Ferman BMW - Service Center

More great service We needed the car to be looked at today because of something we had a question about. More fast and friendly service is what greeted us at Ferman BMW! We needed the car to be looked at today because of something we had a question about. More fast and friendly service is what greeted us at Ferman BMW! More

Responsive Service Correct problem analysis and timely repair.. Service orientated .Nick is good in his job and knows how to identify with a customer. No.further comme Correct problem analysis and timely repair.. Service orientated .Nick is good in his job and knows how to identify with a customer. No.further comments. The Management request to solicit customer comments with a minimum of words is dead wrong and can lead to comments of lacking precise value. More

Treated Like Royalty- Great service. Checked in quickly and given a beautiful loaner. The car came back running better than ever. So happy with Ferman that we drive 40 mins Great service. Checked in quickly and given a beautiful loaner. The car came back running better than ever. So happy with Ferman that we drive 40 mins to get there even though we have a dealer closer. More

Friendly and caring service experience! Something was going on with a kind of sputtering, choking of the engine that only happened a couple of times. I just didn’t want to take any chances s Something was going on with a kind of sputtering, choking of the engine that only happened a couple of times. I just didn’t want to take any chances so I took it in wondering if I was over reacting but, I just didn’t want to get stranded somewhere! I was 30 minutes late and had to wait a good while, but I really didn’t mind that much. I have never really waited that long before and I don’t think it is a common experience. Found out that it was probably “bad gasoline” and felt confident this was true. I filled up with top grade after and the sputtering totally stopped. Still glad I took it in and spent $100 to have peace of mind. More

Repair Cesar helped all our needs is a great personable service advisor explained everything about our vehicle we would come back again and deal with him Cesar helped all our needs is a great personable service advisor explained everything about our vehicle we would come back again and deal with him More

Above and Beyond!!! There was a chemical explosion that left the interior a MESS!! Jimmy went the extra mile to ensure it was clean!! He made sure that I was kept informe There was a chemical explosion that left the interior a MESS!! Jimmy went the extra mile to ensure it was clean!! He made sure that I was kept informed with each process that was needed!!! More

Routine maintenance Customer service was great and didn’t have to wait for long to check in and receive loaner car so I could get on with my day. I was also notified rath Customer service was great and didn’t have to wait for long to check in and receive loaner car so I could get on with my day. I was also notified rather quickly for any additional needed repairs. More

Great service with no pressure I brought my wife’s Cooper in for a recall and decided to get caught up on needed pm plus a tuneup. I was disappointed after I thought about it while I brought my wife’s Cooper in for a recall and decided to get caught up on needed pm plus a tuneup. I was disappointed after I thought about it while driving the loaner home. Darlene told me there was no reason for a tune up, didn’t try to get me to buy useless services (you know your head light fluid is low?) and was frank and friendly. I was ready to argue that nitrogen was molecularly smaller than oxygen and that the elbow grease didn’t need to be changed. But, Darlene didn’t let me do it. It was refreshing and stress free. Great work! More

Superb! Scheduled my service appointment online with ease. We were greeted in the drive and Darlene did a super job of taking care of us. Our car was washed a Scheduled my service appointment online with ease. We were greeted in the drive and Darlene did a super job of taking care of us. Our car was washed and vacuumed. Very pleased!! More

Professional and Friendly! General Maintenance and a New Glove Box. From the Friendly Young Men at the Drive Up, To Jim’s Great Attention at the Service Desk. The Loaner was G General Maintenance and a New Glove Box. From the Friendly Young Men at the Drive Up, To Jim’s Great Attention at the Service Desk. The Loaner was Great and so was my Loaner “Ladies”! Fine Job on such a great Organization. More