Fields Cadillac Jacksonville

Don’t waist my time/Set clear expectations My service appointment was changed the day before I was supposed come in for service. No one called to tell me anything. I did get one reminder text m My service appointment was changed the day before I was supposed come in for service. No one called to tell me anything. I did get one reminder text message saying my appointment was a different date, but after the four previous reminder messages I received I didn’t think to check the date. I thought I was getting another friendly reminder. This was very impersonal and unprofessional. I scheduled my service a week in advance and switch my work schedule to make my appointment and no one had enough respect for my time and money I spend to make a phone call to notify me of the changed appointment. No one even took the time to send a text saying “appointment change” only “reminder”. I chose Fields Cadillac because of word of mouth, it is just unfortunate that I don’t get service my friend gets because I don’t look or talk like him. When I explained the issue to my service advisor I didn’t even get an apology. I still have to go back for service today, but I am a let down customer and plan to take my business elsewhere in the future because of this incident. More

No pressure sales We stopped by to test drive the Cadillac XT5 and did not intend to purchase. However, Bill tailored his sales presentation to our exact needs and foun We stopped by to test drive the Cadillac XT5 and did not intend to purchase. However, Bill tailored his sales presentation to our exact needs and found us a beautiful SUV in our price range with more options than we requested. The entire sales team was friendly, low pressure and accommodating. A truly enjoyable sales experience! More

Awesome team Excellent experience all the way around Justin was awesome! Love my new:used car Can’t wait to work with the team on our next purchase Excellent experience all the way around Justin was awesome! Love my new:used car Can’t wait to work with the team on our next purchase More

Best experience ever! Melvin Smith and the whole team were exceptional! Very knowledgeable, helpful, and efficient. I’m so excited for my new car and future purchases as we Melvin Smith and the whole team were exceptional! Very knowledgeable, helpful, and efficient. I’m so excited for my new car and future purchases as well! More

Employee and service at dealer I would like to recognize Mr. John Barrett III the Service Advisor and the service department for courteous and timely way I was given when my car was I would like to recognize Mr. John Barrett III the Service Advisor and the service department for courteous and timely way I was given when my car was serviced. I will bring my car, CSX, back for service again. Thomas McKnight More

Great Sales Experience We visited Fields with no intentions of leavinf with a new Cadillac, however, after taking a test drive with Kieth and dealjng with the sales team, we We visited Fields with no intentions of leavinf with a new Cadillac, however, after taking a test drive with Kieth and dealjng with the sales team, we left with a new car and a smile on our faces. Thank you so much. More