Findlay Dodge Ram Post Falls

We bought our used Jeep Compass in Jan.2020 and the salesman was great, but yesterday we drove 40 miles to see if the service dept. could help me update the GPS. Walked in the door and a very nice you salesman was great, but yesterday we drove 40 miles to see if the service dept. could help me update the GPS. Walked in the door and a very nice young man told me to go out to the service dept. So I did and I stood their for approx. 5 minutes with 4 guy's who acted like they were to busy to help me or even acknowledge me. I finally gave up and left. Now I am a Senior Citizen and I have seen good and bad service and this just has to go in Very Bad Service. More

Excellent Service and Value Thank you Jeremy for the outstanding customer service and sharing your knowledge to get us into the right car. I appreciate that we were able to handl Thank you Jeremy for the outstanding customer service and sharing your knowledge to get us into the right car. I appreciate that we were able to handle most of the sale by email/phone. Great customer service and value for the car. Thank you! More

2020 JEEP SUMMITT - EXCELLENT SERVICE - GREAT PRICES Findlay Jeep made our car buying experience excellent once again. This is the second Jeep Grand Cherokee we have purchased from Findlay and Sales ass Findlay Jeep made our car buying experience excellent once again. This is the second Jeep Grand Cherokee we have purchased from Findlay and Sales associate Matt Henninger and each time has been a pleasant experience. The entire Findlay team is very knowledgeable, helpful and extremely friendly. There is no pressure to buy and they were very respectful throughout the purchasing process. Every person we had contact with wanted to be sure they had helped us with everything we needed and that there wasn’t anything they were missing. Not once did I feel anyone was trying to push anything or sell us something we didn’t need. Here is one thing I can assure you, Findlay has some of the best prices around for new Jeeps. They were one of very few dealers in the northwest that carried the specific Jeep we were looking for and their prices beat all the competitors throughout the northwest. We called other dealers and there was no budging on prices at other dealerships to come close to what Findlay was selling for. This isn’t an anomaly either; this was the same experience when purchasing our last vehicle from them. In the ever changing times of ensuring health and safety of people, Matt offered to personally deliver the Jeep to us and pick up the trade in. This saved us an entire day of travel and he came right to our door with the paperwork and made the transaction very simple. This was just an added bonus having the delivery to the door, but we would have made the purchase even if we had to drive the 3.5 hours to the dealership. This is a highly trusted crew with great integrity and the desire to serve you ( the customer) and ensure all of your needs are met. They want to be sure they get you the vehicle you need and they do it at absolutely the best price in the Northwest. I get nothing for giving this review other than the satisfaction of allowing others to know how great of an experience car buying is with Findlay. Thanks Findlay Team and you will be assured to see us again for the next Jeep toy we are wanting! More

Painless car buying experience. This is the second time I've purchased my car through Findlay. It was again a very painless experience. I really hate buying cars just because I don This is the second time I've purchased my car through Findlay. It was again a very painless experience. I really hate buying cars just because I don't like dealing with car dealerships. I just enjoy walking into Findlay saying, "I need this, this and this. I don't have a lot of time. Here's how much I need to get done," and, boom, they work with me. I just love that. They stay cognizant of my time and needs. Cameron and Matt were the ones I was working with. Just loved the way I was treated. Cameron also sold me my first car. He's moved up in the world, so now I got Cameron and Matt. Thank you, Findlay, for this great service and my nice new car. More

Great experience at Findlay Post Falls Last week I bought a 2019 Dodge Ram 1500 Big Horn (8,500 miles) at Findlay Chrysler Jeep Dodge Ram in Post Falls. I found this awesome truck online a Last week I bought a 2019 Dodge Ram 1500 Big Horn (8,500 miles) at Findlay Chrysler Jeep Dodge Ram in Post Falls. I found this awesome truck online and conversed with Sierra Cooper, the internet sales manager. As I didn't have much time to talk during a busy work week we were able to communicate via text and I found that very convenient. Through a little negotiation Sierra, and her boss, was able to get a bedliner included in my purchase which I greatly appreciated as that was part of my "must have" list. Once at the dealership Sierra got me into contact with salesman Rob Hunt. Rob was very professional and extremely helpful and easy to work with during my whole experience at the dealership. At no time did I feel pressured into the sale or anything extra or unnecessary once I decided to purchase the 1500. Findlay gave me a great price on this awesome pickup and I was really impressed with how smooth the whole process went. I really was looking to find the best deal I could on what I wanted to purchase and Findlay was able to get me that deal. I live only 10 minutes from Dave Smith Kellogg, so purchasing there would have been most convenient, but Findlay Post Falls was able to beat their price for the truck I got. I couldn't be happier with the truck I purchased and I will definitely recommend Findlay Post Falls to anyone looking to get a great quality vehicle with an easy buying process! More

GREAT HELP Went in to look at different Jeeps on the Market....was impressed with the extra warranty on a used Compass...... The whole experience from start to f Went in to look at different Jeeps on the Market....was impressed with the extra warranty on a used Compass...... The whole experience from start to finish was super... More

Great experience Matt was great and worked hard to get us a good deal on our new Jeep. We shopped all over and got the best deal here. Great experience. Matt was great and worked hard to get us a good deal on our new Jeep. We shopped all over and got the best deal here. Great experience. More

5 hour oil change I scheduled an appointment about a week and a half in advance for an oil change and a tire rotation. I scheduled it on-line and added “other concerns” I scheduled an appointment about a week and a half in advance for an oil change and a tire rotation. I scheduled it on-line and added “other concerns” to the appropriate boxes. One of which was a couple of warning lights that came on from time to time. One is an electronic stability error, and the other a start/stop error, the last, but probably the most important, the middle seatbelt in the jeep has been stuck in the retracted position since I got the jeep. I arrived for my appointment 15 minutes early, at 9:15, with two dozen donuts, one for the service department, and the other for sales. I had such a great experience with the sales team, it was my way of letting them know, personally, that I appreciated everything they did for me. When I dropped off the jeep, I was told that it would be about 3 hours to complete. While I DEFINITELY wasn’t planning on wasting one of my very few precious days off sitting in the service area of a jeep dealership, I was willing to wait if they could solve these issues, or at least check them out and set up a service plan. Given the 3 hour wait, we called for a Lyft, and went to breakfast, and tried to make the most of our wait. My girlfriend was looking forward to coming back and test driving some vehicles, since she has been loving my JLUR. After breakfast, we wandered around the town and tried to find things to do with the remaining time we had. About 3.5 hours later, I received a call from the service department saying that their tech was tied up on “another job” and wouldn’t even be able to look at it for another hour. He also said that it would take about 3 hours, after he started, to run the diagnostics. I told him, I didn’t have an additional 4 hours to spend waiting, and he said, they were going to be closing soon anyways, so, I’d have to come back on Monday to pick it up, and I should find a ride. I told him I’d be back to pick up my jeep, and he explained they hadn’t even done the oil change, or ANYTHING that I asked to be done. He kept using the excuse “we only have a skeleton crew on Saturdays” I kept telling him to stop making excuses. I set an appointment at 9:30 more than a week in advance. They knew I was coming, what needed done, and how much time it would take. The professionalism of this service department is pathetic. The organization of the service department is non-existent. And the fact that they took 5 hours to do a simple oil change, and suggested I find a ride home, due to their lack of planning, is beyond incompetent. More

outstanding service Findlay has provided a great experience with the purchase of my new 2019 Ram 2500 limited mega cab! could not find it anywhere so we ordered it just t Findlay has provided a great experience with the purchase of my new 2019 Ram 2500 limited mega cab! could not find it anywhere so we ordered it just the way I want it and was nervous and anxious the Team there at Findlay did an outstanding job explaining everything and calming my nerves. If you are wanting a unique vehicle buying experience go to Findlay they wont disapoint!!! More

Good experience Had a real good experience working with Brittany and Rich on a used car for us. Thanks so much!! We really appreaciate the great vehicle. Had a real good experience working with Brittany and Rich on a used car for us. Thanks so much!! We really appreaciate the great vehicle. More