Ferman Buick GMC – Wesley Chapel - Service Center

Light problem The service department told me the reason of my light problem due to a wire shortage due to water going into the lamb. They were very helpful. The service department told me the reason of my light problem due to a wire shortage due to water going into the lamb. They were very helpful. More

Awesome My battery was dead. I was given a appointment same day. Service was great. I got a new battery under warranty. The service guy Mr. Angel Lugo who is My battery was dead. I was given a appointment same day. Service was great. I got a new battery under warranty. The service guy Mr. Angel Lugo who is a ex marine was Awesome. So nice and kind. He even gave my son advice on the military. That meant the world to me and my son. He asked my son to come back and visit after basic training. My son said he would definitely go back and say hi. Plus he saw a nice car there he wants. Shirldine Smith More

Service I had an excellent experience Mr. Angel Lugo pay attention to my concerns and got me in and out of the dealer very fast. I will recommend him as a ser I had an excellent experience Mr. Angel Lugo pay attention to my concerns and got me in and out of the dealer very fast. I will recommend him as a service advisor to anybody. More

Very courteous and professional service I called to schedule an appointment for both a recall repair and routine service. I was very courteously greeted by service adviser Tom Meinhold who p I called to schedule an appointment for both a recall repair and routine service. I was very courteously greeted by service adviser Tom Meinhold who promptly got the vehicle in the shop for both procedures which were completed promptly. I was very pleased that the work was done thoroughly and my waiting time surprisingly short. This was my first visit to Ferman in Tarpon Springs and I will be scheduling all future service with them. More

First Routine Service I had scheduled by service appointment with Derek Engle. He greeted me on the day of the service appointment. Derek gave me an estimate as to how lo I had scheduled by service appointment with Derek Engle. He greeted me on the day of the service appointment. Derek gave me an estimate as to how long the appointment would take while I waited for the service to be completed. He was very accurate with his completion time. More

Svc dept is either unwilling or unable to repair vehicle Service department is the worst. Don't expect to get anything fixed. The standard answer for everything is: "Vehicle operating to manufacturers intend Service department is the worst. Don't expect to get anything fixed. The standard answer for everything is: "Vehicle operating to manufacturers intended specification". I don't believe that GM's intent was a poorly operating vehicle. Don't take your business or warranty issues here. You will be sorry! More

I didn't know Todd when I purchased my Enclave from him in Nov 2010. He has alway helped arrange a car for me while mine was in service. However, tonight he went above & beyond the call of duty. My car ove in Nov 2010. He has alway helped arrange a car for me while mine was in service. However, tonight he went above & beyond the call of duty. My car over heated. He brought me a car to my location on his day off & waited with me until OnStar provided us with a tow truck to take my car back to the dealership. Now that's SERVICE!! More

I have been extremely impressed with the service that I have received since I purchased my Buick Lacross in June 2011. Todd Benschneider was my sales person and asked me if I ever had a problem or concern have received since I purchased my Buick Lacross in June 2011. Todd Benschneider was my sales person and asked me if I ever had a problem or concern to call him and he would personally see that my problem was addressed. In today's world it is very hard to find people that mean what they say and provide outstanding service after the sale. However,from day 1 Todd handled any issues or problems I brought him with complete professionalism and exemplary customer service. Lucky for me and Todd I am pleased to say I rarely have issues with this car, it has been outstanding. Todd wants his customers happy at time of sale and more importantly after the sale. Todd personally goes the distance for his customers to make sure they are extremly satisfied. Ferman Buick dealership from sales to finance to service has been outstanding to deal and I would highly recommend them for your next new car purchase. From sales to service folks, Ferman Buick is where you want to buy your next car. Thank you all for your outstanding customer service. More