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Fertitta Chevrolet

Houston, TX

4.9
1,036 Reviews

16801 Feather Craft Ln

Houston, TX

77058

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1,036 Reviews of Fertitta Chevrolet

March 08, 2014

My wife and I purchased a 2003 Chevrolet Sub. from Mr. Metz at Norman Freede in 2003 and were very satisfied with the way we were treated. We also owned a 1998 Buick Park Avenue. Since that time Norman More

by hjtaylor1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Metz
Mar 18, 2014 -

Fertitta Chevrolet responded

Congrats on your 2014 Equinox! That is an excellent vehicle and I know it will bring you happiness for years to come. Also, I'm very happy to know that Mr. Metz has delivered you with continuous top-notch service for so long. Our team takes great pride in creating happy customers and if you have any questions I encourage you to contact us right away. Take care and to find awesome service savings, check us out on Facebook and Twitter! Warm Regards, Samantha Bergstrom | samanthab@fredechevrolet.com | 281-486-2238

March 08, 2014

This dealership changed my way of thinking. I was always told that car buying is a real long process and it is. But Jose Gonzalez made our car buying experience the smoothest and easiest. Us being first tim More

by jgonzalez10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Gonzalez
Mar 18, 2014 -

Fertitta Chevrolet responded

Thank you for taking time out of your busy day to leave this superb review! Jose is a valued member of our team and he will be thrilled to know he has another happy customer. I'm very glad to hear that your wife is enjoying her new car. We aim to deliver an efficient purchasing experience for all of our guests and it's great to know that this described yours. Enjoy the new ride and give us a call with any questions you have down the road. Warm Regards, Samantha Bergstrom | samanthab@fredechevrolet.com | 281-486-2238

March 07, 2014

My initial review was not good, due to a misunderstanding of the paperwork. The dealership had on several occasions tried to get me to come in and review the paperwork. After reviewing the paperwork all was More

by 56pecan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 18, 2014 -

Fertitta Chevrolet responded

Thank you for updating your review! It's nice to see that our team was able to turn the situation around and that you left our lot feeling happy and confident. We take great pride in providing our guests with an informative and efficient experience and we appreciate you recommending our team to others. If you have any further questions or concerns I encourage you to contact me directly. Additionally, follow us on Facebook and Twitter to locate awesome specials! Thanks Again, Samantha Bergstrom | samanthab@fredechevrolet.com | 281-486-2238

March 07, 2014

I was so impressed with Patrick Wood as a salesman. He listened to everything I had to say, and never high pressured me into anything I didn't want. He was knowledgeable, friendly, and courteous; somethin More

by rollotomasi1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlton Cotton
Mar 18, 2014 -

Fertitta Chevrolet responded

Thank you for the kind words! We most certainly take pride in our work, but above all, our customers are our most important priority. I’m glad to hear my staff was able to offer you informative assistance and provide the service you deserve. We appreciate your recommendations and anticipate working with you in the future. In the meantime, be sure to like and follow us on Facebook and Twitter for exclusive dealership specials! Thanks Again, Samantha Bergstrom | samanthab@fredechevrolet.com | 281-486-2238

March 02, 2014

Great guy to deal with made the car buying experience the best. Had everything ready when I took delivery on my Stingray. Will come back to Marcus the next time I am ready to buy. More

by Rkindred64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Martin
Mar 18, 2014 -

Fertitta Chevrolet responded

Thank you for taking the time to write this review and congratulations on your Stingray! We strive for total client satisfaction throughout the purchase process and during your vehicle ownership. Our team wants to provide not only a great deal but the best information so you can be assured you're making the right decision. If there is anything else we can do for you, please do not hesitate to ask. Best, Samantha Bergstrom | samanthab@fredechevrolet.com | 281-486-2238

March 01, 2014

Most pleasant experience I've ever had at a car dealership. Management and staff were courteous and professional and an all-around joy to work with. Sales staff went above and beyond to make sure I More

by JMTerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Theriot-Greer, Pastor Osorio
Mar 18, 2014 -

Fertitta Chevrolet responded

Thanks for the kind words! At Norman Frede Chevrolet, we aim to create happy customers and I'm so happy to know that this was the case for you. I will be sure to pass along your kind words to Amanda and the rest of the team. If you have questions, be sure to contact us right away. Our team is always ready to assist! Have a great day and we'll look forward to working with you again soon. Best, Samantha Bergstrom | samanthab@fredechevrolet.com | 281-486-2238

March 01, 2014

I would have to say my experience at Norman frede Chevrolet was top notch service. Throughout the whole buying process from the time I saw the truck to the time I signed the last paper was really str More

by 2500chevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda
Mar 18, 2014 -

Fertitta Chevrolet responded

We appreciate you taking time to review Norman Frede Chevrolet. Our team is trained to make each customer's car-buying experience a memorable one. Thank you for the positive feedback and be sure to contact us with all of your future auto needs. Also, I'll pass along your outstanding review to Amanda. Enjoy your new vehicle and check us out on Facebook and Twitter to find terrific service department savings. Best, Samantha Bergstrom | samanthab@fredechevrolet.com | 281-486-2238

February 26, 2014

I normally associate purchasing a car to the ordeal of going to the dentist for a root canal. I know it will not be pleasant; however, it must be done. Jose Gonzalez, at Norman Frede, changed my car buyin More

by lcobosnet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Gonzalez
Feb 28, 2014 -

Fertitta Chevrolet responded

We appreciate you taking the time to share this wonderful five-star review! At Norman Frede Chevrolet, we understand how stressful the car-buying process can be, which is why we do everything we can to make sure that you are 100% satisfied in your purchase and in us. Jose will be delighted to hear your satisfaction with the service he provided. See you at your future car check-ups! Sincerely, Samantha Bergstrom | samanthab@fredechevrolet.com | 281-486-2238

February 26, 2014

I normally associate purchasing a car to the ordeal of going to the dentist for a root canal. I know it will not be pleasant; however, it must be done. Jose Gonzalez, at Norman Frede, changed my car buyin More

by lcobosnet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Gonzalez
Feb 28, 2014 -

Fertitta Chevrolet responded

We appreciate you taking the time to share this wonderful five-star review! At Norman Frede Chevrolet, we understand how stressful the car-buying process can be, which is why we do everything we can to make sure that you are 100% satisfied in your purchase and in us. Jose will be delighted to hear your satisfaction with the service he provided. See you at your future car check-ups! Sincerely, Samantha Bergstrom | samanthab@fredechevrolet.com | 281-486-2238

February 25, 2014

We had a great experense we would 100% come back when it is time to perchise a another vehicle. Our sales man was as helpful as you could ask for. Thanks again More

by sammie15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Martin
Feb 26, 2014 -

Fertitta Chevrolet responded

Thanks for sharing this feedback! I am happy to hear that our team provided you with a courteous and professional sales visit. Our number one goal is customer satisfaction, and it is rewarding to hear when we are achieving this. If you need anything in the future, please come back and see us! Sincerely, Samantha Bergstrom | samanthab@fredechevrolet.com | 281-486-2238

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