Ferman BMW - Service Center

Good preventive service I went in because the battery on my key was getting low, they checked and I was 4 days away from needing my brake fluid changed. We were able to sched I went in because the battery on my key was getting low, they checked and I was 4 days away from needing my brake fluid changed. We were able to schedule the next day and I was all Fixed up before the service light came on! More

Always leaving happy Marc took great care of my MINI in service! I was getting some warranty work done, and it was taken care of quickly and I was kept in the loop the ent Marc took great care of my MINI in service! I was getting some warranty work done, and it was taken care of quickly and I was kept in the loop the entire time. I am very happy with my experience! More

Good experience I gave it a four star, only because our vehicle was scheduled in and dropped off, but still took time to be looked at. Other than that, our service wa I gave it a four star, only because our vehicle was scheduled in and dropped off, but still took time to be looked at. Other than that, our service was great. I would rather bring my vehicle in as soon as someone can look at it and not think the worse, since it's just sitting there. More

Yearly service & recalls Everything went perfect for this service. The recalls ended up being minor. Darlene kept us updated on the status of our service with Mini, plus the w Everything went perfect for this service. The recalls ended up being minor. Darlene kept us updated on the status of our service with Mini, plus the windshield replacement. More

Great service Doug was very informative about my car and the status of my service. They fixed my air conditioner and everything is running great. They try to make t Doug was very informative about my car and the status of my service. They fixed my air conditioner and everything is running great. They try to make their customers happy and are willing to work with you. More

Excellent sales and service! Been going to Ferman BMW for a few years now. Always enjoy my sales and service experience here! Everyone is very nice to work with and tries to do w Been going to Ferman BMW for a few years now. Always enjoy my sales and service experience here! Everyone is very nice to work with and tries to do what they can to make customers happy. More

Will not return to dealership for service First visit was a battery recall and tech chipped paint in two spots on rear bumper cover Second visit tech bent wiper arm changing wiper blade so wi First visit was a battery recall and tech chipped paint in two spots on rear bumper cover Second visit tech bent wiper arm changing wiper blade so wiper was hitting windshield post the whole way home. Cesar was very professional and happy with his service. The techs working on the cars are horrible. I will not be returning to ferman bmw for service or recalls from this point forward. More

Quick resolution to my ac repair Very helpful and explained everything they are able to get me in and out very quickly which is important to me to my ac repair Very helpful and explained everything they are able to get me in and out very quickly which is important to me More

Car still not fixed after 1 week in service and $4000 later! I bought a certified pre-owned car from Ferman BMW a few years ago and it has cost me at least $1000 every time I have taken my car in for inspection. I bought a certified pre-owned car from Ferman BMW a few years ago and it has cost me at least $1000 every time I have taken my car in for inspection. I'm not sure what "certified" means to them but this has certainly been the worst car I've ever owned. This last time the service department had my car for one week (6/23-6/30) and did multiple repairs that totaled over $4000. My car has less that 75,000 miles on it and Ferman had to replace the entire AC system, brakes, rotors, valve cover gasket, and 2 recalls... what???? I had a Camry with nearly 300,000 miles that didn't have anywhere near the number of repairs needed as this 328i. It's crazy! The first day after the repairs (7/1), I started the car and the service engine light came on. This is inexcusable! Now it appears I will have to take off of work and drive 40 minutes back to the dealership to see why this indicator light is coming on. I can't believe that after all the time they had my car, and the money I spent for them to fix it, that I'm still having problems. This is extremely aggravating and will cost ME more time and money to take off work to get my car fixed AGAIN! I am extremely stressed out over the entire situation! More

Excellent as Always! Jamie, my service advisor is amazing! She is always willing to help even last minute like this service appt. I would not take my BMW anywhere else! Jamie, my service advisor is amazing! She is always willing to help even last minute like this service appt. I would not take my BMW anywhere else! More