Fields Cadillac Jacksonville

Great salesman! I worked with Ray to purchase my vehicle. His persistence was great without being pushy. He knew just when to step in and when to back off. I was from I worked with Ray to purchase my vehicle. His persistence was great without being pushy. He knew just when to step in and when to back off. I was from out of state and was in a Jacksonville for an extended visit and was not 100% set on making a car purchase. Iver the course of a week (primarily due to my indecision), I finally decided on a 2017 GMC Denali with 4600 miles. Ray and I negotiated the entire deal over the phone, so on the day of purchase, I walked in and signed the papers and then walked out about an hour later. I feel that Ray worked for me to get a fair deal on my vehicle and then helped me to get some service on my old car, which was being purchased by a family member. This was extremely helpful because it eliminated the need for me to finally place to have brakes and an oil change done with only 3 days left in town. Ray worked out a discounted price on the service work, which was completed the next day. The only issues I had were with the service of my new car. The service department did not change the oil, so after driving the 1500 miles back home, I needed to take my car in to dealership for an oil change. This was a true inconvenience and the last thing I wanted to do days after I purchased a car and made a 2-day drive home. Ray researched by pulling the service records and then discussing with the service manager. The response they gave as to why the oil was not changed when it had 30% oil life remaining was that "the car was still under original warranty and the oil change /service is covered under the warranty, so they didn't want to waste it". No thought was given to the inconvenience of me, the new owner. I appreciated the work they did on my old car, but would truly have appreciated having the oil change completed on my new purchase. Overall, the experience was positive and mostly due to Ray. More

Our 4th Cadillac Great experience with Bill Floyd. Dealership treated us fairly on our trade-in. Entire process was smooth and seamless. Will definitely recommend Fiel Great experience with Bill Floyd. Dealership treated us fairly on our trade-in. Entire process was smooth and seamless. Will definitely recommend Fields to others! More

Vehicle Purchase Outstanding service by All. Exceptional attention to my needs. Efficiently handled. Service after the sale continues to be fantastic. Will recommend d Outstanding service by All. Exceptional attention to my needs. Efficiently handled. Service after the sale continues to be fantastic. Will recommend dealership to everyone I know. Thank you More

AWESOME Friendly atmosphere, kudos to the entire staff at Fields Cadillac for making our transaction successful in purchasing our first cadillac. Thank you, T Friendly atmosphere, kudos to the entire staff at Fields Cadillac for making our transaction successful in purchasing our first cadillac. Thank you, Thank you, Thank you!!!!! More

Jackie Pounds customer liaison Jackie is always friendly, polite, and helpful if she can't directly help she will point you in the right direction and always check back up with you Jackie is always friendly, polite, and helpful if she can't directly help she will point you in the right direction and always check back up with you to make sure you found the answer you needed. More

Tremendous experience. Jim and Woody were fabulous. Negotiation was very fair and the buying process went smoothly Escalade looks great in my drive way. A great car purcha Jim and Woody were fabulous. Negotiation was very fair and the buying process went smoothly Escalade looks great in my drive way. A great car purchased from great people at a great dealership. More

New purchase Excellent service from service and sales staff, Kim was upbeat and positive, pointing out features that appealed to both of us. Had to bring car back Excellent service from service and sales staff, Kim was upbeat and positive, pointing out features that appealed to both of us. Had to bring car back for a new battery, service staff was friendly and helpful. More

Expensive key fob battery!☺ I am a repeat customer of Kim Taylor at Fields Cadillac of Jacksonville. I was happy with my first purchase from Kim so I wouldn't consider any oth I am a repeat customer of Kim Taylor at Fields Cadillac of Jacksonville. I was happy with my first purchase from Kim so I wouldn't consider any other sales person. I stopped by the dealership for help replacing the battery in a fob and I drove off in a new car. I joked that this was a darned expensive battery. This was not a Sales or Service visit but you don't have another option for the reason for visit. I feal very comfortable stopping by this dealarship for anything. Everyone remembers you and is friendly. More

Melvin Smith did an excellent job helping me buy 2 cars I purchased 2 Cadilac's from fields auto group, and Melvin Smith has been my salesman each time. I trust him because he did an excellent job explainin I purchased 2 Cadilac's from fields auto group, and Melvin Smith has been my salesman each time. I trust him because he did an excellent job explaining everything I needed to know about my purchases, and I trust Melvin and I plan on continuing to purchase my cars from fields cadilac with Melvin as my sales representive. More

Great Experience Hi, just wanted to commend Danyale Jackson on her great customer service! She was so helpful and very nice and made sure I had a great experience! Fie Hi, just wanted to commend Danyale Jackson on her great customer service! She was so helpful and very nice and made sure I had a great experience! Fields Cadillac of Orange Park is a wonderful dealership and they have gained another lifetime customer! More