Fiesta Lincoln

Worst service department you will EVER experience. I have never been to this dealer before, but its much closer to home than the only other Lincoln dealer in the entire Phoenix Metro area, so I figure I have never been to this dealer before, but its much closer to home than the only other Lincoln dealer in the entire Phoenix Metro area, so I figure I will give it a shot. My original factory Lincoln warranty covers a loaner can anytime I drop my car off for service. I started by getting my name on the loaner list in early September 2017. On October 4th I finally called to find out what why I never heard from anyone. They lost my info apparently. Now I'm back on the loaner list and never hear from anyone, so I call at the beginning of November. The employee I had previously scheduled with is no longer employed here. Time to start over. I now talk to Todd for the second time. He was the first person I called to begin with at the beginning of September. He puts me on the loaner list. On November 20th I haven't heard from anyone, so I call. Lucy now puts me on the loaner list. A few minutes later Todd calls. They have a loaner for me tomorrow. I can't go due to my work schedule. I am booked a few days in advance with appointments, so I tell Todd that I would like to come in next week maybe. He explains for the first time in almost three months that he will not schedule for a service visit in advance if it involves a loaner. Thanks Todd. Thanks for no mentioning that little tidbit at the beginning of September. No wonder Lincoln is a dying brand. Your warranty will run out before they can get you into service! More

A great experience and not pushy Gary Butler is great! He was very personable, up front, not pushy and found EXACTLY what we were looking for! He has continued to keep in touch and ma Gary Butler is great! He was very personable, up front, not pushy and found EXACTLY what we were looking for! He has continued to keep in touch and make sure we are still happy with our MKX . I highly recommend this dealership and Gary specifically! More

Refreshing difference We purchased our MKX from Steve, our sales representative at Fiesta Lincoln. His honesty and followup was so refreshing. My wife and I have been searc We purchased our MKX from Steve, our sales representative at Fiesta Lincoln. His honesty and followup was so refreshing. My wife and I have been searching various car sites for several months. For the most part we were not taken seriously by most dealers. We were having to BUY a car and not being SOLD a car. And then there's Steve at Fiesta...he listened, took us seriously, worked with management to negotiate a price that met our budget. Our MKX was delivered the next day, we are very pleased with steve...and oh...we are pleased with the MKX too! More

Highly Recommend I highly recommend sales person Steve Cobb of Fiesta Lincoln Mercury of Mesa AZ. he worked with us 4 mos. always friendly no hassle or pressure. The I highly recommend sales person Steve Cobb of Fiesta Lincoln Mercury of Mesa AZ. he worked with us 4 mos. always friendly no hassle or pressure. The manager John was also helpful thru our glitzes. They provided us with a loaner car. we left some personal items in it. they sent them to us thru FED EX. I feel like we made a friend . I would definitely recommend Steve & this dealership. More

Outstanding from start to Finish. I just want to say how great the experience Philip Rush and John Stevens made of purchasing our 2017 Continental was at Fiesta Lincoln. We never once I just want to say how great the experience Philip Rush and John Stevens made of purchasing our 2017 Continental was at Fiesta Lincoln. We never once felt pressured or herded into making a selection or purchase that did not fit our needs and wants. As this vehicle was for our 30th wedding anniversary, we wanted it to be very special. We test drove makes and models from Cadillac, Volvo to BMW. The Continental always stood out. So when the lot did not have what we needed in color and specs and we decided to order a Lincoln, they still made us feel like VIP's keeping us up dated and guiding us through the process. Everyone there was always courteous and welcoming, and we have never had buyers remorse and feel we have paid a fair price and got great value. In fact we get so many questions and positive remarks about the vehicle. It is proudly and shown off any chance we get. I have never bought a Lincoln before but after our experience with Fiesta Lincoln from sales to financing our next purchase will be one, an MKZ or MKT. More

Extraordinary Service I hit some metal that was strewed on hwy 60 & immediately had a flat tire. I pulled into the service department & my problems were taken care of. You I hit some metal that was strewed on hwy 60 & immediately had a flat tire. I pulled into the service department & my problems were taken care of. You changed the tire, called Enterprise, led me to their office and wouldn't accept any compensation. What great service!! I'm from Minnesota, but would certainly buy a vehicle from such a friendly place. More

Excellent My salesman Gary Butler did an excellent job of working with me on my new 2017 MKX lease. He brought my new car to my office and drove my old lease ba My salesman Gary Butler did an excellent job of working with me on my new 2017 MKX lease. He brought my new car to my office and drove my old lease back to Fiesta Lincoln. He programed all the necessary aps and answered all my questions. with the experience I had with Fiesta I will gladly recommend them to others. More

Great Customer Service My advisor Chris is really awesome and he seems like he really cares about customer service. Way to go Chris and keep up the good job! My advisor Chris is really awesome and he seems like he really cares about customer service. Way to go Chris and keep up the good job! More

I had a great purchasing experience! My salesperson, Dean Pattison was definitely very helpful and so professional thereby making my overall buying experience quite a pleasant one. Best My salesperson, Dean Pattison was definitely very helpful and so professional thereby making my overall buying experience quite a pleasant one. Best of all I love my MKZ! More

Great Service!!!! Service is great! So easy and thorough!!! I have already gone on and on about it so much that my husband has already been in with his car for routin Service is great! So easy and thorough!!! I have already gone on and on about it so much that my husband has already been in with his car for routine service of his car, and my mother in law is next! More