Fernelius Ford Lincoln

Great service, professional , very timely and kept customer up to date on all that was being to the vehicle customer up to date on all that was being to the vehicle More

The staff at Fernelius are amazing! They are always on top of things and can always be counted on for their service!!!! Keep up the great work!!! They are always on top of things and can always be counted on for their service!!!! Keep up the great work!!! More

The staff is a very kind people that truly care about keeping their customers happy and safe keeping their customers happy and safe More

Always really great work here, I always get my car done at this location, quick, reliable, and close to home. at this location, quick, reliable, and close to home. More

Ryan was awesome shame that Ford Motor Co puts the dealers in this position with recall after recall after recall. 7 on a 2022.escaoe. dealers in this position with recall after recall after recall. 7 on a 2022.escaoe. More

It’s taken me over a week to purchase this car and I’m still in the process. still in the process. More

I have leased F-150 on June 25, 2020. Since I have been shopping for one F-150, I didn't test-drive the truck. After about 2 weeks later, I learned from youtube about how to open the hood (latch location). shopping for one F-150, I didn't test-drive the truck. After about 2 weeks later, I learned from youtube about how to open the hood (latch location). When opened the hood, found that the radiator fluid was well below the lower limit and the back heat shield was badly chewed by a rodent or something. I do not have any rat or rodent in my house, called them and texted a pic of the heat shield, the sales rep initially confirmed that sometimes they get cars like that, they will be happy to replace that for me. I was relieved and decided to go there, but they didn't have any opening that week, My work started the following week after a long covid19 break, so I wanted to hold the trip for another couple of weeks, then called again to schedule an appointment. They said I have to pay for the heat shield since if is not under factory warranty. I then explained and sent another pic of the heat shield saying it didn't happen in my possession, I do not have rodents at my house, and the damage remained same even after another couple of weeks. Then spoke with the original sales rep, he said they will not cover the expenses, although he initially said it should be covered. This will cost me $250 for that heat shield. It is now about three months the damage is still exactly the same as it was after two weeks when I first checked under the hood. When buying a brand new car, why'd anybody check for faults, I don't understand. They asked me to prove that it didn't happen in my possession, how in the world will I do that. If it was used car, I'd totally understand, since I am supposed to check everything before the purchase. A good dealership should have offered me to take the car from my home, fix it, and return back to me. Instead, they totally declined to repair for free and blamed that it happened at my house. It would have been a small cost for them to keep me as a loyal customer. I felt scammed. Nobody usually opens the hood when buying a brand new truck. Extremely disappointed with this dishonest behavior from this dealership! More

Excellent service! Your service department has great gentlemen working there- very helpful and did a nice job repairing my car. Michael Schmidt was really patient explai Your service department has great gentlemen working there- very helpful and did a nice job repairing my car. Michael Schmidt was really patient explaining what he would do to fix my explorer. I live in Ga but always come here when in Mi to have my SUV serviced More

Excellent customer service and workmanship. Whenever I've used the body shop I have been completely satisfied. Always greeted in a friendly manner. An explanation of options to make repairs is Whenever I've used the body shop I have been completely satisfied. Always greeted in a friendly manner. An explanation of options to make repairs is always clear. And repairs are completed as promised and well done. A great place to do business! More

Great service Got in same day for oil change. Took less than an hour. Had an informative visit with sales dpt. While I waited they were quite knowledgeable about ne Got in same day for oil change. Took less than an hour. Had an informative visit with sales dpt. While I waited they were quite knowledgeable about new cars. More