Findlay Lexus of Spokane

The service advisor promptly greeted me as I pulled into the drive. They knew what I was there for and had the paperwork ready. The tires that I wanted were mounted quickly, the wiper blades I wanted replac the drive. They knew what I was there for and had the paperwork ready. The tires that I wanted were mounted quickly, the wiper blades I wanted replaced were replaced and also the car wash was done to my satisfaction. More

I received my 40,000 service on Saturday December 21 and expected that my car would be washed and vacuumed. My car was not vacuumed which was disappointing expected that my car would be washed and vacuumed. My car was not vacuumed which was disappointing More

I had an issue with my battery and positive connection. Asa was wonderful, was able to repair everything in less then an hour. We recieved outstanding workmanship. We've been going to Lexus for 9 years and Asa was wonderful, was able to repair everything in less then an hour. We recieved outstanding workmanship. We've been going to Lexus for 9 years and will continue. More

Very thankful for such great people at the dealership. Asa is always so helpful and on point. Me and my entire family value his effort. Asa is always so helpful and on point. Me and my entire family value his effort. More

Fantastic service. Car broke down Sunday night, towed to Lexus Sunday night, fixed by 10 am monday.. wow! Did not have an appointment, but they fixed it first thing Monday morning Lexus Sunday night, fixed by 10 am monday.. wow! Did not have an appointment, but they fixed it first thing Monday morning More

Excellent experience and excellent service. The service was done as advised. I appreciated the full tank of gas. The loaner vehicle was on time and worked out just fine. was done as advised. I appreciated the full tank of gas. The loaner vehicle was on time and worked out just fine. More

Stuck with this location and awful customer service I’ve been a Lexus owner for seven years, and this particular location is awful. The customer service is the worst I’ve seen in a Lexus dealership. Emp I’ve been a Lexus owner for seven years, and this particular location is awful. The customer service is the worst I’ve seen in a Lexus dealership. Employees have argued in front of me and when sales reps realized we weren’t there to buy a car they walked away instead of offering any assistance. I’d just purchased a brand new RX yet wasn’t treated as a valued repeat customer. I won’t buy from them again, but unfortunately I have to put up with them for my car’s service. The Portland, OR location always pulled my car up with either the heat or AC on and ready to go for me. It was washed and vacuumed even if it only had an oil change. The loaners were also clean and ready to drive. It’s a simple thing that means so much. This location never even bothered to have the car ready. My husband was on crutches and we had to walk out in a dark and rainy parking lot looking for my car. More

Ready for me on arrival. Loaner ready to go. Friendly and efficient service as always. Coffee, water, other drinks and snacks always available. Car wash before pick up is always a great perk. efficient service as always. Coffee, water, other drinks and snacks always available. Car wash before pick up is always a great perk. More

90,000 mile service Very friendly staff, vehicle clean and work completed on time. Answered all the questions we had. Will return for the next 90,000 mile checkup. Very friendly staff, vehicle clean and work completed on time. Answered all the questions we had. Will return for the next 90,000 mile checkup. More

Really unpleasant customer service The girl who was assigned to my was not pleasant at all. I would expect a dealer like Lexus to have better customer service than that The girl who was assigned to my was not pleasant at all. I would expect a dealer like Lexus to have better customer service than that More