I wanted to take this opportunity to tell you about my experience with Fellah Auto Group in Springfield. My husband and I live local and were searching for a new vehicle for myself. You have quite a few nice vehicles on your lot and website. I have worked with Malcolm in the past, so I know him personally. I am in the automotive business myself, so trust me when I tell you I know exactly what you should and should not do. Now to be honest, our credit is not the best, we have a vehicle together already and both have motorcycle loans, however, on my credit report it looks like an auto loan, which it is not. When purchasing the last car, we got a letter from my Credit Union, stating that the loan was in fact for a motorcycle and not an automobile. We did not talk to Malcolm himself, all of the conversations were between my husband and Jim. Malcolm insisted the "Auto" loan on my credit was for a vehicle not a motorcycle. His demeanor was unprofessional, yelling in the back round when my husband was on the phone with Jim, it was rude to all involved and we felt as thought he simply just didn't want to help us. Again, I have gotten a letter in the past stating it is for a motorcycle, but he did not want to hear it.Trying to support local small business and knowing Malcolm, I thought we try purchasing from you, that did not work out as planned.
So going forward, I just wanted to let you know my experience as I do not want another customer to experience what we went through. Malcolm should after all of these years of being in sales, know how to speak to people, he is not superior and shouldn't talk to customers as if he is. By the way, I did end up getting a 2016 Ford Fusion from another dealership, who we felt wanted to "help" with our credit situation.