Fields Motorcars

I've had the opportunity to work with several Mercedes-Benz dealerships over the years, and **Mercedes-Benz Fields of Lakeland** continues to stand out for its exceptional service. Although I Mercedes-Benz dealerships over the years, and **Mercedes-Benz Fields of Lakeland** continues to stand out for its exceptional service. Although I purchased my vehicle elsewhere, I brought it to Fields of Lakeland after the A/C stopped working with only 14? miles on the vehicle. From the moment I arrived, **Josh, Katie, Curtis, and the entire service team** treated me with genuine care and respect. What impressed me most was their communication. They kept me informed throughout the process with timely phone calls and emails, answered my questions patiently, and always made me feel like a valued customer not just another repair order. No one ignored my concerns, and every interaction was courteous, professional, and helpful. In today's world, great customer service can be hard to find. This team demonstrated empathy, honesty, and integrity from start to finish. At no point did I feel pressured into unnecessary services or upsells. Their focus was simply on resolving my issue and providing the best possible experience. I've worked with Fields of Lakeland for more than six years, and they have consistently earned my trust. If you're looking for a Mercedes-Benz service department that truly values its customers, I highly recommend them. Thank you to **Josh, Katie, Curtis, and the entire team** for your outstanding service. It is genuinely appreciated. More

MO’s skills are unlimited…. articulate, caring, problem solver, customer focused,..respectful, engaged in the process beginning to end. His skills led me to the next level for my articulate, caring, problem solver, customer focused,..respectful, engaged in the process beginning to end. His skills led me to the next level for my problem solution.., More

The dealership has gone through a lot of changes. I bought a car here which was problematic. Found a wonderful service person. Then he left. Received a letter to sell my car back to the dealershi I bought a car here which was problematic. Found a wonderful service person. Then he left. Received a letter to sell my car back to the dealership. Fortunately found Greg Corbin. He was a breath of fresh air. Not since working with Don Josey did I feel as comfortable. And Noah in the finance area was also wonderful. More

We really appreciate the job you did. I would recommend you to anyone who needs work done on their vehicle. I would recommend you to anyone who needs work done on their vehicle. More

Very poor. Oil change alone took over two hours despite the fact that I made appointment . Oil change alone took over two hours despite the fact that I made appointment . More

Amazing service! Malik did an amazing job with explaining everything is needed. If you need a great service advisor, look out for him! He will take great care of yo Malik did an amazing job with explaining everything is needed. If you need a great service advisor, look out for him! He will take great care of you! More

The dealer was great I love the way they take the time with your car and take care of the people love Mrs Laura with your car and take care of the people love Mrs Laura More

They made the purchasing experience pleasant unlike many other dealers that push unneeded accessories and inflate fees for profit. other dealers that push unneeded accessories and inflate fees for profit. More

Really like this dealership. They are professional and their service people are first rate. Take both of my vehicles to them. They are professional and their service people are first rate. Take both of my vehicles to them. More