Ferguson Buick GMC - Service Center

Scheduling, drop off, and working with the service desk was a great experience. The issue I brought my truck in for was dismissed due to my added airbags. When I got home I found the issue was improperly was a great experience. The issue I brought my truck in for was dismissed due to my added airbags. When I got home I found the issue was improperly torqued wheels. I torqued them and my issue was solved. More

This warranty work call started off poorly, I was basically met with silence when asking about a loaner or car rental, no effort what so ever to help, didn't try to schedule anything, Kevin just held basically met with silence when asking about a loaner or car rental, no effort what so ever to help, didn't try to schedule anything, Kevin just held the phone call offering silence. Called General Motors to file complaint and was told then that there was other options. I did end up calling and leaving a message for the General Manager at Ferguson, which he did return my call the next day as promised when he returned to work, he had a loaner car for me same day, which was awesome! I should have been given that type of service when I originally called to book an appointment and spoke with the actual service manager. Now about the actual warranty work preformed I would expect the undercarriage to be cleaned of oil, oil filter changed since oil had to be changed for type of service provided, sticker put in window for next oil change and oil life reset, also no multipoint inspection provided. This is a mediocre dealership for service. Bob Moore and Fowler Toyota provide better quality service. More

Helped greatly while my girlfriend and I were traveling home from texas to Nebraska. They worked diligently and swiftly to get my vehicle in and out in a timely manner. Really impressed by this dealership home from texas to Nebraska. They worked diligently and swiftly to get my vehicle in and out in a timely manner. Really impressed by this dealership More

Always a great pleasure working with Preston , he explains everything to me , I will be back ! explains everything to me , I will be back ! More

Great service, on time with repairs, Called me when ready, greeted me at soon as I pulled up, thanks ready, greeted me at soon as I pulled up, thanks More

My car has been making sounds for awhile. I have taken it in twice and both times they have tried to convince me they can’t even hear the sounds. I finally had to have a friend (who is a male I have taken it in twice and both times they have tried to convince me they can’t even hear the sounds. I finally had to have a friend (who is a male) take it in for them to take me seriously. He had to argue with them til they admitted they can hear the sounds now. They still don’t know what is causing it and are just going to wait on something to happen since it is running okay. I have no other complaints. Everyone is nice and the people I have talked to on the phone have been helpful. I love my car and my salesman was good. More

Fast and efficient and friendly service is a clean and comfortable waiting area. Good people doing a good job comfortable waiting area. Good people doing a good job More

The service department is great! They are respectful, friendly, and always make sure I understand what service needs to be completed along with the estimated cost. I depend on them They are respectful, friendly, and always make sure I understand what service needs to be completed along with the estimated cost. I depend on them to help me maintain my vehicle. More

Absolutely wonder service. Detail so good my child thought I bought a new truck. Thank you Ferguson for always taking care of our vehicle needs Detail so good my child thought I bought a new truck. Thank you Ferguson for always taking care of our vehicle needs More

Great experience buying the car. Service was just fine with just a couple of issues Service was just fine with just a couple of issues More