Findlay Chevrolet - Service Center

Great service department I just took my Silverado in for a recall and was in and out as promised. Heather Bobenhausen explained what would be done and got me out earlier than I just took my Silverado in for a recall and was in and out as promised. Heather Bobenhausen explained what would be done and got me out earlier than expected. From getting the truck checked in to checking out and everything in between was quick and painless. I bring my Silverado here for everything since this is where we bought it and have never been disappointed. Great job Findlay! Thank you. More

Great Service and maintenance team! Benny was very professional and helpful. Great job. Car was finished when promised. Great communication. Good job explaining the repairs needed. Great Benny was very professional and helpful. Great job. Car was finished when promised. Great communication. Good job explaining the repairs needed. Great shuttle service. Good followup from Benny in service. More

Thanks every time I've taking my car there Billy has always made sure I was his top priority he makes sure I'm happy when I leave every time I've taking my car there Billy has always made sure I was his top priority he makes sure I'm happy when I leave More

Great experience! I hadn't taken my car for service in a while and was pleased with the improvements they had made - much more streamlined. My service advisor, Billy Ch I hadn't taken my car for service in a while and was pleased with the improvements they had made - much more streamlined. My service advisor, Billy Chang, was very informative and friendly. Overall it was a great experience! More

Poor Service Tried to have my car repaired. Even made an appointment. I was told that all my appointment was for is to meet the service advisor, not get any work Tried to have my car repaired. Even made an appointment. I was told that all my appointment was for is to meet the service advisor, not get any work completed on my car. Such a waste of time. Even talked to the Service Manager, he didn't care. Since that was the attitude of the service department, I can only expect that for,the mechanics that would have worked on my car. Went to another dealership, made an appointment and my car went in to be repaired. Not told to come back later and they might get to my car. Very poor service. More

Billy Chang is the best service adviser I've EVER dealt with Billy Chang was so much help with diagnosing the problems with my car. He is so friendly and honest and was an absolute pleasure to work with. He kept Billy Chang was so much help with diagnosing the problems with my car. He is so friendly and honest and was an absolute pleasure to work with. He kept me informed with great communication on a daily basis and really went to bat for me when my warranty company was being difficult to work with. I will not take my car to anyone in LV but Billy! I would absolutely recommend Billy Chang to anyone! More

Billy Chang is the best person to take your chevy to Billy Chang is the best service advisor in Las Vegas. He has been my only go-to person for the last five years and I wont take my car to anyone else. Billy Chang is the best service advisor in Las Vegas. He has been my only go-to person for the last five years and I wont take my car to anyone else. He has always been super honest and has always been very helpful with preventative maintenance. One of the very best things about taking my car to Billy is that he has always gone out of his way to work with me on my schedule with work and kids. If you need any work done and you want honesty, quality and haste, I highly recommend you see Billy. More

Billy is the main man to go to. If you need something done on your truck or car he's got you if you wanna upgrade anything he lets you know how much it cos is the main man to go to. If you need something done on your truck or car he's got you if you wanna upgrade anything he lets you know how much it cost and tells you straight forward. These Chevy guys are great More

Worst Service Experience I Have Ever Had The service department at Findlay Chevrolet is like the Donald Trump of car dealerships: they are careless, incompetent, and unwilling to admit their The service department at Findlay Chevrolet is like the Donald Trump of car dealerships: they are careless, incompetent, and unwilling to admit their mistakes. I have just had the single worst experience at a service department that I've ever had in my entire life -- so much so that I will NEVER take my car here for service again, I will NEVER purchase a car from ANY Findlay dealership, and I will shout from the rooftops about my negative experience to anyone within earshot as loudly and as often as I possibly can. My husband's aging H3 started sputtering on the drive home from the airport a couple of weeks ago so we knew something was e seriously wrong with his beloved car. We took it into Findlay because they are the only mechanics authorized to work on the H3 and we've had previous semi-positive experiences. After some diagnostics it turned out that his car needed a brand new transmission as well as new rear brakes, to the tune of $6,900. Benny, our service rep, also said we needed new wiper blades and -- get this -- wanted to charge us for them. After asking if they could throw the wipers in for free (come on now, we were spending some serious dough here), they nicely agreed. Since the car needed some major work, we had to leave it for about a week. A couple of days after dropping it off, my husband realized he left his office keycard and swung by the dealership unannounced on the way to work one morning to pick it up. He and Benny walked over to his car and THERE WAS AN EMPLOYEE SLEEPING IN THE FRONT SEAT OF OUR CAR! Yes folks, an employee was asleep in our vehicle. Benny was pretty upset about it but my husband, who is a really chill guy, thought it was bad but didn't cause a stink over it. When he told me about it, I was ballistic. I felt so violated, and it wasn't even my personal car. (If it had been MY car, I can't even begin to imagine what I would've done). To be fair, Nick the manager and Benny were both very apologetic and seriously concerned about the napping incident (and the employee no longer works there, and Nick knocked some money off our bill, which I very much appreciated), but I still am in total shock that a worker thought it was okay to use a customer's car as his personal napping spot. Heck, I guess we needed to be charging to run our car hotel! Fast forward a week: we go to pick up our car because it's ready. My husband starts driving his car and he says he's fighting the wheel because the alignment is so far off, his brake pedal is making this awful squeaking noise, and the a/c no longer works. He immediately tries to call the dealership and leaves several messages and never gets the courtesy of a reply. He takes the car back and leaves it for repair -- again. We get a call later and they agree to fix the brakes but say that they had nothing to do with the alignment getting out of whack and the a/c no longer working. In fact, they wanted to charge us $80 to align the car, and they refused to fix the a/c issue. Call me crazy, but I have never in my life heard of a car being knocked out of alignment simply from being parked at a dealership for a week. Nick tried to blow us off and swore that the a/c problem is "a common issue with Hummers," and refused to take any responsibility whatsoever to the alignment issue telling us that there's "no way" they could've caused it because they were "working on a different area" of the car. GET REAL! This is a textbook example of a gross mishandling of a customer service issue. I felt like everyone there was calling us both liars. I will 100% swear under oath that the car was in perfect alignment and the cooling system was functioning when we originally dropped off the car for service, but I shouldn't have to do that. The service department needs to take pride in their work and learn some basic customer service skills. They did begrudgingly agree to fix the alignment for free (probably because we both were really, REALLY angry about this whole thing), but they still refused to take any responsibility for the a/c malfunction. It's just SUPER suspicious because of the timing, and there's no denying that. I plan to take the car in to another mechanic to see what they say. I've had other car loving friends tell me that if someone didn't reconnect the wires correctly after replacing a transmission that it absolutely could cause the a/c to stop working. I suspect that's what's going on here. After all, there was at least one employee sleeping on the job. As a final insult as we were walking out today, Benny actually had the nerve to say, and I quote, "if you have any issues or problems, let me know." Are you KIDDING ME? I turned to say that yeah, we did have a problem with the a/c not working but my husband stopped me and said "he knows." Don't pretend to care if you don't really care. I left the dealership very angry; fuming, actually. Not a great way to treat a customer, especially one who is VERY vocal on social media and in the Las Vegas community in general. Avoid this place at all costs. More

Great Service thanks Wayne This was my first time at Findlay Chevrolet. I have a 2004 Corvette which needed the passenger side window regulator and motor replaced. Wayne Smith This was my first time at Findlay Chevrolet. I have a 2004 Corvette which needed the passenger side window regulator and motor replaced. Wayne Smith was my service manager. He was professional and handled everything, took the time to answer my questions, and most of all I really felt I could trust that the work would get done correctly and my Corvette would be well taken care of. Everything was perfect, the work was done in one day. Everyone at the dealership was friendly, they have a nice waiting area and I was given a ride home after I dropped off my Corvette. I have found a place I can trust and will be back for any service in the future. Thanks, Russ Fish More