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Ferrari Silicon Valley

Redwood City, CA

Overview
Employees
Reviews
Vehicles
4.9
128 Reviews
Ferrari Silicon Valley OFFICIAL FERRARI DEALER IN Redwood City San Mateo County
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2750 El Camino Real

Redwood City, CA

94061

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Showing 128 reviews

October 24, 2024

Excellent service staff and facility. Car was delivered throughly cleaned and properly serviced. Staff made me feel like I mattered. More

by krakarism
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Berry
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Nov 14, 2024 -

Ferrari Silicon Valley responded

Thank you for your kind review! We're delighted to hear that our service team and facility met your expectations and that your Ferrari was returned thoroughly cleaned and properly serviced. Ensuring every customer feels valued is our priority, and we're thrilled to know our staff made you feel that way. We look forward to welcoming you back to Ferrari Silicon Valley!

October 23, 2024

My experience with Sales Agents and Service Department are very engaging, will definitely a go-to dealership close to home More

by guy.chan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Blank
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Rosafort
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Ferrari Silicon Valley responded

Thank you for your feedback and for making Ferrari Silicon Valley your go-to dealership! We’re pleased to hear that our Sales Agents and Service Department provided an engaging experience. If there’s anything we can do to make your next visit a 5-star experience, please don’t hesitate to reach out. We’re here to ensure every visit meets your expectations!

October 22, 2024

Service took too long. Mechanics started to work on it just next day evening. Delivery was delayed by 30 min despite me and an advisor agreeing on exact timing. I really More

by Anton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Ferrari Silicon Valley responded

Thank you for your feedback. We apologize for the delays you experienced with both the start of service and the delivery timing. We appreciate your patience and understanding, and we're glad to hear that the complimentary rear diffuser fix was helpful. Your satisfaction is important to us, and we’ll work on improving timeliness for future visits. Thank you for choosing Ferrari Silicon Valley.

October 22, 2024

Continuing to be high quality servive with great communication. Happy to bring my car here. More

by MLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Ferrari Silicon Valley responded

Thank you for the wonderful feedback! We’re thrilled to hear that our team continues to provide high-quality service and excellent communication. We’re honored to be your trusted choice for Ferrari care, and we look forward to serving you for many more visits to come!

October 16, 2024

Great service! Sale staffs were super helper . Jason as alway on top of the process. More

by dttrmfg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 15, 2024

At my last service you took five (5) days for an annual service. This is too long. More

by 10SLUVR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah Brittis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Ferrari Silicon Valley responded

Thank you for your honest feedback. We apologize for the extended time taken for your recent annual service. Five days is indeed longer than we aim for, and we understand how frustrating that can be. We're actively working to improve our turnaround times to provide a more efficient experience for valued customers like yourself. We appreciate your patience and hope to deliver a smoother service experience on your next visit. Thank you for bringing this to our attention.

October 10, 2024

Henry is simply the best service manager that I have ever encountered. He is knowledgeable, courteous, detailed, prompt, and most importantly trust worthy! More

by Alex Chang
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Ferrari Silicon Valley responded

Hello Alex, Thank you for your fantastic feedback! We’re thrilled to hear that Henry has made such a positive impact on your experience. His knowledge, courtesy, attention to detail, and trustworthiness are qualities we greatly value, and we’re delighted to know they stood out to you. We’re grateful to have Henry on our team, and we look forward to continuing to provide you with exceptional service at Ferrari Silicon Valley. Best regards, The Ferrari Silicon Valley Team

October 10, 2024

Seamless transaction. Chris was great to work with. If you ever want to buy at classic car come to Canepa! More

by JULIE49
Recommend Dealer
Yes
Employees Worked With
Chris Blank
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Ferrari Silicon Valley responded

Thank you for the kind words! We’re delighted to hear that Chris provided a seamless experience for your transaction. It’s wonderful to know you enjoyed working with him. And thank you for the recommendation—Canepa is indeed a fantastic destination for classic cars! We look forward to serving you again at Ferrari Silicon Valley.

October 04, 2024

Work previously done was corrected and communication and accommodations were on point this time. My advisor followed up with the contracted windshield repair people to make sure the installation was done co More

by jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Ferrari Silicon Valley responded

Thank you for your feedback! We're glad to hear that your recent experience at Ferrari Silicon Valley met your expectations, with excellent communication and accommodations from your advisor. Ensuring your satisfaction, especially with follow-ups on work like the windshield repair, is our priority. We appreciate your trust and look forward to providing you with seamless service in the future.

October 04, 2024

Sarah is awesome and the service team have always carried out exemplary work. Even if you buy your Ferrari elsewhere, you won't go wrong getting it serviced and fixed here. The experience of buying a car w More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Blank
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zafiropoulo
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Rosafort
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julija Zukova
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Nov 14, 2024 -

Ferrari Silicon Valley responded

Thank you for sharing your detailed feedback. We're thrilled to hear that Sarah and our service team have consistently provided you with exemplary service. However, we sincerely apologize for the issues you encountered during your car purchase experience. The lack of communication, the condition of the car, and the errors with the paperwork are unacceptable, and we completely understand your frustration. This is not the standard we strive for, and we will take your feedback seriously to ensure improvements are made. We value your business and hope to restore your confidence in us. Please don’t hesitate to reach out if there's anything further we can do to address your concerns.

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