Ferman Buick GMC – Wesley Chapel - Service Center

Excellent Service Quick fast and professional service experience. Troy provide text message updates, along with delivering the vehicle in the estimated time projected.t Quick fast and professional service experience. Troy provide text message updates, along with delivering the vehicle in the estimated time projected.this was overall excellent experience. More

Oil and filter change Ty the service rep is easy to work with and communication is good. He helps provide an overview of relevant options and determine best course of actio Ty the service rep is easy to work with and communication is good. He helps provide an overview of relevant options and determine best course of action. More

Oil change on my new Buick Encore Essence Excellent customer service ... My first 5 oil changes are paid by Buick very quickly and excellent customer service. I didn’t buy my Buick here but wi Excellent customer service ... My first 5 oil changes are paid by Buick very quickly and excellent customer service. I didn’t buy my Buick here but will have my service done here.. More

First service appointment The staff was professional and friendly. The service was completed ahead of schedule. The service rep explained what was going to be done. After co The staff was professional and friendly. The service was completed ahead of schedule. The service rep explained what was going to be done. After completion he talked about the results - good and when to make my next appointment. More

Waste of time. Second time I take it to the service department and they can't figure out what's wrong with it. Their excuse is that they need more time. Yeah so does Second time I take it to the service department and they can't figure out what's wrong with it. Their excuse is that they need more time. Yeah so does everybody else in this world. I scheduled an appointment on a Saturday and apparently oil changes are more important than a transmission problem. More

Bumper Replacement Very professional and clean shop. Completed the work on time. They even washed my truck and vacuumed inside. I would not hesitate to have any body Very professional and clean shop. Completed the work on time. They even washed my truck and vacuumed inside. I would not hesitate to have any body work done here. More

Top marks. As always first class service friendly and efficient. The only dealership that I trust and feel confident in recommending. Clean and well mentioned pr As always first class service friendly and efficient. The only dealership that I trust and feel confident in recommending. Clean and well mentioned premises a good indication of the high standard they work to upkeep. More

Collision repair Never got update calls unless I initiated them. Had my car for nearly 3 weeks costing me $300.00 in car rental above what Allstate paid. Had to brin Never got update calls unless I initiated them. Had my car for nearly 3 weeks costing me $300.00 in car rental above what Allstate paid. Had to bring car back for inadequate repair only to be accused through insinuation that damage occurred after I picked up the car. One of my backup sensors is recessed and constantly beeping while in reverse. This is on the bumper you removed and replaced. A call from a supervisor would be appreciated. More

Still don’t have the car yet I can’t give any word on how the car looks yet, since it’s been rescheduled 4 times. Because of this, my review is based only on timeliness, and not o I can’t give any word on how the car looks yet, since it’s been rescheduled 4 times. Because of this, my review is based only on timeliness, and not on the quality of the service yet. My car was supposed to be done on the 3rd, then it got moved back to the 8th, then the 11th, then the 14th, and now the 15th. I’m particularly bothered by it because I called Samantha on the 13th to see why my car was taking so long (since I have to pay daily for a rental) and why my car is over a week overdue, and I asked her if she could promise me it would be done on the 14th, and she did, and my car is still not finished. I’ll definitely wait to see my car once it’s completed, but unless it is the most stellar work I’ve ever seen, I certainly would not recommend to anyone. More

Service Any issues that arose during the process of getting my vehicle fixed were well handled by the manager. Parts were not in shop so I was told they would Any issues that arose during the process of getting my vehicle fixed were well handled by the manager. Parts were not in shop so I was told they would call me when the parts came in but never called me. Was never given explanation why. Called the manager and he made sure I was scheduled for the next available day and time. More