Ferman BMW - Service Center

Visited for service. Personnel were knowledgeable, facility is in excellent condition, and work was performed quickly. Personnel were knowledgeable, facility is in excellent condition, and work was performed quickly. More

Easy as 123, staff is very professional and helpful, they will find a way to make the deal and make customer happy! will find a way to make the deal and make customer happy! More

Shifting issue with transmission turned out to be a battery that needed replacement. No reason was given as to why the battery “failed” a test, considering there wasn’t a known issue with the battery p battery that needed replacement. No reason was given as to why the battery “failed” a test, considering there wasn’t a known issue with the battery previously, car started & drove, etc. I get it because the original battery was 4+ years old & no other “faults” were detected. Okay so we approved replacement of a BMW battery, which is what we were quoted. We go to pay & pick up our car & at this point we’re told that Ferman BMW replaced it with an Aftermarket battery, not a BMW factory battery. The Service Advisor blew it off like it was no big deal, yet everywhere you look on BMW North America or any BMW dealer website, BMW talks up their “Original BMW” parts, including batteries. Lack of communication is why I’m rating this low. It’s a battery, apparently with the same (?) 2 year parts warranty, so probably not the biggest deal. First off, tell me BEFORE you replace it that the BMW battery is on back order. Secondly, explain why it’s really not a big deal, since apparently I’m not getting the same “quality” part that BMW websites hype so much. Don’t let me leave questioning my choice in using Ferman BMW to begin with. More

Excellent customer service and follow up. Great listening skills and attention to detail Car was returned clean Great listening skills and attention to detail Car was returned clean More

Prompt, courteous reception. Knowledgeable and responsive staff. On time and easy check in. Flexible appointments. Accommodating. Knowledgeable and responsive staff. On time and easy check in. Flexible appointments. Accommodating. More

Sal in service is phenomenal. He helps me all the time. Served me I the right direction and even helped upsell tires from BMW which I ussally go to tire rack for. Made my ser He helps me all the time. Served me I the right direction and even helped upsell tires from BMW which I ussally go to tire rack for. Made my service appointment a one stop deal for several items. So I dropped a grand. It happens. Thanks Sal!!!! More

The service assistants outside greet you quickly and get you to your service adviser. Sal, my service adviser always gets my paperwork started quickly so that I can be on my way. He also keeps me up to da you to your service adviser. Sal, my service adviser always gets my paperwork started quickly so that I can be on my way. He also keeps me up to date on the progress of the service. This is my first time with a loaner from Ferman. Jamie, who manages the loaner desk could not have been nicer. He was also efficient and had me set up in a car quickly. More

Able to obtain the issue, timing and resolution. Able to assist on pickup and delivery. Able to assist on pickup and delivery. More

Really nice dealership except for the service department charging extraordinary amounts to fix repairs enough, so where I was left with no choice but to pursue other auto repair shops for my situation charging extraordinary amounts to fix repairs enough, so where I was left with no choice but to pursue other auto repair shops for my situation More

Had an excellent experience with my tire replacement and alignment at Ferman BMW, thanks especially to Roy Landis. He was friendly, professional, and explained each step clearly. Roy kept me updated on timi alignment at Ferman BMW, thanks especially to Roy Landis. He was friendly, professional, and explained each step clearly. Roy kept me updated on timing, provided an accurate cost estimate, and made the appointment feel seamless. His knowledge and attention to detail — from diagnosing the alignment need to ensuring the new tire was balanced properly — made all the difference. I left confident in the work and appreciative of the great service. Highly recommend asking for Roy for any service needs! More