Ferman BMW - Service Center

Jamie who works in services is absolutely wonderful. She goes out of her way for her customers and is always smiling. She’s very kind and if she can’t help, she gets you the help. Ask for her if you use She goes out of her way for her customers and is always smiling. She’s very kind and if she can’t help, she gets you the help. Ask for her if you use this location if you need anything - she will take care of you! More

A very courteous, and professional service providing timely service. The employees are always available and willing to assist. timely service. The employees are always available and willing to assist. More

I always have an amazing experience when I'm working with Sal. He's very attentive and gets everything done fast and easy. No hassle whatsoever. Sal. He's very attentive and gets everything done fast and easy. No hassle whatsoever. More

Roy was great, service was great! Timely service and professional help. Wouldn’t hesitate to come back to this location. Timely service and professional help. Wouldn’t hesitate to come back to this location. More

I’ve been very pleased since I bought my Mustang in 2016. I always had a full warranty when my old one ran out. I renewed it exact same one the highest #Warranty you can acquire and they’ve been great. I hav I always had a full warranty when my old one ran out. I renewed it exact same one the highest #Warranty you can acquire and they’ve been great. I have no problems. More

Guest area is inviting and well equipped. The techs are knowledgeable and work with you to find the best solution. Andrew has been excellent, especially when working with my off brand service The techs are knowledgeable and work with you to find the best solution. Andrew has been excellent, especially when working with my off brand service warranty. More

Service department was very efficient and professional. I was very satisfied and happy I chose Ferman BMW for service. I was very satisfied and happy I chose Ferman BMW for service. More

Responsive and personable, always a good experience working with Sal. Visit led to the purchase of an extended warranty. working with Sal. Visit led to the purchase of an extended warranty. More

Andrew Summerhill is very professional and courteous. He carefully explains all service recommendations and costs. Service is timely. Waiting room is clean and well furbished. He carefully explains all service recommendations and costs. Service is timely. Waiting room is clean and well furbished. More

Received my car back the power steering belt replaced incorrectly. It shredded which is caused by not being properly installed. I was informed I needed new gaskets, when I had a major power steering leak incorrectly. It shredded which is caused by not being properly installed. I was informed I needed new gaskets, when I had a major power steering leak that was not even addressed. They did not change the gaskets for me when I asked them. Only did the bare minimum to get the car to drive. My car was at Ferman BMW for three weeks. And broke down two days after. More