Ferman Buick GMC – Wesley Chapel

Stopped to look left with a new truck We stopped to look at a the GMC Sierra, Ron Caltagirone greeted us and never once pressured us. He simply explained the features and benefits and offe We stopped to look at a the GMC Sierra, Ron Caltagirone greeted us and never once pressured us. He simply explained the features and benefits and offered us a test drive. After we drove the truck we loved it and he offered to quote us. He provided us with updates and the process was very fast but never pressured. He provided us with snacks and drinks while the numbers were ran and came back with figures that were in line with what we had asked for. He was top notch from the very beginning and is a true asset. He is not a salesperson but a relationship builder. We looked at another GMC dealer (DIck Norris) and they provided us with no information. I will make the drive back to Ferman to see Ron before I will go anywhere else. More

Great Deal, Great Salesperson Purchased a pre-owned vehicle before the end of the year. Got a great deal & salesperson was absolutely the best(Matt Cerro). Also was assisted by Ali Purchased a pre-owned vehicle before the end of the year. Got a great deal & salesperson was absolutely the best(Matt Cerro). Also was assisted by Ali Tazi. More

Customer satisfaction. I am completely satisfied with the Terrain and the purchase process. Ron provided sales and follow up information. Also, the receipt question was re I am completely satisfied with the Terrain and the purchase process. Ron provided sales and follow up information. Also, the receipt question was resolved by staff personnel. More

even though a deal was not reached. I was treated fair No deal was made but I was treated and with respect. maybe next time a deal can be reached. I will try again one day. No deal was made but I was treated and with respect. maybe next time a deal can be reached. I will try again one day. More

Great Staff I have dealt with many sales people over the years.Todd Benschneider at Ferman GMC on state route 54 in Lutz is the best sales person I have had the p I have dealt with many sales people over the years.Todd Benschneider at Ferman GMC on state route 54 in Lutz is the best sales person I have had the pleasure of doing business with. Todd takes great care of his coustomers before and after the sale !! He is great to deal with , so if your looking to purchase a vehicle I would highly recommend dealing with Todd!! Thx again for all of your help Todd. More

GMC car buying experience The biggest headache of buying a vehicle is the LONG process after the deal is struck. This was as quick of a process as I have ever experienced. Prio The biggest headache of buying a vehicle is the LONG process after the deal is struck. This was as quick of a process as I have ever experienced. Prior to the deal being struck, there was a bit of a 'cat and mouse' game going on but for the most part that was to be expected. All in all, my car buying experience was good and I would certainly consider buying my future vehicles from your dealership. I will recommend your dealership to anyone I know who is in the market of buying a vehicle. Job well done. More

Greed factor at Ferman Went looking for a Sierra as part of the %20 factory rebate promotion ("Summer Selldown"). Salesman Danny was pleasant and communicated with me mainl Went looking for a Sierra as part of the %20 factory rebate promotion ("Summer Selldown"). Salesman Danny was pleasant and communicated with me mainly via text to confirm stock, etc. Sales managers undervalued my trade significantly. Dick Norris, Ed Morse, and Eagle GMC had all offered me in the neighborhood of 21,500-22,500 for my trade - which is a bit low considering cars with more miles and not as pristine condition are listed at dealerships currently for 28-29k. Ferman offered me 18,500. So assuming that Ferman GMC was going to list my car accordingly they were trying to make almost $10k dollars off my trade. That is insane. I imagine if you aren't trading something they might try to get extra points on your interest rate to get additional profit that way. I won't do business with them and suggest that if you are in the process of trading something in to them get a few other appraisals just in case they are doing the same thing to you. More

Svc dept is either unwilling or unable to repair vehicle Service department is the worst. Don't expect to get anything fixed. The standard answer for everything is: "Vehicle operating to manufacturers intend Service department is the worst. Don't expect to get anything fixed. The standard answer for everything is: "Vehicle operating to manufacturers intended specification". I don't believe that GM's intent was a poorly operating vehicle. Don't take your business or warranty issues here. You will be sorry! More

You're nothing but a number We were really disappointed in our overall experience. Our salesman was great to work with, but they made an honest mistake which we were willing to We were really disappointed in our overall experience. Our salesman was great to work with, but they made an honest mistake which we were willing to help correct, but they acted like it was a matter of life and death. Very dramatic folks. We really expected better customer service. More