Tatum was busy so he had Mohammed show us the vehicle. I told Tatum on the phone and when I arrived that I had been working with Mark in the past. Tatum filled Mark in on the purchase when he returned to work the next day. So when we came back to pick up the vehicle later that week just so happens Tatum was off sick and Mark took over for him I like how they all seem to work together for the better of the company and not just for themselves.