Findlay Lexus of Spokane

Larry H. Miller Lexus of Spokane Always a great experience. Jim Freet and the service team do an excellent job! I appreciate the efficient service, friendly staff and attention to det Always a great experience. Jim Freet and the service team do an excellent job! I appreciate the efficient service, friendly staff and attention to detail. More

Great service Even though they were booked full, they were able to get me in for a service while I was in town. I live near Portland, OR but purchased my car in Spo Even though they were booked full, they were able to get me in for a service while I was in town. I live near Portland, OR but purchased my car in Spokane and get my service done there. Thanks for the great service! More

Quality Leadership at LHM Lexus I had been looking for a used Lexus GX (certified) for the past three months, when I thought about switching cars to a used Lexus LX. I saw I could ge I had been looking for a used Lexus GX (certified) for the past three months, when I thought about switching cars to a used Lexus LX. I saw I could get one for about the same price as a GX, albeit with higher miles and a year or two older. (Two weeks prior, I was ready to sign paperwork for a GX (Luxury Trim) at Lexus of Cerritos in Southern California. They were terrible — did not want to take my loan and I walked out.) When I narrowed down my search of LX’s, I saw one with higher mileage (118k miles) at Lexus of Spokane. I was weary of getting a vehicle with those high miles as the GX’s I was looking to purchase had less than half. I then looked into the maintenance of the vehicle and finally made my decision to purchase that one over two other LX’s in Florida and Texas. There were some hiccups getting there, and when I did arrive some inaccuracies with information given. However, the sales advisor, DJ, went through the paperwork to see where the errors were, and even had their service department put the car on the rack. He did find some information he misquoted and spoke to the GSM (Brent). Initially, they were unsure of what to do, but took the issue up to the GM, Bob Mclean. Bob was the ultimate professional— he made it right. He turned a negative into a positive. The inaccurate information re the wear/equipment on the vehicle, he approved to be fixed/replaced and even put gas in my rental car. He went above and beyond, and wish every company/institution had a Bob Mclean at the helm. I would buy another car from them, without hesitation. Now, hopefully my LX will take me another 150k miles! More

Quick recall repair Had to take my Lexus in for a recall repair. The service was super quick and easy from my standpoint. Larry H Miller Lexus was able to provide me with Had to take my Lexus in for a recall repair. The service was super quick and easy from my standpoint. Larry H Miller Lexus was able to provide me with a loaner for the day, which made my life much easier. Jim in the service department also took care of another small issue I had and I was good to go. For the little hassle involved in getting a car repaired, this dealership always seems to make it as easy as possible! More

Very courteous, attention to detail, frendly. Frendly greeting, courteous agents, attention to detail, good explanations, welcoming waiting room, the cleanliness of the waiting room is an indicati Frendly greeting, courteous agents, attention to detail, good explanations, welcoming waiting room, the cleanliness of the waiting room is an indication of the care taken with customer vehicles. More

Great experience I’ve wanted a Lexus SUV for years, the new design is gorgeous! Finally took the plunge. Everyone was professional and helpful and friendly. I felt app I’ve wanted a Lexus SUV for years, the new design is gorgeous! Finally took the plunge. Everyone was professional and helpful and friendly. I felt appreciated as a customer by all. They all seem to care, and they all welcomed us into “The Lexus family”. Nice family for sure. More

Great service Do what they say when they promise. Always check my older vehicle for issues and fix, with consultation, to my satisfaction. Asa is my service guy a Do what they say when they promise. Always check my older vehicle for issues and fix, with consultation, to my satisfaction. Asa is my service guy and is always efficient and thorough. More

Excellent Would not trust my car with anyone else asa and russ make coming for service and parts a pleasurable experience. I like the honesty and integrity the Would not trust my car with anyone else asa and russ make coming for service and parts a pleasurable experience. I like the honesty and integrity they have and no hidden fees and everything is done on time and in a professional manner More

Excellant care of owners Went in for a bulb replacement and Jim had them do it as a courtesy; thank you so much for getting me in at a moments notice and for the free replacem Went in for a bulb replacement and Jim had them do it as a courtesy; thank you so much for getting me in at a moments notice and for the free replacement of the needed bulbs! More

Excellent experience! Assa is wonderful and so knowledgeable Everything was perfect! Would definitely recommend Assa as your service contact! He was able to answer all my questions! I feel when I drive away that Everything was perfect! Would definitely recommend Assa as your service contact! He was able to answer all my questions! I feel when I drive away that I don’t have to worry about my car at all! The service was excellent! More