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Findlay Hyundai Prescott - Service Center

Prescott, AZ

4.7
546 Reviews

546 Reviews of Findlay Hyundai Prescott - Service Center

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December 09, 2024

Dealer refuses to follow up on factory paint defect despite repeated reports of the problem and request for follow-up over multiple years. More

by Optimist Past
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nico Rubio
Dec 10, 2024 -

Findlay Hyundai Prescott responded

Optimist Past, Thank you for your feedback. We apologize for any inconvenience you may have experienced during your service visit and we want to make it right. Please reach out to the service manager directly to express your concerns and get this matter resolved. (928) 813-8521.

December 08, 2024

Not happy about my service. Took two weeks to replace my starter. Communication was to a minimum. I had to call everyday for urgent updates. No courtesy vehicle provided even th More

by COLLINJFORD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nico Rubio
Dec 10, 2024 -

Findlay Hyundai Prescott responded

COLLINJFORD, Thank you for your feedback. We apologize for any inconvenience you may have experienced during your service visit and we want to make it right. Please reach out to the service manager directly to express your concerns and get this matter resolved. (928) 813-8521.

December 08, 2024

I had an excellent experience at Findlay Hyundai Prescott! Tony Meckaroski was the salesperson who met me at arrival and was incredibly friendly and helpful. He went out of his way to make sure More

by ANDREA.ANNIBALE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Meckaroski, Jon Chollett, Courtney (I didn't get her last name)
December 07, 2024

Don't ask me for an Excellent rating! You can remind me about a survey but don't tell me what rating to give. More

by MANDTPOEHLAND2022
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Micheau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin - sales
Dec 09, 2024 -

Findlay Hyundai Prescott responded

MANDTPOEHLAND2022, Thank you for your feedback! We appreciate you and your business and are thankful to have you as a customer.

December 07, 2024

Top notch customer service! Guillermo answered all of my questions and I’ll be back for future service needs! 🙂 More

by mellyko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo
Dec 10, 2024 -

Findlay Hyundai Prescott responded

mellyko, Thank you for your positive feedback! We appreciate you and your business and are thankful to have you as a customer.

December 07, 2024

Grant was very welcoming as I am a first time customer. He was very warm and friendly. More

by MEDRANOEDDIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Micheau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Findlay Hyundai Prescott responded

MEDRANOEDDIE, Thank you for your positive feedback! As a first time customer, we welcome you to the Findlay family. We appreciate you and your business and are thankful to have you as a customer.

December 07, 2024

Grant was professional and prompt. Made the service transaction thorough, timely and friendly. Also, took care of a recall issue I didn’t know about. More

by BRANROMINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Micheau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Findlay Hyundai Prescott responded

BRANROMINE, Thank you for your positive feedback! We appreciate you and your business and are thankful to have you as a customer.

December 06, 2024

Did not like lack of rental cars, but my service advisor Grant was top notch, very helpful and easy to work with. More

by lskramer333
Recommend Dealer
No
Employees Worked With
Grant Micheau
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Findlay Hyundai Prescott responded

lskramer333, Thank you for your feedback. We apologize for any inconvenience you may have experienced during your service visit and we want to make it right. Please reach out to the service manager directly to express your concerns and get this matter resolved. (928) 813-8521.

December 06, 2024

Grant was very professional and friendly. He understood what I wanted and, upon completion of the work, clearly explained what was done and costs associated with each. I also got a complete c More

by JAMES@JAMESCHASE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Micheau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Findlay Hyundai Prescott responded

JAMES, Thank you for your positive feedback! We appreciate you and your business and are thankful to have you as a customer.

December 06, 2024

Easy to schedule appointment. Work needed was explained in detail with no pressure. Service performed quickly ans with a smile. Grant the advisor was first rate. More

by extendedranger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Micheau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Findlay Hyundai Prescott responded

extendedranger, Thank you for your positive feedback! We appreciate you and your business and are thankful to have you as a customer.

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