Ferman Buick GMC – Wesley Chapel - Service Center

Car Detail Troy did an excellent job with getting my car repaired/ordering the correct seat part and then detailing the car. He was very attentive and kept in c Troy did an excellent job with getting my car repaired/ordering the correct seat part and then detailing the car. He was very attentive and kept in contact during the process. Thanks Troy! More

Good Experience Service Rep Ty was polite, documented the reason for service appropriately, contacted me when service was completed and provided good information abou Service Rep Ty was polite, documented the reason for service appropriately, contacted me when service was completed and provided good information about the service and coordinated with the Sales Office to allow me to pick up the vehicle after service hours. More

Service was completed in a timely manner. Our service advisor, ty Robinson, kept us updated on the progress, and notified us when the vehicle was ready. was completed in a timely manner. Our service advisor, ty Robinson, kept us updated on the progress, and notified us when the vehicle was ready. More

The best Best professional staff as well as the best customer service oriented Attentive to detail to my vehicle was exceptional as well as clean prompt serv Best professional staff as well as the best customer service oriented Attentive to detail to my vehicle was exceptional as well as clean prompt service. My experience at Ferman Buick was great. I will add that the personal at this dealer was a representation of what customer service should look like. Troy and Carlos are what great service is all about. Ferman Buick Is the best at customer service! Unbeatable in my book!! More

Maintenance meeting goes well! The work requested was completed in a timely manner and it was correct TOO! Even completed work that I thought I would need to come back for later. The work requested was completed in a timely manner and it was correct TOO! Even completed work that I thought I would need to come back for later. More

Ty Robinson at GMC Service Advisor in Lutz, FL is Awesome! I've been coming to GMC in Lutz, Florida for a little while now. Service Advisor, Ty Robinson, welcomes me and provide excellent service to me. His I've been coming to GMC in Lutz, Florida for a little while now. Service Advisor, Ty Robinson, welcomes me and provide excellent service to me. His explanation about my car and what it needs and recommends is remarkable. He takes care of services and puts you mind at ease upon check out that you want to return for service again. Customer satisfaction is Ty Robinson and let him continue the wonderful service he shares with his customers! Thanks. E. Griffin More

Service is always prompt and quick Been getting our cars serviced here for 7 years. Always prompt and do the work right. No complaints. Second GMC we have bought here and always treated Been getting our cars serviced here for 7 years. Always prompt and do the work right. No complaints. Second GMC we have bought here and always treated fairly. More

Easy and Professional Had been having steering issues for the past year on my Chevy. Had brought it a few times previously but they were not able to fix it. Finally found Had been having steering issues for the past year on my Chevy. Had brought it a few times previously but they were not able to fix it. Finally found time in my busy schedule to bring it back. I worked with Troy. He explained they would find the issue and let me know if it was covered under warranty or not. They were able to diagnose it correctly this time and luckily it was covered by the warranty. Troy was excellent to deal with. I definitely recommend this dealership and working with Troy. I have purchased multiple vehicles from the local Ferman dealerships and have been happy with each purchase. More

Ferman Service NEVER disappoints! Ty is always so efficient. He accurately conveys to the staff what I need to done and always follows up with feedback and accurate pick up times. Will Ty is always so efficient. He accurately conveys to the staff what I need to done and always follows up with feedback and accurate pick up times. Will not go anywhere else! More

Fixed battery that was under warranty Helpful. Pleasant and friendly. Kept their promise as to how long the service of my car would be. Very informative. It was very easy to work with Helpful. Pleasant and friendly. Kept their promise as to how long the service of my car would be. Very informative. It was very easy to work with them and the waiting room was updated, clean and comfortable. More