Ferman Buick GMC – Wesley Chapel - Service Center

Absolutely the worst customer service I have ever encountered in my 80 years of life, You leave your car and then attempt to contact the service rep after waiting for hours to hear something and all encountered in my 80 years of life, You leave your car and then attempt to contact the service rep after waiting for hours to hear something and all you can do is leave a message - then they never return you call to give you an update. NEVER USE THIS DEALER FOR ANY SERVICE! More

Ferman the worst dealer experience with service EVER After having the BEST buying experience MIKE the salesman retired but he was great then service was horrible from the advisor refusing to help me to t After having the BEST buying experience MIKE the salesman retired but he was great then service was horrible from the advisor refusing to help me to the fact they do not even torque the wheels last time the GREEN team punched the NEW cabin filter and said its dirty ,DUH its grey because it has charcoal in it so I asked why they even did that and the tech said lets get this PIECE OF CRAP OUT OF HERE i drove to lakeland and heard a noise the tick only put 1 of 5 or 6 screws back to the air box causing the wiper motor to jam ,the wheel lugs were torqued around 90 to 120 foot pounds I carry a snap on torque wrench they replaced a tire and left it under inflated 5 pounds they are HORRIBLE never stock parts AVOID THIS SERVICE DEPARTMENT for your safety and vehicle well being the sales experience was GREAT service sucks NEVER AGAIN. I still have 3 Lesabre from 2000 2004 and a 03 total of 500,000 miles and the 03 has 53000 my enclave was sabatoged by the GREEN TEAM green means steal the money from unsuspecting customers , they did refund mt money and send a nice kid to lakeland to replace the missing screws ,but one jammed the wiper motor in a rainstorm and still haveNOT DONE ANYTHING ABOUT THE WIPER only after 4 days waiting for a call from the manager after he asked me to take down the TRUE FACEBOOK STORY diid , I followed up with the fact they refunded the money but NOTHING FOR THE WIPER NOTHING he send a check for the couple Hundred dollars once when I asked for the brake special the advisor said YOU DO NOT NEED BRAKE PADS at 40 thousand I almost had to beg for the special , the good mechanics had to take the door apart 2 times because they do not stock parts and blame GM what crap BEWARE More

Troy was great- he greeted me right away and let me know how long the service would take. The waiting area was comfortable and clean. how long the service would take. The waiting area was comfortable and clean. More

Got a same day appointment to check a warning light. Problem was located and addressed without delay. Very pleased! Plan to return to take advantage of free oil change! light. Problem was located and addressed without delay. Very pleased! Plan to return to take advantage of free oil change! More

Scheduled Maintenance/Service Review Troy was great. I got there before my appointment time and was taken in right away. Car was finished and washed before the estimated completion time. Troy was great. I got there before my appointment time and was taken in right away. Car was finished and washed before the estimated completion time. More

I can tell they really care about doing a good job for me. The customer service I receive at Ferman Buick is impeccable. They really treat me like I'm a part of the team. Great job Steve! The customer service I receive at Ferman Buick is impeccable. They really treat me like I'm a part of the team. Great job Steve! More

Service, oil change Car took into service at appointment time. Our wait time was about right for oil and tire rotation. We asked for bus to shop at Wire Grass Mall rat Car took into service at appointment time. Our wait time was about right for oil and tire rotation. We asked for bus to shop at Wire Grass Mall rather than sit in wait room, bus never came for us. I like your service that's why we drive down from Homosassa. We did try the car wash coupon and liked wash it provided, thank you. More

Advisor Troy delivered exceptional service by keeping me informed of my vehicles status and recommended service options. All of the staff have been friendly and easy to work with. informed of my vehicles status and recommended service options. All of the staff have been friendly and easy to work with. More

Good service The service was good although the wait time was longer than expected. They did take me home and pick me up when the car was done. The service was good although the wait time was longer than expected. They did take me home and pick me up when the car was done. More

Follow up to a previous issue I believe, Warren Brooks, Ferman service director, listened well to my concerns, reviewed and researched my issue in a expected fashion as a professio I believe, Warren Brooks, Ferman service director, listened well to my concerns, reviewed and researched my issue in a expected fashion as a professional auto lead would do. Craig Payer Ferman Service Adviser communicated very well via text, email and phone which needs to be the norm. Feels like a whole new service team has been assembled at Ferman. Lastly. Gerardy Perez, Ferman Repair Tech corrected my issue better than expected with great pride. Great New Team. I recommend them. More