Findlay Chevrolet - Service Center

After having our brakes (supposedly) repaired at the Chevy dealership in Pahrump, it became apparent coming down off of Mountain Springs' pass on Route 160 that they still did not work well. We drove o Chevy dealership in Pahrump, it became apparent coming down off of Mountain Springs' pass on Route 160 that they still did not work well. We drove our truck straight to the Findley Chevrolet dealership. Upon our arrival, my husband was very angry that the dealership in Pahrump had screwed up our brake job and endangered our family's safety. Billy Chang greeted us and was very professional and calming. He arranged for our truck to immediately be looked at in their service center. Since we had family commitments that day, he also arranged for us to get a rental so we could safely continue on our way. Our truck was repaired before closing that same day and when we returned to pick up our truck, Mr. Chang explained what the problem had been and even showed us videos of our brake drums being repaired. Our brakes worked beautifully. After seeing the videos and listening to Mr. Chang's explanation of the repairs, my husband was able to go to the dealership in Pahrump and explain to them in detail why our original brake job nearly cause our brakes to fail. The Pahrump dealership ended up admitting their error and refunding our money for the original brake job. Billy Chang was able to calm my husband down, facilitate our brake's correct repairs and enabled up to even enjoy our family event that day. Dealerships need more employees like Billy Chang. His attention to detail and superior customer service was outstanding! Many kudos to this employee! More

I bought a new grill for my camaro from Brad Crews and he was excellent! It only took a day to get it. Lana scheduled the install and was terrific too! I love Findlay! was excellent! It only took a day to get it. Lana scheduled the install and was terrific too! I love Findlay! More

This service experience was pleasant and efficient and friendly. We do business with the Findlay group every time. We love our service writer, Billy Chang, and all the people related to the Service Dept friendly. We do business with the Findlay group every time. We love our service writer, Billy Chang, and all the people related to the Service Dept. More

In our despare to have a car that was functional Scott stepped in and introduced us to the Lease Progam. The service department couldn't come up with a fix for my car and Scott sensed our urgency. He wa stepped in and introduced us to the Lease Progam. The service department couldn't come up with a fix for my car and Scott sensed our urgency. He was patient, thorough, curteous and understanding. He is definitely an asset to have as an employee. It was a pleasure doing business with him and his team. Gloria & Dennis Terk More

My visit with Findlay Chevrolet was excellent, my service advisor was Billy Chang. Mr. Chang was very professional and helped me with my problem. I look forward to working with him in the future. Calvi advisor was Billy Chang. Mr. Chang was very professional and helped me with my problem. I look forward to working with him in the future. Calvin Miller More

Ryan Wolf of the service department is awesome! I called first thing this morning with a problem and took my Camaro in and within an hour the issue was resolved. Ryan exhibits the greatest customer service first thing this morning with a problem and took my Camaro in and within an hour the issue was resolved. Ryan exhibits the greatest customer service and I appreciate that tremendously. I will always be a customer of Findlay Chevrolet. Ryan give outstanding customer service! More

It was a pleasure doing business with this dealership and it makes me happy knowing that I can trust a dealership to take care of my vehicle needs. The staff is professional and courteous and didn't try to it makes me happy knowing that I can trust a dealership to take care of my vehicle needs. The staff is professional and courteous and didn't try to sell me a bunch of things I didn't need. More

I am new to town and I brung in my vehicle to be looked at. As I entered I was immediately assisted by Billy C. with a smile! Service was excellent he notified me of the status along the way and assisted m at. As I entered I was immediately assisted by Billy C. with a smile! Service was excellent he notified me of the status along the way and assisted me with the shuttle service. We met our 1st shuttle driver Eli (also with a smile) who was taking us home, was smooth and personable with us. Enjoyed the ride and conversation. Our 2nd shuttle driver was Tom (also with a smile) who picked us up from our home. First meeting over the phone was very professional and attentive confirmed whereabouts to pick us up. Called when reached us open all doors (forgot to mention as did 1st driver). Conversation on the way back was warm and personable. Very easy going and enjoyable. Great going above and beyond for a customer! Soda & Hot beverage unlimited as you wait. Shuttle service with a smile and opening doors. And when you return too pick up a freshly washed vehicle is speechless.Reason I rated Findlay Great! People like them make people like us come back time after time! Mind you, this was my first visit and this won't be my last! Keep up the great work!!! More

Went to Findlay to have a front end alignment on a 2005 Silverado on Feb 6th. My vehicle was ready and washed within an hour. While driving home i realized, although the truck was driving straight down t Silverado on Feb 6th. My vehicle was ready and washed within an hour. While driving home i realized, although the truck was driving straight down the road, the steering wheel was not level. When I returned home I phoned Heather Bobenhausen, service writer, left a message and explained the issue. She called back immediatley and set me up for an appoinment for Feb 8th. When I arrived Heather was very professional and apologetic. She had my truck into service right away. In a half hour my truck was once again ready. Driving home again I was happy with the level steering wheel, however, letting go of the wheel to approve of the alignment, the truck drifted direclty to the right, crossing into the next lane. I was never told that the front end had any issues which would prevent a corrct alignment. I have been going the this dealership for 5 years with no complaints. The only reason I write this review is out of frustraion. I do not want to return a third time to have a simple alignment done correctly. More

Brian, Mike, Scott and John we wonderful to work with. They all were very informative and extremely courteous. They answered all of our questions and make us feel very comfortable. I would highly recomm They all were very informative and extremely courteous. They answered all of our questions and make us feel very comfortable. I would highly recommend Findley Chevrolet to all my friends and family. More