Fields BMW South Orlando

🚫 Extremely Disappointed with Sales and Service Experience I purchased a 2022 BMW 740 with under 11,500 miles less than 3 months ago. Since owning it, I’ve driven fewer than 600 miles — yet duri Experience I purchased a 2022 BMW 740 with under 11,500 miles less than 3 months ago. Since owning it, I’ve driven fewer than 600 miles — yet during a basic service appointment to replace a brake light bulb, I was told the car already needs two new rear tires. That’s unacceptable for a vehicle of this class, especially with so little use. Either the car was delivered with worn tires, or there’s a serious alignment issue that was never disclosed. On top of that, the car was kept at the dealership for three days just to change a bulb. I was told it would be washed as part of the service — but it was returned dirty, with no explanation for the delay or poor follow-through. This experience makes me question both the integrity of the sale and the quality of the service department. BMW customers expect more — and rightfully so. If management sees this, I strongly urge them to take accountability and make this right. — Ruben Casco More

Mike is great! I just hate that the dealership extorts reviews at the expense of their staff I just hate that the dealership extorts reviews at the expense of their staff More

Timely, Eric service advisor and technician were excellent .. well informed ... no complaints on this visit excellent .. well informed ... no complaints on this visit More

Dealership was good. We had a trouble after regular service. On the way home we saw‘ ‘engine overheated’ on dash board. We called service department . She said either ca We had a trouble after regular service. On the way home we saw‘ ‘engine overheated’ on dash board. We called service department . She said either call road service or bring it to service department. We drove almost 10 miles with 20 miles speed. No air conditioning working. Your service department person said they were sorry and fixed in 20 minutes. Even though they were courteous we’re wondering whether our engine was overworked and damaged after driving 10 miles with very slow and heavy driving. More

Josephine gave great service, was very pleasant. She is a great employee for Field’s She is a great employee for Field’s More

Great dealership with an excellent service center - honest estimates, reasonable pricing, and quality work. My service advisor Mike is the man! honest estimates, reasonable pricing, and quality work. My service advisor Mike is the man! More

The maintenance department goes above and beyond to accommodate their customers. I did not schedule a car, but was able to get one as a service was going to take longer than expected. accommodate their customers. I did not schedule a car, but was able to get one as a service was going to take longer than expected. More

Although their labor rates are astronomical the Tech who repaired my car was good. Two year warranty on work performed. repaired my car was good. Two year warranty on work performed. More

Nancy is a great representative of the. BMW brand. Very professional and responsive to customer needs. Well done! Scott BMW brand. Very professional and responsive to customer needs. Well done! Scott More

My rep. Mr Angel Mercado was courteous and professional. He listened to my concerns and was able to solve all my concerns. I would recommend Mr Mercado to a Mr Angel Mercado was courteous and professional. He listened to my concerns and was able to solve all my concerns. I would recommend Mr Mercado to anyone going to Fields BMW South Orlando More