Ferman Buick GMC – Wesley Chapel - Service Center

excellent, courteous and professional service Ty is my Service m Manager that works with me when I bring my car in. This is my second Terrain that I have brought in for Service to Ty and each tim Ty is my Service m Manager that works with me when I bring my car in. This is my second Terrain that I have brought in for Service to Ty and each time the level of Service is excellent! He is easy to talk with and makes sure everything is well taken care of. He explains things that you need to know about your vehicle and does a great job estimating the length of time the service will take. He and his team work well together ensuring the work is done properly. I know he cares for his customers and he knows his way around cars especially when you consider how complicated as they are today. More

Awesome experience My advisor was the best I could ask for. He gave me all the details I needed to know and provided the best service I could ask for. My advisor was the best I could ask for. He gave me all the details I needed to know and provided the best service I could ask for. More

Ferman GMC I drive about thirty meself out of my way to go to Ferman GMC for service. The service advisor, Troy Ruthruff, is a great pleasure to work with, and h I drive about thirty meself out of my way to go to Ferman GMC for service. The service advisor, Troy Ruthruff, is a great pleasure to work with, and having established this relationship, I don't intend to stop at any of the numerous repair facilities that I pass in route to Ferman. More

Excellent job. Warren, the service manager at Ferman, went above and beyond to get my truck fixed correctly. The issue with my truck was a tricky, not easily fixed i Warren, the service manager at Ferman, went above and beyond to get my truck fixed correctly. The issue with my truck was a tricky, not easily fixed issue which required extensive communication with the GM motherhip. Warren did not have to do this, yet he did and was able to get my truck fixed while I have heard that other dealerships still do not know how to fix this issue. He had the work performed quickly, kept me advised on how the work was proceeding and made the whole service experience seamless and non stressful. Warren, thanks for the job well done. More

Service for my 2007 GMC Sierra I have taken my truck there twice now and am always treated with respect. They have been thorough and friendly and taken the time to explain things c I have taken my truck there twice now and am always treated with respect. They have been thorough and friendly and taken the time to explain things clearly to me. I will continue to use this team as my primary maintenance team to keep my truck running smoothly. More

Scheduled Sevice Craig was friendly and informative. He didn't try to sell any unnecessary service or parts but gave me good information to make an immediate decision Craig was friendly and informative. He didn't try to sell any unnecessary service or parts but gave me good information to make an immediate decision on what my vehicle needed. I would recommend the Service Dept. at Ferman Buick-GMC and Craig in particular to friends and family. More

Great customer service. Steve in service was awesome. I always enjoy working with him. He listens to your concerns and trys to find the best price available. I will be retu Steve in service was awesome. I always enjoy working with him. He listens to your concerns and trys to find the best price available. I will be returning. More

Excellent Customer Service Ty our Service Advisor was pleasant, informative and kept me up to speed during the diagnostic and repair. We continue to be impressed by Ferman’s Ty our Service Advisor was pleasant, informative and kept me up to speed during the diagnostic and repair. We continue to be impressed by Ferman’s Service Dept.! More

Overheated engine after service I went to this dealer to get my oil change and to check an engine light that was on. They plugged it into their computer and found out it was the ther I went to this dealer to get my oil change and to check an engine light that was on. They plugged it into their computer and found out it was the thermostat. They asked me if I wanted the coolant to be flushed. I don't know anything about this, so I said no thanks, I think this was done recently by my mechanic. I don’t know this is important when you change a thermostat. If you are a service rep, then you must know that when you change the thermostat, a lot of coolant is lost (I found this all out later today). Therefore, you have to have it flushed and replaced no matter what. After getting ripped off with $320 for just a $40 oil change and $20 thermostat part (the rest $$ of course is labor, shop fees and who know what else), I drove off with a wet car (I asked for a courtesy wash, and they returned it to me all wet. They said, they don't dry it! One hour later, my car which has never ever overheated, starting to overheat. I called the dealer, but it was closed. BTW, I was reminded at least 3 times when I was there that they close at 4pm. I phoned my brother and he told me to go home, wait until the car cools down to check the coolant. Surprise! the coolant was all the way to the bottom of the container, way below the minimum line. I had to buy a coolant and used half of the bottle to restore it to its level. Tomorrow, I will have to do it again, and the day after too. I have no tolerance for this kind of businesses. What should I expect from a $320 work? A job well done, a good advisor, a good service. Please please don’t take your car to this dealer. They don’t really have the professionals to back it up. More

Good custumer service I always recieve a very professional attention from Mr Bmyke pardo, the cost of the service is reasonable, the facilities to expect very good. I only I always recieve a very professional attention from Mr Bmyke pardo, the cost of the service is reasonable, the facilities to expect very good. I only have my doubts about if in fact all the parts that are described are inspected because I found one of my brake lights More