Ferman Buick GMC – Wesley Chapel - Service Center

Not good customer service I had an appt for 8 am on 6/28/18. I dropped it off at 7:45. Waited 3 ½ hours and the service writer knew I was waiting for vehicle. Simple oil check I had an appt for 8 am on 6/28/18. I dropped it off at 7:45. Waited 3 ½ hours and the service writer knew I was waiting for vehicle. Simple oil check due to possible leak. Was told theboils change was done and that they were looking into my noise complaint. Mind you I walked around and saw where my truck was parked at. It was in the same spot as when they first took it. Left with a car rental they supplied. I returned after 4 hours and truck was in same location as when the my parked it in the morning. I use my truck everyday. I cannot use a rental car. I’m most comfortable in my truck. Hence why I purchased it. I proceeded to ask service writer what was done to the truck. His exact words were I’m not sure since he couldn’t find the tech. Mind you in the morning after 3 ½ hours he had checked computer and said oil change was done. Amaziny just lies right in front of you. Then he said that I was in a rush. And he proceeded to tell me I had an attitude. I told him imagine my truck parked in same location for over 7 hours and he tells me they changed the oil. Which they didn’t. Since I took it to Dick Norris and they said oil was not changed as there was no leak. Just oil residue left from the pile change performed by them 2 months earlier and they profusely apologized that there tech did not clean the residue off properly. When I told them the issue I was having and that their dealership is a ways from me since I used to get my truck serviced there because I was in that area for a while on a project they fit me right in. “Exact words”. “ Bring it what we time you get here I’ll get your concerns resolved” Brought vehicle in at aroeubs 10 am. Was out by 11:30am and noise issue on front end resleoved as well. Amazing that I will travel 30 miles away to get my truck serviced from now on va 1 mile up the road that Ferman is located. More

Top Notch I have been a customer of Ferman Buick for a year. From the point of sale to service, I have never had anything but professional, knowledgeable, and I have been a customer of Ferman Buick for a year. From the point of sale to service, I have never had anything but professional, knowledgeable, and polite service. Thanks Ferman More

best in Tampa Bay advisor Ty listens to your concerns. i feel the techs are more thorough than other dealers. service has always been more than i expected and done righ advisor Ty listens to your concerns. i feel the techs are more thorough than other dealers. service has always been more than i expected and done right the first time. even tire balancing don't right where others, including tire stores have failed. I've tried many other dealers, even other Fermans but I'll drive 35 min just for Freeman gmc. More

great quality service consistent honest service. took care of everything i needed and more.. washed and vacuumed out the vehicle prior to pick up. courtesy car drivers were consistent honest service. took care of everything i needed and more.. washed and vacuumed out the vehicle prior to pick up. courtesy car drivers were very good as well. More

Car came back with AC unfunctional Brought car in as front ac was not blowing. Quoted $3700 to fix the rear and declined service as we debated trading in for a new car. Drove the car aw Brought car in as front ac was not blowing. Quoted $3700 to fix the rear and declined service as we debated trading in for a new car. Drove the car away and AC button flashed and no longer worked at all. Service department claimed all Freon leaked and would not replace Freon unless I paid for it. Took it to Christian Brothers and they refilled Freon free of charge and it’s blowing cold air and working great. Will never use this dealership again! More

Sales to Service Has been a great experience from day one . Buying my truck thru Rick Blankenship was a breeze, And though I have had several service advisors at Ferm Has been a great experience from day one . Buying my truck thru Rick Blankenship was a breeze, And though I have had several service advisors at Ferman all have been Great. Treat you like an old friend. Highly recommend this Dealership. More

Service Summary Always excellent service provided by the Selling Dealer and will continue to use their services and vehicle support in the future. Always nice to rec Always excellent service provided by the Selling Dealer and will continue to use their services and vehicle support in the future. Always nice to receive a car washing.. More

Service Advisor went out of his way! Overall great experience feel m the moment I drove in until I picked up the car. Felt like I was there only customer and Mome went out of his way to a Overall great experience feel m the moment I drove in until I picked up the car. Felt like I was there only customer and Mome went out of his way to assist. More

Exceptional Personel Everyone we have come into contact with has been friendly, offered to be of help but did not hover or push. This is something that is beyond what one Everyone we have come into contact with has been friendly, offered to be of help but did not hover or push. This is something that is beyond what one experiences at other dealerships. It is a fine line but you all have found it. Johnathan Smidley was our sales person when purchasing our car. For one so young, he was truly gifted. We have found the same golden thread extended to your Automotive Repair Department. They go beyond what is expected. Patty is the perfect front desk employee. Truly exceptional! More

The guy I was assigned too was very in organized The service man who checked me in was very disorganized and when he call d to tell me my car was ready he didn’t even tell me anything wrong till I as The service man who checked me in was very disorganized and when he call d to tell me my car was ready he didn’t even tell me anything wrong till I asked him and then he called back and when over the report. I had oa Keep Checking on my car her never called me . Checked me in as the wrong person . Just seemed lost More